Moore-Built Construction & Restoration, Inc.

We apologize for any inconvenience the customer experienced due to having their order cancelledIn order to resolve his concern , the customer would need to call in and speak to our fraud departmentThe number they can be reached at is ###-###-####Once he has reached out to them , we will be
more than happy to reinstate the tender used on Cancelled Order 4***

We apologize for the disappointmentHowever, premium electronics, such as the Apple Watch, purchased from November - December 25, may be returned by January 31, with original packaging and a valid receipt or account look-upUnfortunately, any return attempted to be made after January
will be denied, per our modified return policyFor additional details on this policy, please reference the following link; https://cs.kohls.com/app/answers/detail/a_id/893/kw/modifed%20return%20policy

Kohl's stands by their premium electronics policyAt this time, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
It is not just disappointment but I believe it is unethical and against business practice to mislead and falsely advertise a product and price to consumers I am still requesting the price that was advertised including rebate be honored as it was on your product pageIf not I would appreciate the Revdex.com forwarding me to whatever government agency handles misleading advertising or a direct call from a representative with Kohl’s Executive Level Support Team would also be welcomedThank you for your continued assistance with this matter
Regards,
Elizabeth ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Both items were no creditedThe representative at the store told me one of the items were not returned but they could not return it because it was a different itemThis was all because the item return was return as a different item, then when I went to return that item, I was told it was already returnedThis is the original problem I have been having for months nowI have provided receipts and explanations, please apply the credit
Regards,
*** ***

The customer was activated in our Salesforce Marketing Cloud and subscribed to our website on 01/22/ The customer should be advised that MVC shipping codes are only sent out periodically on a quarterly basis Additionally, the Advisor in the Executive Office did attempt to contact the customer both via phone and e-mail to no availWe apologize for any additional disappointment

All inquiries made through the Revdex.com are addressed via the same channelIf they would like to speak to someone directly, our customer can contact ###-###-####

In order to research our customer's concern, more information needs to be obtainedPlease have the customer provide the following information:• How was the crib purchased?• Copy of transaction receipt if possible?• More details in regards to what occurred when return was made?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for the quick response I actually have one more thing regarding this returned order needs to be solved The rug I purchased came in wet due to the improper wrapping, the rug has been returned, however, the special shipping charge of $was not refunded to me Please add this $into the refund amount, which will make the refund to $in total. Thanks again.
Regards,
*** ***

We apologize for the inconvenience our customer has experiencedOur Customer Transactions Department has no record of speaking directly with our customer. Our customer may have listened to an automated message when calling the number that advised the refund was being processedWe need to
confirm information with our customer before we can mail the refund. We would like to get this resolved for our customer as soon as possiblePlease note that the store is unable to assist any further with the refund and our customer needs to speak with a representative from our Customer Transactions DepartmentWe called the customer today and left a voice message with our contact information. We ask the customer to please call ###-###-#### from 7:am to 7:PM (Central) to speak directly with a representativeThank you

We are more than happy to research our customer's concernAre they able to send us a screen shot of the coupon they received via mobile alert

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to also state that the effort that was made in effort to resolve my issue was above reproachAs the staff member for whom I dealt with was professional, understanding and compassionateI could not ask for more
Regards,
*** ** ***

We apologize for the disappointmentAs we strive to deliver
each Kohls.com order within 3-business days from the date they are submitted, occasionally there are circumstances outside of our control that could delay shipmentWith this being said, we verified the Kohls.com order ending in was delivered, via USPS, on December If the item is the wrong size and color, please return this to the nearest Kohl's store for a full refundAlso, as previously mentioned, Yes2You Reward points were credited to the customer’s accountA shipping charge in the amount of $was also reimbursed, on December 16, which posted to the VISA card ending in ***

We apologize for the disappointment; however, Kohl's
Cash is earned up until 11:PM Central Time on the last day of the
promotionOur records indicate the order was submitted on March 12, at
1:AM, which was not part of a Kohl's Cash earning periodAs the earning period was
from March through March 11, we respectfully
decline the desired settlement request

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11890201, and find that this resolution is satisfactory to me. However, I have continued to received emails with someone else's order information.This is including his phone number, address, and part of his Kohl's card.Is this customary??? Is my information floating around somewhere as well???
Regards,
SvenS***

We have reviewed our customer's concern hand have concluded when the order was placed, it was not a Kohl's Cash earning period, which is why he was not issued $Kohl's CashAlso, at the time the order was placed, we did not have a 30% off promo code availableWe had our lowest prices of the
season and only 15% promo codes available The order was processed accordingly

We
partnered with the appropriate party to verify the customer’s rebate concern
Regrettably the rebates pulled up
with no
transaction history, and were more than a year old which is why the
history could not be retrievedAt this time as a gesture of good will
Kohl’s will be sending the customer a gift card to resolve the matterWe
advise the customer to please allow 7-days to receive this

As previously discussed, the Kohl's Charge card used on the initial order will be credited in an average of seven days from the date of creditFurthermore, the Kohl's Merchandise Credit (KMC) was issued, via mail, and will be delivered in an average of 7-business daysAs such, we consider this matter closed

I am rejecting Kohl's response due to their being no language about the sales price and/or discounts not qualifying for the $advertised pre-paid VisaFurthermore, the register printed out the rebate which demonstrates I am correct on this matter as it was programmed in their system to generate once the customer purchased the Samsonite luggage at the price above their offer regardless of final coupons and discountsThe ad influenced my decision to up my budget to buy the more expensive luggage with the offer of getting $back in a pre-paid Visa card or otherwise I would not have made such a large purchaseI am willing to accept a Kohl's coupon equal to $as a possible solution

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.II had to reorder items in order to receive them and still have not received refund for order placed not 30thIf you are now telling me I need to return to get refund fine I will do so but I will not endure any more problemsI am also waiting for delivery of order placed dec supposedly lost yet again and told can not do anything to dec which is way past xmas and delivery guaranteeI had three different orders supposedly lost, more time wasted on my part to correct and no responsibility from kohls what so ever This is unacceptable I guess I will need to return all items just to get some of my money back and then and and again be inconvenienced for your lies.
Regards,
*** ***