Moore-Built Construction & Restoration, Inc.

Our records show a return for Kohls.com order#*** was processed on 12/14/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Our
records indicate that our customers placed an order in the amount of $359.00, in which she earned $worth of Kohl's CashThe $was subsequently redeemed at the
Valley Stream, New York store location on November As such, no additional
compensation is warranted

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still have not received the second check that they were suppose to send out again on Jan 29thI will not accept this untill I receive the check and verification that the second check was sentThis whole situation is absolutely ridiculousMy husband and I have owned our business for years and this is not how a customer should ever be treated!!!!!!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paula ***

We
apologize for the frustrationOn December 7, we credited the VISA card ending
in ***, in the amount of $60.36, which will post in an average of seven days

We have partnered with our Corporate Loss Prevention depart and have determined the refund will stand as isThe item was returned as non-receipted, therefore a KMC was issuedThere is no way for the store to determine, how the refund will be issued. Return DetailsNo ReceiptKohl's Charge
purchases: Store Associates can locate purchases up to months after the purchase date, and the credit can be applied to your account.Non-Kohl's Charge purchases, or purchases made outside the 12-month timeframe: Receive Kohl’s Merchandise Credit or a corporate-issued refund.An even exchangeA Kohl's Merchandise Credit based on the lowest 13-week sale priceA corporate-issued refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Problem:Last month, I filed a complaint against Kohl's (ID #***)In their response, they promised to get back to me with informationIt has been about a month now and I have not received anything from the businessI can't find out how to re-open m y complaint on the website, so I am submitting it again,Absolutely terrible customer service! I have asked for replacement or store credit for the items, as relying on Kohl's to get back to me with information was obviously a mistakeFrom the original complaint: My wife and I opened a wedding registry on kohls.com on March 19, for our wedding on October 8, After a month, we still have not received several of the items (listed below) that are marked on the registry as having been purchased as gifts for usWe saw that these items were marked as having been purchased around the time of the wedding and we have waited a month now to see if they would come in the mail or delivered in person but we have not received any of the missing itemsI have spent hours on the phone with Kohl's service representatives trying to get information about these gifts, including the names of people who bought them, when or how they were purchased or shipping information about them so we can try and track them downThey can't or won't give me any information because I was not the one who purchased the items and I don't have any of the order numbers, which is why I reached out to themAll I know if that someone bought items on the registry as gifts for us and we haven't received themI can't believe Kohl's doesn't have this information, as it is their system that customers use in order to mark items as purchased on the registry, but I can't seem to find any way of getting itAt this point, I have no proof that this isn't fraudKohl's could easily be accepting money from anyone who visits my registry page and never sending the items, leaving me with no recourse as they won't tell me who purchased these items or any shipping information about themThe following items are marked as "purchased" on our registry, but we have not received them: Simply Vera Vera *** Simply Cotton Bath Rug - 24" x 40" Simply Vera Vera *** Simply Cotton Contour Bath Rug - 20'' x 24'' Vintage House by Park BSmith Initial Monogram Throw Pillow Cuisinart Elite 12-Cup Food Processor SONOMA Goods for Life™ Canton Coffee Table (says two were purchased, but only received one) Libbey Selene 6-in-Dome Server SetTranslateDesired Resolution / OutcomeDesired Resolution:Store CreditselectDesired Outcome:We request either replacement or store credit so that we can go and buy the items ourselves in-store
Regards,
*** ***

Please advise our customer to contact her post office, as the other two orders were redirected If our customer contacts her local post office and they were not delivered there, simply have our customer contact us with the order numbers to the missing orders and we would be glad to assist her
further

We
apologize for the disappointmentAs the incorrect item was even exchanged, we
issued a Kohl’s gift card for the amount of $39.99, which will be sent, via
mailPlease allow an average of 7-business days to receive this

We understand our customer mailed in the corresponding rebate informationPlease let our customer know the gift card for $that was sent to his attention, is compensation for the missing rebateAs such, we consider this matter resolvedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would greatly appreciate it if you would please review my attached receipt, I would of purchased more if I would not have been told everything I had would not qualify for 20%.I also ask that you please have your marketing department review this email and the deceptive wording in the body of the email that insinuate that the coupon starts the day I receive the email and not the next day.Thank you!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would like to know on the date and time that I placed my order how many of those jackets were in your on-line inventory? I find it hard to believe such a large company cannot track inventory I want to know if this jacket was even available at the time of my purchase
Regards,
Nanette ***

We are more than happy to research our customer's concernPlease have the customer provide the Kohl's Cash number they were attempting to redeem so we can research accordingly

We apologize for the inconvenience our customer experienced with Order 5378587999, it appears we did apply a credit to our customer's Kohl's Charge ending in on August 27, We applied an additonal credit as well in the amount of $for the expedited shipping A full refund will
not be honored since the remaining items were received

We regret the customer's gift cards were erroneously zeroed outAt this time we have submitted a request to place the balances on to new gift cardsWe advise our customer to allow 10-business days to receive the new gift cards via mailWe apologize for any inconvenience

We stand behind our previous resolutionWe respectfully decline our customers request to be reimbursed for the ring; however, we are able to send our customers ring out for repairPlease attach pictures of the ring in its current condition, as well as the rings SKU, or box information, so we are able to properly identify the ringOnce received, we will inform the Wheaton location that the ring will be dropped off, and to be sent out for repair. When the ring is ready to be picked up, within 2-weeks of the drop-off date, the Wheaton location will contact our customer to arrange pickup

We apologize for the inconvenience this has causedOn November 4, our records indicate that a credit in the amount of $was issued to our customers Kohl's Charge card ending in 4604, which will post in an average of seven days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am owed a $price adjustment and a $Adjustment for Kohls I expect a credit of a minimum of $Please review all notes from my more than dealings with your customer support team.
Regards,
*** ***

We
apologize for the disappointmentOur records indicate the full Kohls.com order
ending in was returned to the Kohl's storeAs such, on December 14,
$was credited to the Kohl's Charge card ending in Additionally, on
December 23, $was credited by a
representative in Kohl's Executive
Office, which posted to the same payment methodOur records also indicate the full
Kohls.com order ending in was shipped and subsequently delivered, via
FedEx and UPS, on December As the proper credits were adjusted to the order,
we respectfully decline the request for any additional compensation. For
interest charge concerns, please contact Kohl’s Customer Service, via phone, at
###-###-####

We apologize for the customer’s disappointmentHowever, when an order is placed we can only ship to the address that is submitted to Kohl’sThis address is selected during the order process, and on the final page the customer is expected to review the order before they choose to submit the order
for processingWe have a minute window to cancel or change an order should a mistake be madeHowever, our customer did not contact us until the following day on 01/18/At this time we informed the customer that it was beyond the point where this correction could be made We are unable to process a refund as we shipped to the address the customer submitted, as is confirmed on the customer’s confirmation email