Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience our customer experienced with their online registryWe will be happy to research further on our end We will be contacting our customer once we research her concern further

We are more than happy to process the return for our customer, but he
would need to speak to our fraud departmentfirst At this time, we consider the
matter resolved

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I certainly hope the mailings will definitely be stopped this time!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have credited an additional $12.33, for a total credit in the amount of $As such, we consider this matter resolved

We
apologize for the disappointmentWe verified that three items in the Kohls.com
order, ending in 2301, were delivered to an address that was previously used by
youSince they were not received, we credited these items in the amount of
$37.43, which will post to the Kohl's Charge card ending
in in an average
of seven daysTo replace these items, a new order would need to be submitted
To avoid instances such as this from happening in the future, we have removed
the previously used address from the Kohls.com shopping account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohl's corporation yet again changed their narrative and now say that the Kohl's cash that I used to buy the pair of sneakers were not valid.I called up Kohl's fraud department on 12/11/(even though my issue had nothing to do with fraud).After a rather lengthy conversation with a lady named Honor who was supposedly a supervisor during which I gave all the details she was looking for including out of Kohl's cash numbers which I used to order the shoesUnfortunately, she just wanted to prove me wrong but when she couldn't, she got stuck like a broken record saying there was some problem with my Kohl's cash due to some note put on my order.It seemed, she didn't have authority and/or knowledge to investigate the matter in any detailIt was insulting that I had to explain her Kohl's store policies from their website.The worst part was that after around hour of providing her the details, she put me on hold to (probably) discuss with someone but never got back to meI left her a voice message later that day but she didn't respond to that either.All in all, I am extremely disappointed with how Kohl's has handled this goofupI hope they would own up their mistake and settle the matter by providing me what I asked for in the original complaint
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The provided Kohl's Merchandise Credit displays as
invalid in our systemWe are unable to assist the customer any further without
the accompanying receipt

Upon review of the customer's concern, we did partner with our Marketing Department to research furtherThe customer needs to send STOPALERTS to or reply STOPALERTSIf the customer is only replying STOP, that will not stop the mobile alerts from being sentWe apologize for
the inconvenience this has caused our customer

We apologize for the inconvenience and
frustration our customer experienced with their recent Kohls.com OrderWe have
priority shipped our customer's package with tracking number
Roman","serif"background:white">1Z61Y93R***0, which is set for delivery today

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I hope this will work for communicationI wanted to thank you for your assistance and advise you that Khol's has contacted me today and resolved my issueI appreciate your help and the gentleman I worked with today (*** ***) was able to help and provide information to me of the resolution of a refundThank you againIf there is anything else I need to do to close, this please help me with directions on how to do so.Have a nice day!*** ***

Upon review of our customer's Order 4843392029, it appears the full return amount was short by $All items were received from the order, but the full credit was not issuedWe did apply a credit to the customer's Kohl's Charge ending in The customer will see that reflect on their balance
within 3-business days

In order to research our customer's inquiry, we need our customer to provide the Kohl's Cash number used Once we research further, we will follow up with our customer

We stand behind our previous response, and apologize for any additional confusion

Two of the damaged items were previously sent to the
customer free of charge as an apology for her experienceRegrettably we are
unable to comply with the customer's request to send any additional free
merchandiseThe customer may return the damaged items for a full refundWe
apologize for any additional disappointment

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I spent the required amount to receive $kohl's cash I use the kohl's cash along with percentage off to purchase things that I may not normally purchase I had previously lost Kohls cash before and will not lose it again I would like $in kohls cash back or a $gift card
Regards,
*** ***

The
Kohl's Black Friday flyer correctly indicated that $Kohl's Cash would be
earned for purchases of $As we verified that the correct amount of
Kohl's Cash was issued for purchases in the amount of $99.99, we consider this
matter resolvedIf there is a specific Kohls.com order that
you would like
researched, please respond back with the order number

We have processed a price adjustment for Kohls.ocm order number *** back to the customer MasterCard ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please pass the following information to Kohls as they requested.Kohls cash numbers:1779***PIN 5701 $1651779***PIN 7605 $2701779***PIN 7234 $151779***PIN 8277 $4517796***PIN 7409 $15All owned by buying car seat, cloth, socks, vacuum cleaner etc
Regards,
*** **

Because they have the same response anytime they have a sale item advertised and then it is never in stock