Moore-Built Construction & Restoration, Inc. Reviews (3528)
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Moore-Built Construction & Restoration, Inc. Rating
Address: Fairview Park, Arizona, United States, 44126
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On 12/30/15, a refund was processed in the form of a Kohl's Merchandise Credit (KMC) and a new order was submitted with the KMCAll funds involved were isolated from the bankcardWe apologize for the inconvenience our customer has experienced
We have agreed to apply a $credit to our customer's Kohl's Charge ending in Please advise our customer to please allow 3-business days for it to process
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Tue, Jan at 8:AM , Melissa *** wrote: I called Kohls to reorder the item that was returned, they charged my card then told me the item wasn't in stock for more weeks and told me it would take 48-hours to refund my moneyPlease help me!*** ***
*** *** *** **
*** ** ***
***
Regards,
Melissa ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for helping me out
Regards,
*** ***
We
apologize for the disappointmentPlease know that doorbuster items were sold on a first come,
first served basis, and once an item sold out online, we did not replenish inventory
Additionally, we are unable to determine when we will receive additional inventory
As such, we respectfully
decline the "desired resolution"
requestHowever, they are welcome to periodically check Kohls.com, and if available, purchase this item at the current selling price
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although this resolution is unacceptable I will succomb that it is satisfactory in order to not waste anymore of my time Although kohls still has not reviewed call and addressed that I incurred financial hardship due to their customer service charging me for overnight delivery and guarantee of refund with no follow throughI was charged twice for one orderI was inconvenience by not only having to scramble for xmas gifts but then wait in line and return items received well after guaranteed delivery dateTheir pathetic apology is not enough and this process is pointlessRevdex.com SHOULD BE ASHAMEDI am done wasting my precious time when this corporation will never be held responsible
Regards,
*** ***
Our customer needs to speak to our Corporate Loss Prevention DepartmentIt appears we have attempted to reach out to her numerous times to discuss her corporate refund and have been unsuccessful at making contact with our customerOnce she returns our call, we will be happy to issue her refund as
soon as possibleThe number she can contact us at is ###-###-####
Per review of Order 6929199349, it appears the item has been delivered to a UPS facility and was picked up at a UPS CenterUPS has confirmed no investigation will be done since the package has been picked upIf the customer wishes to pursue an investigation, it is recommended the customer file a
police report and partner with UPSKohl's did fulfill the order and provided the item for deliveryAt this time , we do consider this matter closed
We appreciate our
customer contacting Kohl's Department Stores about our Black Friday adWe regret to learn
that the advertised television was not available when you visited our storeWe
make every effort to ensure that we have enough merchandise to meet the needs
of our customersHowever, on
occasion, an item may out-sell our expectations
or we may not receive the anticipated stock amounts from our vendorsIn
addition, please be advised that the selection of merchandise may vary by
storeSome merchandise may not be available at every store and merchandise or
promotional offers available online at *** may vary from those offered in
Kohl’s storesIn the case of our
recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials
were available while supplies lastOur products are placed in our advertisements
in order to alert our customers of the sale price of that item, based on
availabilityThis information is stated on the back of our sales flyers
We have applied a $credit to our customer's Kohl's Charge ending in
Please advise our customer to allow 3-business days for it to
reflect
To research our customers complaint, we would need additional informationPlease have our customer explain in detail why he is claiming there to be a pricing error on the item
We have credited our customer the difference in the amount of $3.72, on August 18, to her Kohl's Charge card ending in As such, we consider this ***er closed
We have processed a return for our customerA credit was
applied to the Kohl's Charge ending in in the amount of $Please
advise the customer to allow 3-business days for it to post to their account
We apologize for any inconvenience
We apologize for the disappointmentOn March 14, our records indicate that the incorrect item was refunded, in the amount of $4.79, and will post to the Kohl's Charge card ending in in an average of seven daysFurthermore, on March 19, the remaining items in the Kohls.com order ending in
were returned to the Plantation, FL Kohl's store for a full refundAs such, an additional $was credited and will post to the same payment method as noted above in an average of seven days
Before I stated a formal complain via Revdex.com, I tried to contact Kohl's multiple ways to have this resolveUnfortunately, my initiative were met with several dead endsI want an actual Kohl's person to contact me, at the level that will not just listen but take my concern an look into the issueThat issue is a store reselling used goods multiple timesIs this an acceptable way to do business in Kohl's mind? If so, I have no problem getting the local media/national media involved to address the issue of reselling used products as new. Also, the offer of a $gift card is not a acceptable means to my complaint. The one time coupon alone I used was more than $offered via gift cardSince my initial complaint the model purchased has been removed from the site, thus making me purchase a higher priced modelI was not reinstated the coupon to use on my next purchase
We regret the customer did not receive her original receipt for Kohls.com order #***At this time we advise the customer to reply with the number under the barcode on her Kohl's Merchandise Credit (KMRC)We are more than happy to void the KMRC, and credit the VISA accordinglyWe apologize
for any frustration
We
apologize for the frustration and disappointment; however, we respectfully
decline the request to be credited for the ringWe are able to send the ring
out for repair, but would need additional information to proceedPlease send
pictures of the ring in its current condition, as well as the
rings SKU, or box
information, so we are able to properly identify the ringOnce received, we
will inform the Wheaton location that the ring will be dropped off, and to be
sent out for repair. When the ring is ready to be picked up-within
2-weeks of the drop-off date-the Wheaton location will contact our customer
to arrange pickup
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm impressed you got a response from Kohl's, I was never able to. Since a promise to call me doesn't resolve this issue I cannot say the issue has been resolved. At this point, I have already listed the desired outcomes that I would acceptIf the Kohl's contact wishes to propose alternatives (or accept the solutions I've outlined) they should do so here within this Revdex.com complaint. That way Kohl's handling of this issue can be seen by me, the Revdex.com, and others who view this complaint.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***