Moore-Built Construction & Restoration, Inc.

Based on our research,
we have found that our customer has a history of reporting a large number of
danged items, missing items, and missing package claims, resulting in
substantially
large credits given to the customer as a courtesy without
verification of his claimsWhile we understand these types of incidents happen
from time to time, it is regrettable to see the frequency in which it was
reported as happening to our customer.
After consideration of
our customers shopping history and the number of claims he has requested, we
feel that it is no longer in Kohl's best interest to allow him to continue
shopping with us onlineHe is more than welcome to continue shopping with us
in our brick and mortar Kohl's stores; however, his account information has
been blocked and will not allow future orders to go through the fulfillment
processAdditionally, we will not be crediting our customer for Kohl’s Cash
relating to order #6056734931; order #6142319504; order #We apologize for any inconvenience this may
cause

We have processed a return for our customerWe are mailing our customer a Kohl's Merchandise Credit in the amount of $and have also applied a credit to their Visa ending in in the amount of $Please advise our customer to allow 7-business days for it to appear on their credit card statement

It is unclear why the shipping company was unable to deliver the
merchandiseFor security purposes we are unable to process a new order on the
customer’s behalfWe have processed a credit back to our customer’s VISA for
Kohls.com order number ***We advise our customer to allow
10-
business days for the credit to appearWe apologize for any inconvenience

We apologize for the inconvenience our customer is experiencing with her Kohl's wedding registryWe will be more than happy to partner with our department which handles our customer registries

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer reviewed appear belowI want to hear from someone before I consider this matter to be handledI do not just want some generic response of we have forwarded it onThis is not good business practice or customer service
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

In the event that a customer would need to complete an even exchange (same item and price, different size or color) for an item, this can be done with a receipt at any registerAn even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be
processedIf the items are not an exact even exchange, a return will be processedWhen a receipt is not available a refund in the form of a Kohl's Merchandise Credit will be issued for the items’ return valueWhen items purchased using a Kohl's Cash coupon are returned, they are subject to adjustment based on the value of the coupon usedKohl's Cash returns are handled in the same manner as returns for items purchased using a percent-off couponOur policy is outlined in the disclaimers associated with all of our coupons and discountsWe are unable to accommodate the customer's request for any additional credit based on the above informationWe appreciate the customer's feedback and apologize for any inconvenience that this matter may have caused

We are more than happy to research our customer's concernMore information is needed on our end in order to resolve our customer's concern.• How were these purchased? In-store or online?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11881072. After multiple visits to my local Kohls I was able to get in touch with the store's supervising manager and was able to get the merchandise credits exchanged for cashWhile I'm satisfied with the end result, I'm disappointed it took this much effort to get the proper amount refunded in the original payment formI'm equally disappointed in the slow response from Kohl's to respond to my email and message through Revdex.comWith that said, my case can be closed
Regards,
Christian D***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I beg to differ! See email attached stating that my card would not be charged! My card was charged, whether or not the processing went through my funds were not available and caused me a GREAT AMOUNT OF FINANCIAL DIFFICULTY FOR THE WEEK, not to mention the endless phone calls Ive had to make and time I have invested in trying to get everything straghtened out AND THE MISCONCEPTION AND LIES FROM KOHLS REPRESENTATIVES!!!!! Not to mention as well that this seems to be the new way Kohls practices business based on their NUMEROUS complaints on their social media page! You have FINALLY released my funds as of this monring, days later, but I feel some sort of store credit is in order for the amount of frustration and the time and energy and stress this caused me all week long!
Regards,
Tracy ***

We stand by our previous statement. We stand by our previous statement, and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe Kohls had an error in there advertising or listing onlineI have attached a copy of the first orderWhich clearly states that it was for a setWhen I only received stools on that order and tried to figure out what happened to them I took it as they were lost or stolen but it is clear that they never made it to me. So I reluctantly ordered the same item againAt this point in time apparently Kohls decided to have the price be for one stool instead of two, (it what I get from there email)I ordered the same item I previously purchasedWhat a scamI should be reimbursed for half the cost of my order if I am not going to get the other stools
Regards,
*** ***

We apologize to our customer for the
frustrationWe have been in contact with the vendor, who will reach out to our
customer via phone within to hours from September 20, to schedule
delivery of the new box springWe will not be scheduling a pickup for the
mattress, as it was not damaged

We apologize for the inconvenience and frustration our customer experienced with their cancelled online orderIn order for us to research further, we are reques*** the Kohl's Cash numbers entered on the order or the proof of how the Kohl's Cash was earned by our customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We
apologize for the disappointmentWe issued a $Kohl's gift card, via
mail, in compensation for the lost Kohl's Cash, which should be received within
7-business days

Our gift
registry contains the bride and groom's names, the date of the event, the state
of the event, the desired items, the
quantity of each item requested and the
quantity of each item purchasedKohl's does not collect customer's private
information such as their name, with each gift registry item purchased
Currently, we are unable obtain information from the registry on the name of
the customer that purchased each gift itemWe
are unable to advise when he may receive an item purchased through the registry
as we do not collect purchase details regarding the itemThis would require
tracking customer information and as stated we do not collect this information
In addition, items may have been purchased in-store and not only online

Our records indicate that on 10/13/a credit was processed for the shipping charge of $9.29. This adjustment will reflect on the customer's bankcard statement

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is ok with me, although I feel I should also be credited for the additional $that I had to pay per chair, and since I never received the chair, I should also be credited for thatI did have to call back Kohl's again on November 6th and then from that conversation and follow up e-mail, I had to call UPS and verify with them that I did not receive the chairIt was only after these additional steps by me that I finally received my creditI am extremely disappointed with the way Kohl's handled this situation, and as a long time customer I believe my days of shopping at Kohl's are coming to an end
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below This matter is not closed. The transaction was not correct because the items were not rung up together so that the proper discount was applied. The Kohls cash was used correctly and for the right amount. The iscounts were not applied properly and there should be a $credit. Thank you for taking care of this matter
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Heather ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] We did previously to this complaint and they could not
Regards,
*** ***