Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize, we can confirm the credit applied as of 09/14/is int he amount if $and not $

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
That isn't even the full amount I was chargeI was charged plus taxI am owed that amount back since I never received the shirt I PAID forI will be more than happy to return your toddler underwear if you send a prepaid shippingI do not have a toddler and have no need for them. Regards,
*** ***

We apologize for the inconvenience our customer has experiencedThe tracking information for the KitchenAid Mixer indicates this item was delivered on December 1, 2015. As of today, we have processed a refund for the mixer in the amount of $This adjustment will reflect on the
customer's billing statementThe tracking information for the Vera Vera Wang sheets indicates the parcel was delivered on December 8, A Kohl's Merchandise Credit will be mailed on January 4, 2015, as part of the refund for the sheets with any remaining refund applied to account use for payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I, as well, stand by my previous response and consider this matter open. I am very frustrated by this entire ordeal and am tired of getting the runaround. I am now being told by different Kohl's resources, different ways to resolve this matter, and none are working. The unnamed entity that is responding to my Revdex.com complaint is telling me that I must go to the store. As I have previously stated, I no longer live in close proximity to the store where I was initially supposed to pick up the online order. So, in order not to waste minutes and the gas it takes to get to the store, I called them and explained the situation. ***, the manager at the store, stated he would not be able to assist or refund me and that I needed to contact Customer Service in order to get a refund. He stated he has experienced multiple online cancelled orders himself and simply receives an email that included a barcode that contains his refund if he used Kohl's cash as his form of payment. So, my next step was to respond to Kohl's Customer Service by online email and informed them of what the manager stated. Kohl's, I implore you to please review incident number 161228-for cancelled order 5842014936. The last response I received from James Aon 1/29/at 6:AM was that he would credit my next online order $25, all I had to do was send him my order number and he would make the necessary adjustments. I DO NOT TRUST THIS AT ALL!!! 1.) I would end up spending my own money and good luck seeing any adjustments to my order. They cannot seem to refund their own Kohl's cash and gift cards, so why would I believe they would be able to make adjustments to my personal payment. 2.) This does not address the gift cards that I used for the cancelled order that have not been refunded. Kohl's has stolen $and keeps telling me different ways to get my unused Kohl's cash and gift cards tender back. All I want is for them to email or mail the entire amount of Kohl's cash and gift cards into one gift card/Kohl's merchandise credit or email a barcode that contains the total amount of unused tender. I want this in hand. It should not be this difficult. I am very disappointed in the multiple misinformation provided, broken promises and lack of customer service by Kohl's. I work in Customer Service myself, and this ordeal would not be tolerated. I do not understand how nobody of authority has taken control of this matter and fixed it. They can clearly see that the Kohl's cash and gift cards used on the original purchase were not spent, and cannot be spent/used because they were trashed immediately after the order was placed. A replacement gift card and Kohl's cash should be issued, and not by the store, because they have already stated they cannot help me with a refund. Kohl's, before this escalates further, please do your research, do your job, and rectify this issue. Please stop giving me the runaround because nobody is willing to help me and they give me nothing but broken promises and misleading instructions.
Regards,
*** ***

Revdex.com:
This is the same response I have been receiving since the gift card was purchased, it is 5-days and never shows up to the recipient who then emails me as she is disappointed againAlso, Kohls charged my card another $this past weekend (now $for a gift card never received or delivered) which I will be disputingI will forward all of the emails to the corporate office from Kohls regarding this matter up to this point so they can understand the frustrationI will also be cancelling my credit card with them

Upon further review of our customer's concernIt appears our customer purchased consumable products, which is why a discount was not appliedKohl's has consumable products excluded from applying a discount. https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

In order to further to assist our customer, we need more information. • Kohl's Cash numbers and pin numbers.• Information on how they were earned. Once we have that information, we can proceed with issuing him his tender

