Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that the response does little to resolve my issue but am willing to close the issue with the Revdex.com and address it via a personal letter to the company's headquarters
Regards,
Melanie ***

We regret to hear the customer's merchandise arrived damagedAt this time we are happy to either schedule a UPS pick-up, or credit the customer for the merchandiseWe advise the customer to reply with their preferenceWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer eviewed appear belowSo whos fault is it I chamge my address whith my kohls charge ove changed my address in my profile online I not only changed but deleted the address so it could be used again yet it still some how showed back up and was used as my shipping address I feel as a customer I took all the steps I should have when moving and updated my info with kohls so this kind of thing wouldnt happen yet it happened twice how is that my error as you are saying.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We stand behind our previous responseThe customer would need to call Kohl's Fraud Department before we can release the funds

We regret the customer did not receive their anticipated merchandiseWe have processed a return for the missing item from Kohls.com order #on 02/16/We advise our customer to allow 10-business days to receive thisWe apologize for any inconvenience

We have processed a return for Kohls.com order #*** back to the customer's *** ending in *** on 11/27/as a courtesyWe advise our customer to allow 10-business days for the creditAdditionally, we advise the customer to update their shipping information on their shopping profile
before any future orders

We will be happy to research
our customer's concernPer the customer’s complaint, we need the order number
in which she reordered the items so we may review furtherWe did locate the
returns, but they trace back to the original orderA replacement order number
is needed in order to continue
to review her account

More information is needed in order for us to address our customer's concern accordinglyWe are unable to locate an order number for our customer. • Is the customer able to provide an order number, if possible?

We apologize for the disappointmentWe created a Yes2You (Y2Y) Reward profile, which is now tied to your Kohls.com shopping profileWe also added Y2Y Reward points to the account, which accumulates to a $reward, and will be issued, via email, on January For your reference, the Y2Y
Reward number is ***. For more information regarding the program, please visit; www.kohls.com/yes2you. Unfortunately, as Ebates is not affiliated with Kohl's, we respectfully decline reimbursement of any lost Ebates dollars

Our records show Kohls.com order #*** was canceled due to the use of a fraudulent gift cardThe customer has been informed the gift card is from a fraud purchase and can not be reissuedThe customer has been advised to contact the person who he purchased gift card from

Please inform the customer
that more information is needed to verify our customer’s claimsWe will be in
direct contact with the customer as soon as we receive adequate documentation which
supports our customer’s claims.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohls has made no attempt to resolve this matter, nor have they even offered an apology.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We deeply apologize for our customers
experienceApplicable coaching has been forwarded to the district office of
the Olentangy, OH Kohl's location for review and follow-upWe appreciate our
customer bringing this instance to our attention

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Regrettably the customer's desired merchandise is no longer availableWe have processed a return for the item due to the errorWe advised the customer to wait 10-days to receive this We apologize for any disappointment

We apologize for the disappointment; however, a Kohl's Merchandise Credit (KMC) was issued, via mail, for the missing item, on February Our records indicate that the same KMC was used to pay for merchandise at the Vestal, NY Kohl's storeAs such, we respectfully decline the desired settlement
request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
We did not get a refundForced to take the exchanged we were not given a choiceYou do not honor your own return policy [Hassle- Free Returns Your satisfaction is our priority] is a jokeIT has been nothing but a Hassle.As I can see we will not be getting a refund, you have just lost another customer.Thank You *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Yes, I received my orderBut the order was placed on December 13, Between that time and December 19, I spent a minimum of hours on the phone with several people that either discontented, transferred me, or stated problem resolved when it was notWas told order successfullly placed on 12/after spending hours on the phonehours later, received an email that order again cancelledCalled back 12/and spent another hours on phoneI asked to expedite shipping of luggage at their expense They would notpresents did not arrive in time , delivered 12/24, family members already left to visit othersI am not satisfied because no real apology, human contact, or monetary credit, offer to compensate for my time, extreme dissatisfaction with customer serviceDisappointing follow up for a long time customer
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I The method of payment was a Kohl's Gift Cards for $plus the debit card ending in charged for $I want the full amount returned it isn't fair to be shortchanged in the refundAny adjustments in price will be absorbed by Kohl's and not me. reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***

Our
records indicate the additional stool was shipped, via UPS, with a scheduled
delivery date of January For convenience, the tracking number for this
shipment is 1ZY67R76YWAdditionally, the credit for the other stool
posted, on December 18, to the VISA card ending in 6385, in the amount of
$68.25. Additionally, we updated the description of the item on Kohls.com
to avoid instances like this from happening againAs such, we consider this
matter resolved