Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The manager at the Warwick store was extremely rude and the was the situation was handled was a shame and my pregnant wife shouldn’t have been treated like thatAnd I want a non-defective pair of sneakers that I originally ordered.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize for the disappointmentOur records indicate the customer spoke with
Kohl's Executive Office on January Accordingly, we canceled the Blue Kohl's
Cash that was issued for the return on the Kohls.com order, ending in 9216, and
credited the amount, $105.89, to the Kohl's Charge
card ending in For
questions or to inquire on current balance information on the Kohl's Charge
account, please contact Kohl's Customer Service, via phone, at ###-###-####

We regret to hear the customer did not receive her anticipated Kohl's CashOur records show we sent the Kohl's Cash to *** on more than one occasionWe have no record that the e-mails were returned, or that the messages were undeliverableRegrettably, we are not able to send
physical Kohl's Cash to the customer's home as requestedAs a gesture of goodwill we are able to honor the Kohl's Cash on a future Kohls.com orderThe customer should simply reply to this complaint with the new Kohls.com order, and we will credit the order accordingly. Additionally, our records indicate the customer was credited $back to their VISA ending in *** on 12/09/15, for the *** promotional code

We
are sorry to learn that the customer’s shopping experience was less than
favorableWe recognize the importance of providing great service at all times
We would be more than happy to facilitate a return and refund if the customer
is not completely satisfied with her purchaseThe customer
may return any
item, at anytime, for a full refund with a receiptReturns without a receipt
will receive a Kohl’s Merchandise Credit, good toward any merchandise
throughout the storeI would advise you to speak with a manager, who will be
able to assist you further with this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Is the $the business will return to my account the $off a purchase of $or more? If so, there needs to be a 20% discount applied to the purchase as well. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowOnly $was paid with a gift card, as proven in my attachmentI paid $with the Kohl's credit card then made returns amounting to $39.91, resulting in a balance due to Kohl's Credit of $for this transactionIt is unethical not to credit my Kohls card or refund the money when I PAID MORE THAN THE REFUND AMOUNT WITHOUT USING A GIFT CARD
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I did not receive a gift card for this order as when the gift card was proposed, I rejected that response because the gift card was going to take weeks to get to meSo because of this, I asked if I should place the order on my credit card and have Kohl's reimburse me, and I was told to place the order and my order would be creditedThere is no discussion about changes in pricing, as I understand the prices were the sameThe question is why I was directed to order the items again on my credit card instead of letting me know there was a gift card on its wayThe matter is not closedI am still expecting to be reimbursed for the $that was placed on my credit card, and you can void out the gift card that I have still not receivedI don't understand why there is confusion when this matter could have been settled weeks ago
Regards,
*** ***

We apologize for the frustration
and inconvenience our customer experienced with their online orderWe have
agreed to honor a discount in the amount of $of a future orderThe
customer can either call to place it or call after he places it so an adjustment
may be appliedPlease
refer to Incident ***

We apologize for our customers frustrationWe have credited our customer in the amount of $to their Kohl's Charge card ending in 5304, which will post to their account within an average of seven daysWe respectfully decline any additional reimbursement our customer is requesting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not accept because my issue was that on NovI was in their Warminster store and that store had the vacuums on sale. I was told by that manager that I could go to Kohls in Langhorne the next day and purchase the vacuum there at the same price.When I went to the Kohls in Langhorne on Nov23, they did not have the vacuums on sale. They had no vacuums on sale. The manager would not even attempt to call the Warminster store to see what their prices were. He was nasty about it.Their flyer on line said prices are IN STORE AND ON LINE. THE MAIN ISSUE IS THAT THEY HAD TO DIFFERENT PRICES AT STORES AND DIFFERENT SALES GOING ONI had to order it on line because I live approxminutes from Warminster and was not about to drive back. I wAgain - I want to know how Kohls can have different sales going on at stores. Is this their practice at every location.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize to the customer for the inconvenience in regards to not receiving part of her orderWe have made the business decision to credit our customer for SKU: (2); and for order #5996475822, and SKU for order #Please note that we have credited the
customers Kohl's Charge card ending in 9702, for the missing items in the amount of $Please allow an average of days for our customer to receive the return credit

Kohl's is unable to generate physical Kohl's Cash outside of the Kohl's Cash earning datesOur records show the customer was advised that we would honor the $Kohl's Cash credit on a future order, despite their transaction missing the cutoff timeAt this time the customer may place a new
order based on the terms previously provided by Kohls.com, or we can credit the Kohl's Cash to their Kohl's Charge account as a one-time courtesyPlease advise

From our Kohls.com Terms
and Conditions; "Kohl’s reserves the right, in its sole discretion, to
reject an order". We stand behind our
previous resolution, and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I strongly believe that Kohls is using advertising, bait and switch and other tactics to take advantage of consumers I feel like I have been scammed and that is why I closed my credit account with them Too many companies are getting away with this and it makes shopping at places like Kohls an unpleasant experience because there is no trust
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the disappointmentPlease
respond back with the item description, or SKU numbers for the two missing items,
so we can further investigate the concern

We regret the customer's experience with our company was less than favorableWe appreciate her feedback, and apologize for any additional disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are not standing by their original reply to meI was told to place an order to receive a $creditI placed the order, sent the order number, and then they changed their mind: Hi ***,Thank you for the quick responsePlease allow me to review this matter for you as I know how Kohl's Cash can boost your savings.***, I tried to review your order but I'm unable to proceed with the information providedKindly send us the complete order number so I can apply your $Kohl's Cash on your new order.I'll be waiting for your replyThank you for your patronage. Sincerely,*** **
Regards,
*** ***

We have requested a $be applied to the customer's Visa card ending in Please advise our customer to please allow 7-business days for it to appear

I
reject the response of Kohl's because it does not address my complaint at allMy complaint is that I returned something to Kohl's and they gave my refund to someone else. Also, I wanted my Kohl's account credited, not some type of credit where I would have to spend the money at Kohl's again. I purchased items that totaled several hundred dollarsSome of the items were my sister's and some of the items were mineMy sister used her Kohl's rebate cards and Visa gift cards to pay for some of the stuffAfter all of the credits were applied, I still owed Kohl's $127.85, which I then charged to my Kohl's charge accountThis was on April 9, When I went to return one item totaling approximately $on April 28th, the lady at the return counter told me that the refund would go back on my card. A couple of weeks later, I signed onto my Kohl's account and did not see any refund on my account. When I called customer service to inquire about the refund, I was advised that the money was refunded to a Visa gift card in my sister's name. I told them that I was the person that returned something that I bought, so the refund should have been credited against my outstanding balance on my Kohl's account. Customer service at the number told me that there was nothing they could do, and that I should call the local Kohl's store to address my complaint. I called the store where I bought the items, but was told that there was nothing that they could do because "that is how the system works". The store manager told me that if I came in and provided identification, she would give me a store credit. She saw nothing wrong with the fact that Kohl's took my refund credit and gave it to someone elseAlso, I returned something and I wanted it credited against my Kohl's account balance. This whole scenario should have never occurred. This is shady refund practice by Kohl's. A refund should be returned the way the customer wants it returned. A refund should not be give to someone else other than the person returning the item. A system like this should not exist

Kohl’s apologizes to the customer for any confusion
Our coupon states: $coupon is valid on a minimum $pre-tax purchase for one
transaction March 10, through March 13, in store and online for any
tender typeCoupon must be surrendered at time of in-store purchase
The
customer’s using the coupon must each possess their own
coupon in order to each use a coupon in-store