Moore-Built Construction & Restoration, Inc.

Upon review of our customer's concern, our customer placed Order 5609648778, the customer placed the order on November 04, The customer did not notify us of the address error until November 26, The customer does receive a confirmation email with the information provided once the order is
submitted, in which the customer then has minutes to edit or cancel a orderUnfortunately, this is not a Kohl's errorThe customer would be responsible for the order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I tried to call 888-553-once but automatic response says the call cannot be completedAnd I actually called Kohls many many times but none of their customer service can solve this problem for me.Please let Kohls reply with detailed reason of why they can't refund my Kohls cashAnd what they can do else to my problem
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer
I reviewed appear belowthe location was the Kohls on Niagara Falls Boulevard in North Amherst, NY
Regards,
*** ***

We apologize for any additional disappointment, and stand by our previous response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I requested a credit to my account and an apology for the inconvenience. The original order was placed on May 18. The company was notified on June 3. It took nearly four months to resolve the issue. Had I not complained publicly, the credit still would have not been posted to my account. There should have been better customer service
Regards,
*** *** ***

I would like my shipping charges refunded, since I paid for expedited shipping, and did not receive within the parametersI would like a manager of kohls to contact me

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 11905550, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the business finally did what was right by giving me the refund originally promised by the supervisor I think that this is still an unfair way to settle my complaintI spent over three hours trying to resolve something that was promised to me and it is unfair that I had to spend that much of my time just to have them do the right thingI believe that the company should do something to rectify The amount of time I spent and the hassle that I went through speaking to over seven different agent just to be given my money backIt's been horrible customer service and it is an extremely poor reflection of the company that a customer would have to go through this much of a hassle just to get their money backKohls should at least offer some kind of monetary compensation or gift card for the inconvenience that I experienced due lack of professionalism on their partI spend a lot of money at the store and it is making me consider not going back there again and advising my mother to close her account as well
Regards,
Jennifer L***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. Kohl's customer service has finally got back to me and the have processed the return and it should go back on my original payment type in days
Regards,
*** ***

We are more than happy to research our customers concerns, but more information is needed. • Is the customer able to provide gift card numbers?• Can the customer attach the front and back of the gift cards to the complaint, for further review

We apologize for the inconvenience and frustration our customer experienced with their BOPUS orderIs the customer able to attach their order confirmation so we may research our customer's concern further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Unfortunately, the discount card did not specify that shoes were not considered apparel. To me, apparel includes what one wears on their feet. I can't believe that a store as big as Kohls is being so customer-unfriendly as to fight a measly $payment
Regards,
*** ***

On Thu, Jun 11, at 12:PM, *** *** *** wrote:I have received a phone call from Joanie in the executive offices of KolhsJoanie is looking into my concerns and that's all I wanted someone to investigate my problem,no matter the outcome I just wanted
someone to investigateI am satisfied with having Joanie's phone call and you should consider this case closedThank you for your assistance. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I want a break down of this refundI dont care about kohls cash because I wont be doing more business with them
Regards,
*** ***

We are more than happy to research our customer's concernWe need
more information from our customer
What is the customer's Yes You rewards
number?
What email is linked to her
profile?
We are only allowed to go back days in the system to adjust
pointsThe customer would need to provide order numbers and receipts so we can
review transactions as well

We consider this matter resolvedOur customer is receiving a replacement order (Mens GOLDTOE 4-Pack AquaFX Boxer Briefs) free of chargeFurthermore, a credit in the amount of $was issued for the defective item on April 19, to his Kohl's Charge ending in

We have processed a return for Kohls.com order #*** on 11/12/15, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the creditWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records show a return for the missing items from Kohls.com order #*** was processed on 01/14/16, back to the customer's VISA ending in ***We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I read the legal terms word for word and nothing in their gives Kohl's the right to steal monetary value off a gift card or merchandise credit based on any policies or any type of business decision you choose to make. Since your response indicated you have the right to do so, could you please copy and paste that section since I must have missed it. I don't believe any organization has the right to issue a store credit and then unilaterally decide to take it back when it has actual cash value that a customer owns. This issue has not been resolved and thus far your responses have not stated or proven Kohl's has the right just take money back. I look forward to you specifying this legal right in your terms and conditions based on the link you provided.]
Regards,
*** ***

Is the customer able to fax in the gift card number so we may reverse the transactions immediatelyThe fax number they can be sent to is *** or he can attach them to the complaint in a document, if possible