Moore-Built Construction & Restoration, Inc.

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I appreciate the apology but the problem was never solved! I had very bad response from customer service and the routing that was put on the product was unacceptable.
Regards,
*** ***

Upon review of our customer's concern, it appears our customer has reached out directly through our Executive Offices, and as of December 20, 2016, we have processed a return for the full amount to our customerThe items were unavailable for reorder, but if the customer wishes to reorder, she can
call in and have them reference Order for the same pricesAt this time, we do consider this matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We
apologize for the disappointmentHowever, in accordance with the Kohls.com Terms
and Conditions, any order that is placed is subject to further verification,
which may lead to cancellationThey are more than welcome to periodically
check Kohls.com for inventory, and if available, purchase
the item at regular
price, but we are unable to price adjust the item to the doorbuster selling
price

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience our customer experienced with online Order It appears we have processed a credit for our customer in the amount of $on December 19, This was applied to the Kohl's Charge ending in

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, once I receive my gift card, this resolution will be satisfactory to me.
Regards,
*** ***

Revdex.com: That is falseI hade a valid receipt when I made the return with all the information included on the receiptAs I have indicated previously that this is a fraudulent company which engages in in advertisingOver and over again you will hear it in their stores and in the media ads that there have a worry free return policy and one can return an item at any given time without any times restrictionsI did have a valid receiptDo they honor their policy? No ids this advertising yeslow and below for treating customers that way, they will be closing stores soon remember I said thatThis company is so fake and their management team is fraudulentI will get the receipt and fax it to you the Revdex.com to see the manner in which I paid, credit card or cash
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize for the disappointmentOn February 16, we verified that a package in
the Kohls.com order ending in was not deliveredAs such, we processed a
credit for this in the amount of $445.11, which will post in an average of
seven days to the Kohl's Charge card ending in Blue
Kohl's Cash in the
amount of $was also issued, via email, with a redemption period of
daysFinally, for current balance information or to inquire on any other concerns in regards to the
Kohl's Charge account, please contact Kohl's Customer Service, via phone, at
1-800-564-

It appears our customer has reached out to Kohl's via a different channelWe have resolved her concernAt this time, we consider this matter closed

The amount credited back to our customer is correct$will be credited back to our customer, which is for the sneakers, as well as the shipping charge of $

We apologize for the inconvenience and frustration our customer experienced with Kohls.com Order We are more than happy to process a refund for our customer, but unfortunately, in order to do so, our customer has options:• To take the items into her local Kohl's store• Take the items
apart and place in a box so we can have UPS pick up the itemsThe items do need to be returned to us in order to process a refund for our customer

The
Girl's 4-Carter's 2-Piece Tulle Top & Star Legging Set was the item that
had the shipping surchargeAs previously stated this has now been removedAs
such, this matter is closed

We apologize for the inconvenience and frustration our customer experienced with their most recent Kohls.com orderWe have agreed to mail our customer a $gift cardPlease advise our customer to allow 7-business days to receive vis USPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been told this same exact statement from multiple Kohl's customer service associates since December 11, Two weeks has come and gone numerous times. They seems to have no actual intention of giving the money back, but simply telling me over and over they will. Until I see a real life refund in the form of credit to my original payment method I will not accept a resolution
Regards,
*** ***

We are more than happy to address our customer's concernPlease have the customer provide the following information if possibleStore location customer was denied return atImages of the item the customer is returning

We regret to hear of the customer's frustration with trying to place a Kohls.com orderAt this time we have reviewed the customer's information, and her shipping address may be flagging in our system for security purposesIf the customer wishes the place another order before midnight tonight, the
system will not flag her informationWe advise the customer to contact our Fraud Department at ###-###-#### to verify the shipping information to prevent this from happening in the futureWE apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The item shows as unavailable on Kohl’s websiteAt this point I am convinced they over sold the item and their solution is to throw money at itIf they are unwilling to send the item I ordered then my business now and future is done with them.
Regards,
*** ***

We stand by our previous response

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have not received any refunds!!!!!!