Moore-Built Construction & Restoration, Inc.

Please let our customer
know that we would be more than happy to pick up this item for herOnce
received in our warehouse, she will receive a credit for this order to the original form of tender
Since
previous pick up attempts were rejected, we have processed another UPS pickup
request under tracking #1ZYPlease have our customer disassemble this product and package
this to the best of her ability to avoid further delays

We have reviewed our customer's inquiry in regards to online Order We do show we mailed our customer a Kohl's Merchandise Credit in the amount of $on April 10, and we emailed our customer $Kohl's Cash to the email used on the order, which is the same as the email on
the complaintWe have made the customer whole and consider this matter closed

Is the customer please able to confirm the location of the store in question?

We apologize for the disappointmentOur records indicate that our customer spoke with the Kohl's Corporate Refund Department on December 18, and were advised that a Kohl's Merchandise Credit (KMC) will be issued, via mail, in the amount of $As such, please allow an average of 7-business
days to receive this

We regret the customer received the incorrect item in
Kohls.com order #Our records show a return was processed on
03/08/We advise our customer to allow 7-business days to
receive the
creditWe apologize for any inconvenience

We did contact the customer and notified her that we will be processing a return for cancelled order We will be mailing out two Kohl's Merchandise credits, one in the amount of $and the other in the amount of $We did advise the customer that she will be receiving
her merchandise credits within approximately 7-business days We apologize for any inconvenience this may have caused our customer

Customer has reached out to us through a different channelWe advised customer of our check writing policy

Appears customer has reached out to us via a different
channelOur online department processed a full credit in the amount of $
for Order This was applied to the Visa ending in

Our records show that on 12/18/the customer contacted us to confirm that she received Kohls.com order #*** from her neighbor

We regret the customer may have received misinformation regarding
our even exchange policyIn the event that a customer would need to complete
an even exchange (same item and price, different size or color) for an item,
this can be done with a receipt at any registerAn even exchange must
be
exactly even (based on the original or clearance marked price tag) in order for
an exchange to be processedIf the items are not an exact even exchange, a
return will be processedWhen a receipt is not available a refund in the form
of a Kohl's Merchandise Credit will be issued for the items’ return valueWe
advise the customer speak with the Store Manger directly if they need additional
assistanceWe apologize for inconvenience

We apologize for the
disappointmentWe verified the package from Kohls.com order ending in *** was
lostAs such, on December 22, we credited the full order in the amount of
$64.94, which will post to the
Kohl's Charge card ending in *** in an average
of seven days

We are unable to comply with the customer's request for a checkKohls.com order #was processed back to it's original form of tender which is the customer's Kohl's Charge account ending in

Our customer has reached out to us via a different channel and has spoken directly to someone in our Executive OfficesAt this time, we consider this matter closed

We have credited the $back to the customer's accountWe advise the customer to allow 24-hours for the credit to appearWe apologize for any additional disappointment

We regret the customer's experience with our company was less than favorable, and we apologize for any additional disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This does not answer the bait and switch done by kohlsThe price on the website should be matchedIt's just like if I went into a store and it rang up different then what it was priced atI will start the process on getting the state involved with my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although I received the additional credit of $on 10/14/1*, there is still an outstanding credit of ($18.94) needed to adjust the purchase price of the replacement item to equal that of the original. Again, if any of my previous emails to Kohl's were read, this would be very clear. I've attached a spreadsheet to illustrate all of the transactions and further clarify the amount still needed to be credited.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I only ever received $in Kohl'sSo I never even received the other $that they're actually willing to admit that I was entitled toAs for their constant claims that my order was placed outside of the earning period, it was after midnight on November I have a screenshot that I'm attaching that very clearly shows three orders placed during the earning periodI am still due $in Kohl's cash, which is perfectly within their ability to doThey just seem quite determined to follow poor business practiceThis was my first time ever shopping at Kohl's and I can tell you that their first impression has left A LOT to be desired.I still insist that I am due $in Kohl's cash and that's what I would like
Regards,
*** ***

Please know we have sent two $cards on April 8, 2016, and will take 7-business days for the customer to receive