Moore-Built Construction & Restoration, Inc.

Please know that in accordance with the Kohls.com Terms and Conditions, all orders are subject to further review, which could lead to cancellationAs we are unable to verify the origin of the gift cards used on this order, they would need to contact our fraud department at ###-###-#### to
discuss in further detailAs such, we respectfully decline the desired settlement request, and consider this matter closed. To resolve Kohl's Charge account concerns, please contact Kohl's Customer Service, via phone, at ###-###-####

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, andare you kidding me?! The item was $plus tax! Are you subtracting for your inconvenience?! Abhorrent customer service!!!have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Customer worked directly with our Executive officesAt this time, we
consider this matter resolved

We have reviewed the customer's inquiryWe
were able to verify the customer was indeed promised a $creditWe have
credited the promised credit to the customer's account. We advise
our customer to allow 10-business days for the credit to appear on her Kohl’s
Charge accountWe
apologize for the inconvenience

We apologize for any confusion, but this coupons states ‘30%
Off When You Use Your Kohl’s Charge.’ While other coupons may allow for multiple
forms of tender, a Kohl’s Charge must be used as the tender for this particular
coupon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Putting aside the Kohl's cash issue, my original online order from 3/was in the amount of around $The $refund issued on 3/was because one item in my order was cancelled by Kohl's on that order as being out of stock (a package of socks)In the end, I was charged $My complaint was that I had entered my 15% off code at checkout and the Kohl's site processed the order WITHOUT that codeI contacted customer service on their website, told them that, and was told that the 15% off was credited back to my account, which is what I was later told wasn't done until 3/The amount of that refund should be $31.41.As for the additional $when I made an exchangeI told their customer service person in the Duluth, GA location what I was trying to doShe processed the return, never said a word about only giving me back $for the $shirt I paid for, and told me I needed to make my additional purchase up frontNot ONCE did they state they were deducting $Thanks
Regards,
*** ***

We recently responded to this concern on November 8,
by stating; we apologize for the disappointmentAs this
was a Buy Online Pickup in Store (BOPUS) purchase, we are unable to resend a
packaging
slip/receiptHowever, our customer is able to print one out himself
by accessing his Kohls.com "My Account", and clicking on
"purchase history." From there, he is able to access and print out
packaging slips/receipts from any of his Kohls.com orders. As such, we
stand behind our previous resolution and consider this matter closed

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records show a
return was processed for missing Kohls.com order number *** on 08/18/
We advise our customer to allow 10-business days for the creditWe
apologize for the inconvenience

We regret the customer was unable to process their anticipated returnAt this time we advise the customer provide a copy of the original receipt for further researchWe apologize for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Leave it to Kohls.com to insist on making even the complaint process more difficult for their customers I've had it with wasting my time with this company In addition to the fact that I did not receive the correct refund amount, just the other day I had a problem with an order I received recently and spent MINUTES on the phone with rep *** *** (employee id ***) who kept telling me he was having computer issues, his manager refused to provide assistance nor his name/employee number, and at the end of the day I had to hang up because I had run out of time and my problem was STILL NOT RESOLVED No wonder this company has some of the poorest customer service ratings in the industry These are prime example of why that is
Regards,
*** ***

We apologize for the inconvenience our customer experienced with
online Order A credit was applied to our customers Kohl's Charge
ending in *** in the amount of $and an additional credit of $
Please advise our customer to allow 3-business days

We
apologize for the disappointmentWe verified that the Kohls.com order ending
in was packaged incorrectlyAs such, on December 20, we processed a
return for this in the amount of $7.53, which will post to the Kohl's Charge
card ending in in an average of seven daysAdditionally,
Blue Kohl's Cash
in the amount of $was issued, via email, with a redemption period of
days

In
our stores we have certain parameters in place to determine whether or not
checks are approvedThere are several reasons as to why a check may not be
processed, including but not limited to: high dollar amount, lack of check
writing history, number of checks written in a day or two week
period, or insufficient IDAs we are unable to override the decline, please contact Certegy,
via phone, at ###-###-#### to find the specific reason why the check was
declined

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I've attached a receipt
Regards,
*** ***

We apologize for the disappointmentThe store experience you described is inconsistent with the level of outstanding customer service Kohl's strives to achieveAs this item is unfortunately out of stock, we will be mailing a $Kohl's gift card as an invitation to shop with us in the future, which will arrive, via mail, within 7-days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided that they follow through with the promised resolution My past experience with the customer service department of this company has been the same promise but with no follow through.
Regards,
*** ***

We apologize for the
disappointmentOn December 4, the damaged item was replaced, and delivered,
via UPS, on December A credit in the amount of $was processed to the
Master Card ending in 8229, in
compensation for adjusting the price to the amount
paid on the initial order, as well as for the 20% off previously offeredAlso,
on December 5, the damaged item was returned to the Commack, NY Kohl's store,
in the amount of $135.76, which will post to the above referenced payment
method in an average of seven days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This has been very difficult and painful processI would think the Kohl's would do anything to satisfy a "most valuable customer", especially one that is part of their "Yes You" rewards programeven if it meant providing store credit or Kohl's cash to supplement the requested refundThis is a very unethical practice to modify only certain prices to lower the overall priceThat essentially passes the higher cost of the shoes on to other lower priced itemsNow I am losing money because you care about nothing but the saleIf only you had sufficient systems to allow an overall discount then we would not be in this predicamentI am sad to say that you will not only be losing a customer, but also the respect of a former employee at the corporate HQ in Menomonee FallsIt is saddening to see that this is what the company has becomeI remember the days from not too long ago when the slogan was "Yes We Can!"I guess those days are no longer I will just take my business to other retailers.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I did call and ask to resend the items at the same price, but the request was not honoredAlthough, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***