Moore-Built Construction & Restoration, Inc.

We appreciate our customer sending in confirmation of the shipmentWe have applied a credit to the customer's Kohl's Charge in the amount of $Please advise our customer to allow 3-business days

We apologize for the inconvenience our customer has experienced due to the cancelled orderWe will be more than happy to mail out gift cards for our customer to replenish the ones which were tendered, but not refundedWe will be mailing them to the address provided on the complaint\

Some discounts may not apply to prestige brands of
cosmetics, skincare and select prestige brands of fragrance; select
electronics/electric brands; select sporting goods; and Nike merchandise
Please see the Terms & Conditions that you received with your coupon for
specific detailsI am
sorry that you were unaware of this exclusion when you
made your purchaseUnfortunately we are unable to accommodate the customer’s
request to discount the Nike itemThis not a decision made by Kohl’s, but directly
from the vendorTo resolve the matter we are offering to credit the difference
to the customer’s Kohl’s Charge accountWe advise the customer to reply with
the new order number for the credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jeffrey ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you very much for keeping your word about honoring the kohls cashFrom now on I will be very aware of the kohls cash and I have added kohls to not go directly to my spam box My order number is *** You have kept a customer for life and I will continue to shop at kohls Thanks again and have a great day. ***
Regards,
Michael ***

Our records show we received the customer's complaint through another channel and have resolved her concernsA return for Kohls.com order #*** was processed on 11/14/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge account

Upon review of our customer's concern regarding online Order
6987205791, we have
verified our customer placed the order on January 26, In order to cancel
or edit a customer's order, our customer has a minute window to make the
needed changes. Unfortunately, we are unable to
process a return for our customer since it
is not a Kohl's error
https://cs.kohls.com/app/answers/detail/a_id/57/kw/cancellation

Regrettably we are unable to address the customer's concerns without the applicable receipt informationWe advise to customer to speak to the *** *** directly for additional assistance

We have processed a return for the missing item from Kohls.com order #on 01/20/16, back to the customer's Master Card ending in We advise our customer to allow 7-business days for the credit to appearWe apologize for any inconvenience

Once an order is submitted, we have no way of altering the item due to inventoryIs the customer able to provide me a copy of the original order confirmation emailed the customer showing the color PebbleIt would show as the original color ordered on the original order confirmation

We
apologize for the disappointmentWe verified that a package from the Kohls.com
order ending in was lost in transitAs such, on December 26, we initiated
a return for this item in the amount of $18.31, which will post in an average
of seven days to the VISA card ending in Our
records also indicate this item was reordered on November and was subsequently delivered, via
USPS, on December 9, at the same price it was initially purchased at

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The complaint was about a lack of customer service culture at Kohl's online. Offering platitudes to offended customers is a dereliction of duty on the part of every Customer service repEvery single representative I spoke to from the fist gentleman in Mexico City, to the Philippines' right up to the Corporate office. Every employee at Kohl's I spoke with failed in it's customer service, globally. I have received no contact from the company in regards to this complaint. The terse and generic response through the Revdex.com and the lack of contact from anyone in the company leads me to believe that much like I described my impression that the original corporate office contact *** *** screened the complaint and never sent it up the chain

As we have canceled this order and respectfully decline reimbursement, our customer would need to contact Kohl's Fraud Department to receive further informationWe apologize if this might be frustrating or inconvenient, but we consider this matter closed

We
apologize for the frustrationHowever, in accordance with our price matching
policy, found at; https://cs.kohls.com/app/answers/detail/a_id/90/kw/price%20matchKohl's,
Kohl's stores do not price match with Kohls.com, which include Buy Online
Pickup in Store (BOPUS) purchasesAs the item
was purchased on Kohls.com, and
picked up at the Warminster, PA store, via BOPUS, we respectfully decline the desired
resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I got a call from Kohls Customer service after I filed the complaint suggesting that they will process the refund as store credit, however I am yet to receive the refund. Kohls response that they were missing details about the return is NOT trueKohls store Manager who processed the return asked the details and I clearly told her that the item was a gift Item and I couldn't find the gift receiptI even asked her that if needed, I can ask a receipt copy from the person who gifted the item for which she offered a return without a receipt as a store credit which I agreedThis was to be processed by KOhls corporate who ignored my return, without contacting me for any details And no customer service agents were available at customer service number either and they DO NOT return the call for the messages left after the promptI received a call ONLY AFTER I Filed the complaint and I thank Revdex.com for your attentionShould you need additional details, Feel free to reach me at ###-###-#### or via email: ***Thank You, - ***

We apologize for the disappointmentWe have credited $on October 2, 2017, to our customers VISA card ending in 0902, in compensation for the lost packagePlease allow an average of seven days for this credit to postWe have also emailed Blue Kohl's Cash to our customer, in the amount of
$40.00, which is valid for days

We apologize for the disappointment. As the item is damaged, please safety dispose of it. On February 14, we credited the item in the amount of $32.89, which will post to the Kohl's Charge card ending in in an average of seven daysBlue Kohl's Cash in the amount of $was
also issued, via email, with a redemption period of days

We apologize for the inconvenience our customer experienced with Order
As requested, we have applied an additional credit in the amount of
$to the Visa ending in tendered on the orderPlease advise our
customer to allow 7-business days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***