Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I am Not very satisfied with kohls assistance with resolving this matterI will not do business with kohls again, and I will recommend to others not to do business with kohls.com!!!!

Our records indicate that the customer had spoken with Kohl's Executive
Office three separate times in the past year, regarding this issueMost
recently, on April 19, we advised that we had processed all applicable returns
to the best of our abilityWe received six separate packages, with
the
following tracking numbers; 95***4***5, 95***4***5,
95***3***4, 95***8***8, 95***4***3, and
95***8***7; however, we are unable to credit any remaining items as
they appear to have been worn extensively and are damagedWe also require
tags, or order invoices, for all returned merchandise, which were not included
in any of these shipmentsAs a courtesy, on March 30, we issued out a $
Kohl's gift card, via mail, in compensation for the items that were unable to be
creditedFor more information on the Kohls.com return process, please
reference the following website;
https://cs.kohls.com/app/answers/detail/a_id/860/kw/Kohls.com%20returnTo make certain that all items are accounted for, please facilitate any future returns at the
nearest Kohl's store, in Simi Valley, CA, located at; Tapo Canyon
RdFinally, as we do not reimburse for any expenses related to shipping
costs, we respectfully decline the desired settlement request

We
apologize for the disappointmentTo investigate further, please attach a
picture of the sign, as well as a copy of the original purchase receipt

We
apologize for the disappointmentOur records indicate that, on November 6, our
customer returned this item to the Lancaster, OH Kohl's store for a full refund, in the amount of $43.22,
which will post in average of seven days to our customers Kohl's Charge card
ending in As such, we
consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am completely speechless with Kohl’s and how this issue has been handled/resolvedI along with multiple friends and family members have been Kohl’s customers for many yearsI received a phone call from *** ***, Executive Correspondence Lead on 2/27/at 10:30amThis individual stated her name and who she was and went on to state that Kohl’s was sending a store credit in the amount owedShe was very rude, matter of fact and completely lacked empathy as to this whole situationShe definitely is an individual there just to do a job, and does not care about consumer satisfactionI tried to interject my side of the story as this was difficult because she was going to say what she wanted and that was itAfter I interjected, I was told I was being disrespectful and “you were “lucky” to get what you are gettingKohl’s policy would be to issue $because this purchase is years old.” For someone with her title, she doesn’t even know the facts because this purchase is not years oldI asked to speak with *** supervisor and she stated she is the highest that I can goI even asked for her last name for documentation purposes and she refused to give it, but yet she signs her email with her full name and titleIs this someone Kohl’s wants representing them? What happened to customer service or standing behind your product? Do you think I purchased a $Christmas tree and expect it to break Christmas’s later? Paying this amount for a Christmas tree and having it break is not qualityNot only did this ruin my Christmas but ruined traditional yearly family picturesDoes Kohl’s care about that? Surly not if you ask *** ***She repeatedly stated that whomever handled this situation did it incorrectly and the full purchase price NEVER should have been refunded, yet I have emails from Kohl’s customer service stating they issued a full credit to my credit card and it would take days yet I never received the creditAccording to Sharrell, she couldn’t even find the purchase in their system but yet I have the purchase with a receipt number from Kohl’s customer service email responseI will attached both *** response and the original email from Kohl’s with the receipt. I am extremely disappointed in this resolution and want an apology for this whole disheartening experience, memories being lost, countless hours spent and I want my original payment refunded, not a store credit
Regards,
*** ***

We
apologize for the delay and disappointmentOn February 19, Kohl's Corporate
Refund reissued the credit in the amount of $1,038.11, which will post in an
average of seven days to the Kohl's Charge card ending in ***, in compensation
for the return

I'm rejected their response because there was nothing done to correct the problem They only gave an apology for the stores not being better stocked I think they need to take a hard look at how their stores are stock before giving out kohl's cash and expecting people to use it when there's nothing to purchase I looked for several different ideas in the store and nothing was available to purchase So I figured I just buy gift cards until these items were restock Well when I went to purchase gift cards they wouldn't even let me do that, why? Is what I would like to know If you're not going to have products in the store for customers to purchase they should at least be able to purchase gift cards since kohl's cash expires now Also, it wasn't like I was only looking for one thing I looked for several different items with no luck I should also state that I looked for the items online and they weren't available online either It felt like they didn't restock things, so people couldn't use their kohl's cash on these items

Certain electronics brands or warranty products must be returned within days from the date of purchase with original packaging and a valid receipt or account look-upRefunds for warranty products are handled by the warranty service providerEven exchanges are not allowed on premium products
The store must process a return and the customer can repurchase the itemTo view a list of Premium Electronics and Warranty products, please copy and paste the following link in your browserAs long as the policy is still displayed n the receipt, it is considered valid. : https://cs.kohls.com/app/answers/detail/a_id/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We regret to hear of the customer's recent frustrations with Kohls.comOur records show a return for Kohls.com order #*** was processed on 02/22/We advise the customer to allow 5-business days to receive thisWe apologize for any inconvenience

Received additional Kohl's cash today in the amount of $I consider this to be an unethical way to do businessIn my opinion, I should have never been asked to pay for replacement of damaged items and wait for reimbursementI still contend credit card should have been credited for full amount and not reimbursed with Kohl's cash. I no longer wish to go forward with this complaint, but please understand, I am not happy with Kohl's and will convey my sentiments to all my family and friends.Appreciate all your helpHave a wonderful holiday season. Respectfully,*** ***

We
apologize for the disappointmentOn December 15, we verified that the full Kohls.com order ending in was lost in transitAs such, we issued a credit for this, in the
amount of $33.99, which will post to the VISA card
ending in in an average of seven days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

We
apologize for the disappointmentAs we strive to deliver each Kohls.com order
within 3-business days from the date they are submitted, occasionally there are
circumstances that could delay shipmentWith this being said, our records
indicate the Kohls.com order ending in *** was
delivered, via UPS, on December
Additionally, on December 19, we credited the full Kohls.com order ending in ***, in the
amount of $72.41, which will post in an average of seven days to the Kohl's
Charge card ending in ***To avoid instances like this from happening again,
we removed all payment information from the Kohls.com shopping accountIt is
also encouraged that the password gets updated to one that is strong and
encrypted

We have processed an additional credit in the amount of $on November 08, This was credited to the Visa ending in 9242, please advise our customer to allow 7-business days for the credit to appear

Upon review of our customer's concern, it does show for online Order 6902955256, the customer was advised to take item to the store to receive creditThis is documented numerous timesThat is why the customer has yet to receive a creditThe customer would need to take the item to the store so we
can process accordingly and send out the correct item

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In order to research our customer's concern and confirm our customer's purchase, please have the customer verify the order number or attach a copy of the order confirmationOnce we receive that information, we can look into honoring our customer's request

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records show the promised price adjustment for Kohls.com order #*** was processed on 11/25/back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the creditWe apologize for any disappointment