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not feel it is good business practice to accept an order with a discount, only to cancel and say they cannot honor I repeat that I would not have placed this order with KOHLS if I knew the order would not receive the discount as accepted at the time the order was placed I feel like this is a bait and switch tactic I feel they should honor the 15% discount on the order as placed at the time of online transaction I had no reason to feel the order would not receive the discount
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I reject their response This matter is not closed or resolved

To
further investigate this concern, please attach a copy of the rebate form and
original purchase receipt

Our
records indicate that two Corelle Swept 16-pcDinnerware Sets were purchased
by a third party and subsequently delivered to them, via FedEx, on May We
apologize; however, beyond this information we are unable to determine why both
these items were not presented as giftsAlso, please know that for security
purposes we are unable to send the purchasers informationAs such, we consider
this matter closed

Kohl's has processed a refund for our customer and mailed out her Kohl's Merchandise CreditAt this time, we consider this matter closed

We
apologize for the customer’s frustrationWe have made the business decision to
reorder the missing items (SKU: qty: 2, qty: 2, and qty 1)Our customer
can track her order by using her "My
Account" within her shopping profile under order We respectfully
decline any additional compensation that our customer is seeking

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it unacceptable that the business blames the carrier (UPS) when it was Kohl's warehouse who failed to ship the order in a timely fashionIt took days from the day the order was placed when, according to the order confirmation I received from Kohl's, it should have taken only 6-days maximum (and that is a very long time compared to sites like Amazon)Their customer service is horrible and I want to note that the order was finally cancelled (ref ***) by Kohl's on Dec On Dec there was no evidence that the items had left the warehouseMiraculously the chairs appeared yesterdayMy reason for not accepting their response is that their on line service and the associated customer service is horribleI will never order from them againPerhaps they should take a look at successful and very customer friendly sites like Amazon.com
Regards,
*** ***

Please inform our customer we need additional information as to why she is requesting a refund for this vacuum cleaner she purchased in October

Upon review of our customer's concern, our promotion was valid one per household for one time use Please refer to our policy below regarding quantity limitsWe stand by our previous statementAt this time, we consider this matter closed. QUANTITY LIMITSKohl's offers merchandise to
consumers through this Site and its StoresKohl's is a retailer, not a wholesaler, and Kohl's does not sell to individuals or dealers for the purpose of resale to othersKohl's reserves the right, in its sole discretion, to reject an order or otherwise limit the quantity of items purchased per person, per household or per order in our Stores or at Kohls.comThese restrictions may be applied at Kohl's discretion, including, without limitation, to purchases/orders placed by the same person, the same Kohls.com account, the same credit card and/or orders that use the same billing or shipping address.If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us by email at [email protected]

Regrettably, the customer's order was not placed during the promotional code's redemption datesWe apologize for any additional disappointment

We apologize for the misinformation
provided by the previous associate, but we will are unable to honor a full
refundWe have applied a refund for the shipping as well as the missing items
Our decision stands as is, and at this time, we do consider the matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohl's has still made no effort to resolve my complaint in any way It seems they are only reading what they want and answering accordingly The original order from *** was done THROUGH THE REGISTRY When she found out through me (the registrar) that the gift was not received, it took a while to even figure out where the gift was After finding out the gift was returned, (she did not find out until almost three months after it was ordered) she tried to reorder through the registry, but it would not let her because the registry showed that it was already bought, so she had to order it separately and shipped to her home address I was told, by customer service, to call all of the guests I invited to the wedding to inquire whether or not they got me a gift This is TERRIBLE and FLAT OUT RUDE customer service, and has not been addressed Because customer service was of no help, my family had to spend hours notifying people to stop buying gifts from the Kohl's registry, or if they ordered something they needed to call and find out where the gifts were To this day, I still have not received all of the gifts that people have bought for us I know this because I have had more people approach me about gifts, to which I have responded that I have not yet received them One gift was ordered in August, and neither the purchaser or myself have received any notification about the whereabouts of this gift My mother has also submitted a complaint, which has yet to be addressed
Regards,
*** ***