Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointmentSince the Kohls.com order ending in was
not received we issued a refund for the full order in the amount of $1,179.78,
which will post to the Kohl's Charge card ending in in an average of seven
daysBlue Kohl's Cash in the amount of $was also
issued, via email, with
a redemption period of days

We apologize for the disappointmentWhile in most cases out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking processThis can be attributed to high order volume, damages, etcWhen items are
canceled before the order ships, the payment method is not chargedAny charge that appeared on the account when the order was placed is only an authorizationSince the order was canceled, the authorization will be removed within 3-business days from the date the order was canceledAs the item is out of stock, we are unable to fulfill and deliver the order; however, once the item is available for purchase, you are welcome to replace the order, but, we are unable to honor any price adjustments on previous salesAdditionally, we will coach on the negative experience you had during the callFinally, we are unable to assist on consumer credit concerns

Our records show we attempted to contact the customer via e-mail to verify their shipping and shopping account information for security purposesThe customer did not respond within the provided hour timeframe, resulting in the order being canceledWe are unable to comply with customer's request
for a gift card, or Kohl's Cash. If the customer would like to re-order the merchandise we will honor the original prices, and it is currently a Kohl's Cash earning periodThe customer should place the order, and reply with the new order number, and we will credit her accordingly We apologize fro any disappointment

In order to address our customer's concern, more information is needed:What item was sent in error to our customer?The customer should have been provided proof of the merchandise returned to the store, otherwise, they would need to go to the store and speak to a Manager

We
apologize for the continued disappointmentOn February 2, we processed a
credit, in compensation for the incorrect item being shipped, for the amount of
$15.78, which will post to the customers VISA card ending in in an average
of seven days

We will be more than to look into our customer's concernIs the gift card still in our customer's possesion?

We
have followed up with the store for corrective action purposes; however, we respectfully
decline the desired settlement request and consider this matter closedAs such,
please contact Kohls.com, via phone, at ###-###-#### and a representative
will assist in placing the order

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Once this is credited to my Kohls credit card this issue will be resolvedHowever, when contacting Kohls they tell us it takes business days for all transactions to take place, we have been told this for weeks.
Regards,
*** ***

We have researched our customer's concern and it appears we have processed a refund in the amount of $which was applied to the Visa ending in This was applied on November 02, We have confirmation that the tender used has accepted our refundThe customer would need to contact their bank to inquire about their return

Our records show a return for Kohls.com order #*** has been processed on 12/10/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountRegrettably, the product is no longer available and we are not able to send the desired merchandise
Additionally, due to the order being refunded, the customer is not eligible to receive Kohl's CashWe apologize for any disappointment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowOrder ending with is missing $in Kohls cashThis is $kohls cash back for every $we should have received for black fridayOrder ending with should have received about in creditAgain, matching Black Friday deal as this was part of our original black friday order ending with that Kohls declined at a later time
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The presentation of the items on website does not clearly indicate that item being purchased is "jacket only" The representation on the company's website is therefore misleading
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The person with whom I spoke and the person who took my order assured me that I could stack up to promos on my order I only had two - - 30% coupon; and - 15% coupon for being a veteran Kohl's sees fit to pick and choose regardless of what they tell the customer and that is the case in this Veteran's are not honored by Kohl's I will not purchase any further items from Kohl's regardless of whether it is online or in the store
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This entire complaint began because Kohl's would not honor the 20% discount they originally quotedA 20% discount was exactly what I should have received from the beginning. This last response from Kohl's states that they would offer 20% off a future order for meI would absolutely have accepted that, as that has more value than $However, I just contacted customer service to place an order and was told by the customer service representative (his name was David) that the 20% discount had been denied by the companyHe then placed me on a minute long hold (more wasted time) and offered me a 15% discount.Now, this complaint is about more than advertising and fraud by Kohl's; It is now about lying, cheating, and stealing from a customerIt is absolutely unacceptable for you to tell the Revdex.com that you will honor the 20% that should have been honored initially, and then lie to the customer and not offer this at allI cannot express my dissatisfaction enoughI have wasted so much time on this entire situationI only hope this somehow benefits other customers in the future as it is showing the true character of the companyI have shopped here for so many years and given Kohl's my money and business over so many other stores. It would be difficult to truly put my full disappointment into words
Regards,
*** ***

We apologize for our customer's disappointmentDue to the shipping error of the item, we have refunded the customer's Visa card ending in in the amount of $to make up for the difference that was lost in the original refundWe apologize for any inconvenience this has
caused

We thank our customer for contacting Kohl's
Department Stores about their cancelled orderI regret to learn that the items
were not available when the order was submitted onlineWe make every effort to
ensure that we have enough merchandise to meet the needs of our customers
However, on
occasion, an item may out-sell our expectations or we may not
receive the anticipated stock amounts from our vendorsIn addition, please be
advised that the selection of merchandise may vary by storeIn the case of our
recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials
were available while supplies lastOur products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availabilityThis information is stated on the back of our sales
flyersWe apologize for any inconvenience this may have causedWe apologize for the inconvenience and frustration this may have caused

We recognize the importance of providing great service at all timesWe make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visitOur customers are very important in our continued growth and
success, and our priority is customer satisfaction in all levels of serviceWe expect our associates to be knowledgeable, accessible and courteous at all timesWe regret that this was not the case and we are sorry our associates did not provide the service anticipated.Our records show a returns for Kohls.com order *** were processed on 12/01/15, as well as 12/03/15, back to the customer's VISA ending in ***We apologize for any inconvenience

We have processed a return for Kohls.com order #***The return was processed back to the original form of tenderPlease allow 7-days to see the creditIf the customer's account is closed with a zero balance, he is able to contact customer service at ###-###-#### to request a credit
balance refund check when the credit postsWe apologize for any inconvenience

We regret to hear of the customer's recent frustrations with Kohls.comAt this we advise the customer to reply with the Kohls.com order number for further research

Our rebate department has agreed to mail out our customer their rebate in
the amount of $Please advise our customer to allow 4-weeks to receive
the USPS