Moore-Built Construction & Restoration, Inc.

We have processed a $rebate to be mailed out to the customer to the address provided on the claimPlease advise our customer to please allow 4-weeks to receive

Upon review of Order 5142912091, it appears we did apply a credit of $to the customer's Kohl's Charge ending in on June 03, We apologize for any inconvenience this may have caused our customer

Recently some Kohl's stores experienced POS offline issuesSeveral transactions at these store locations were charged multiple timesAt this time we can confirm pending charges have been removed, and Kohl's has reversed any duplicate chargesPlease note it may take financial institutions up
to seven days to reflect these creditsIf the customer received any overdraft fees due to the error, we advise the customer to respond with a copy of an official bank statement for reimbursementWe sincerely apologize for any disappointment and inconvenience

Our records
show a return was processed for Kohls.com order number # *** on 09/23/
We advise the customer to allow 7-business days to receive thisWe
apologize for any inconvenience

We
apologize for the delayOur records indicate that Kohl's Corporate Refund
issued a check, via mail, on February 2, for the amount of $However, as
this was not received we have reissued the checkAs such, please allow an
average of 7-business days for delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their previous response was unacceptableThis response is unacceptableThe dealings with this company are deplorable! Fix it! Bottom lineAnd do NOT inconvenience me as the paying customer to do so!!!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received a very generic apology letter from a supervisor at Kohls. I had been calling and asking for help from a supervisor since April 29th and couldn't get anywhere until they received your complaint. I do have documented proof of all my complaints and would be more than happy to upload and send if needed. If I go to the Kohls website, it still says you can change, edit or cancel an order within minutes which is where my problem started. I tried to fix a problem within minutes and was told be a very rude person it can't be done. I also have documentation, dated April 29th, that my refund would be reflected in my account within business day. I didn't receive it until May 13th. I think this company needs help and I would like my complaint to stand
Regards,
*** ***

In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be done with a receipt at any registerAn even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an
exchange
to be processedIf the items are not an exact even exchange, a return will be
processedWhen a receipt is not available a refund in the form of a Kohl's
Merchandise Credit will be issued for the items’ return valueWe advise the
customer to return the merchandise if they were not able to find the exact
merchandise for an even exchangeWe apologize for any inconvenience

We apologize for the delaySince the return was from a
purchase that was made in 2012, we are unable to issue a check. However,
on June 5, 2017, our records indicate a Kohl's Merchandise Credit (KMC) was
issued in the amount of $71.45, in compensation for the returnOn June 13,
2017,
you contacted Kohl's Corporate Refund and acknowledged the receipt of a
KMC, but disappointed that a check was not sent insteadAs we are unable to locate
purchases made outside of a month time frame, we are unable to determine the
original form of tender used. As such, we stand behind the previous decision and
respectfully decline any additional compensation

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As
this is a Buy Online Pickup in Store (BOPUS) item, our customer would need to
purchase this item online and choose the Kohl’s in Tyler as the pickup
location, to receive the advertised priceAs such, we consider this matter
closed

We
apologize for the disappointmentWe verified that a package in the Kohls.com
order ending in was lost in transitAs such, on December 29, we issued a
credit for the missing item in the amount of $27.63, which will post to the
VISA card ending in in an average of seven days

We apologize for the frustration our customer is experiencingPlease let our customer know that order#was returned on October 4, 2016, and the original tender was creditedPlease advise our customer it can take an average of business days to see the creditAdditionally, we have
removed her old address from her shopping profile so this problem does not happen againAs an invitation to shop with us again, please advise our customer we will be sending out a $gift card, as well as a couple 30% off coupons for her inconvenience

We apologize for the inconvenience our customer experienced with online Order We have processed a return for all items which were tracking number 1ZY64920YWThe customer will be receiving a refund in the amount of $and $which was applied for the damaged candleThis
will be applied to our customer's Kohl's Charge ending in Please advise our customer to allow 3-business days to reflect on their account

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
I HAVE ATTACHED THE PICTURES THEY REQUIRE. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We stand behind our previous response and consider this matter resolved

The Kohl’s’ Cash expiration
dates are clearly displayed on the front of the couponOnce the redemption
dates have passed, Kohls.com and our store registers will no
longer accept
Kohl's CashIn the past, stores may have made an exception to our policy to
honor expired coupons; however, going forward this will not be the case and our
policy will now be enforcedRegrettably, we are unable to accommodate your
request to honor the Kohl's CashWe apologize for any inconvenience,

Our customer was initially provided a return amount of $and also
emailed Kohl's Cash in the amount of $We are also going to mailing out a
$gift card to make up for the differencePlease advise our customer to
allow 7-business days to receive via USPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Kohls has been giving the verbal run-around for close to two monthsThe even sent me a NEW case number a few days ago telling me that the issue was closed due to their own internal investigation and that no refund would be issuedSee attachment
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Our records show Kohls.com order#*** was delivered on 12/19/We apologize for the delay