Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience experienced in regards to Order Upon review of the customer's order, the rebate will only allow a quantity limit of items per householdTherefore, the customer would only qualify for $50.00, not $as stated by our customerThe customer is more
than welcome to submit the rebate for the slow cookers received and receive the rebate for those, if they wish to do soWe are more than happy to send our customer a $Gift Card to replace the Kohl's Cash earned for the original order, as well as for the inconvenienceAn additional credit was requested to be processed today in the amount of $to the Visa ending in Please advise the customer to allow 7-business for it to post their credit card account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11744413, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While this is generous, it does not fix the fact that these costumes are no longer in stock, my order that went back is the costumes my girls wanted, in addition to them not being in stock, I was refunded the price of the order but not the shipping which was a whole 10$ and I would need to pay the shipping againI cannot afford thisWeeks away from 10/4/is far too long for my kids to be able to experience HalloweenI am entirely disappointed with companyInstead of only sending me a partial refund they should have just sent the costumes to meI am still sticking with my original resolutionI would like the costumes I ordered to be able to be sent to my children, for what I paid, I am not paying shipping again as this was not my error and I would like them before Halloween
Regards,
Sarahlouise C***

We apologize for the inconvenience, but Kohl's Cash and Yes You Rewards would be deducted prior to any discounts being appliedIt does state this on each coupon

We apologize for the inconvenience our customer has experiencedAs of today, we processed a refund for the amount of $for the items not received. After review, we find the purchase and return will both reflect on the January billing statement; therefore no interest charges
are assessed on the amount of $

We have processed a credit for Kohls.com order #on 01/27/16, back to the customer's VISA ending in We advise our customer to allow 7-business days for the credit to appearWe apologize for the delay, and any inconvenience

We apologize for the disappointmentWe confirmed the order was inadvertently sent to a wrong addressAs such, on November 25, we credited the full order, in the amount of $251.55, which will post to the VISA card ending in in an average of seven daysOn November 26, our records indicate that
the order was replaced by herShe is welcome to track the status of the shipment on her Kohls.com shopping account

We regret to learn that the customer's experience with our company was less than favorableWe recognize the importance of providing great service at all timesWe appreciate the feedback, and will forward the information for internal reviewWe apologize for any disappointment. We are
unable to resolve the customer's concerns with the provided informationAt this time we advise the customer to reply with a detail account of how we may assist themDue to the complaint being filed through the Revdex.com, the reply will be relayed through the same channelIf the customer would like to speak with someone directly we advise the customer contact Kohls.com customer service directly at ###-###-####

We
apologize for the disappointment; however, our records indicate that the promo
code, TOYS20, was never applied to this orderOn December 12, as a courtesy,
we credited 20% off for the toys purchased in this order, in the amount of
$18.53, which will post in an average of seven days to the
VISA card ending in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this resolves my complaint, however, there are certain inaccuracies in the company's response that should be addressed For your reference, details of the offer I reviewed appear below
The company's response is not accurateWhile part of the order was sent (and received), part of the order was not received and in fact either lost in the mail (according to the FedEx representative)/returned to the sender company (according to FedEx's tracking sheet) without ever notifying meThe company's representation that the order was sent in full and received by me in full is not accurate or correctIt is true that the company provided a refund, which is appreciatedHowever, I cannot in good conscience "approve" the company's response when it is not entirely accurate.
Regards,
Jillian ***

Our records show the customer has been properly credited for all the returned merchandise from their Kohls.com orderDue to multiple tenders used, part of the return was processed back to the customer's MasterCard ending in ***, and the other to Kohl's Merchandise Credit cards that were sent via
USPSWe advise our customer to allow 7-business days to receive thisThe customer was contacted by the Executive Office on 11/07/15, in an effort to explain the matter, but the customer failed to respond the e-mailWe apologize for any confusion

On Tue, Jan 12, at 9:AM, *** *** *** wrote:Dear Mr***,Thank you for contacting me and helping me on this quest with Kohls. I guess they finally saw I wasn't giving up and did credit my card the money in question. I'm retired and have the time to take them on. I wonder how many times people let things like this go because they don't have the time to fight.The problem has been solved as of now and hopefully, permanently. It should not have taken them so long or to show both of us the disrespect they did in doing so.Thank you again.Sincerely,*** ***

We stand behind the previous resolution and consider this matter closed

We apologize for the customers frustrationWe have processed a credit to the VISA ending in for the amount of $She will see this post to her account in an average of seven days

Due to the nature of the customer's concern we advise the customer to reach out to our Corporate Refund Department directly for additional assistanceThey can be reached at ###-###-####We apologize for any inconvenience

Advised customer we are not adjusting price since it was not authorized by Kohls.com

We apologize for the disappointmentOur records indicate the full Kohls.com order ending in was delivered, via UPS and FedEx, on November However, as a courtesy, on January 9, we refunded the items that were not received in the amount of $151.23, which will post to the Kohl's Charge card
ending in in an average of seven daysAdditionally, a prorated amount of Blue Kohl's Cash was issued, via email, with a redemption period of days

We apologize for the frustration and inconvenience our customer experienced on her most recent Kohls.com orderAs a courtesy, we have processed a credit in the amount of $to be applied to our customer's American Express card ending in ***These were the items on Order with
Tracking # 1Z870665YW

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11929353, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I never said I returned it!!!! I NEVER GOT THE PRODUCTI RECIEVED SOMEONE ELSES AND RETURNED THAT AT THE STORE AND WAS FORCED TO PLCE A NEW VACUMM ORDER OVER THE PHONE WITH YOUJust give me my damn credit and cancel my accointI will never step foot into your store again. go review my original complaintYou are twisting my words and not giving me my refund I was promised almost two months ago
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kelsey S**

We
apologize for the disappointmentOn January 15, we verified two incorrect
items were inadvertently packaged in the Kohls.com order ending in As
such, we processed a refund for this in the amount of $22.52, which will post
to the Kohl's Charge card ending in in an average of seven
daysAs we do
not need the items back, please either donate or discard them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information Kohls provided is not accurate I have spoken to several persons that shared they had a similar issue This includes Kohls management at their local store I cannot comprehend why they would refuse to refund my money back after I shared with them that the 2nd and 3rd orders were duplicated and cancel them out Instead I had to take time off from work, track multiple shipments, go to fed ex to pick up items for fear that daily deliveries of items that were not wanted would be stolen from my residence, as no signature is required I then had to haul all those items on several trips to work on getting my money back I was contacted by corporate office once, that they would review my case and I never heard back from themI also sent a follow up email and recieved no replyThis is very poor customer service and I stand by my original complaint
Regards,
*** ***