Moore-Built Construction & Restoration, Inc.

We contacted our customer directly and apologized for the inconvenienceWe will be sending him a couple of 30% off coupons in the mailWe also applied points to his Yes2You Rewards accountCustomer was pleased with resolutionAt this time, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy money is still in limbo for the first orderI had to place a second order just to get the item an have it shipped to the storeMy step mom had to drive miles just to pick it up since I was worried the online order would be cancelled againI do not have access to my money as Kohl’s still has it on hold for the first orderWhen I called to complain regarding this huge inconvenience to me no one cared and was rude.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As you said I will wait for the response from business
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company requested a upc and order numberI am attaching a picture of the upc and the order number is
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I already attached the receipt of my return shipping in the original email, which was sent at the end of December.
Regards,
*** ***

We are unable to comply with the customer's request for a credit, and we apologize for any additional disappointment

We apologize to our customer for the time she spent on the phone reordering her itemsPlease know that we processed a credit for our customer in the amount of $on 10/9, which will go back to her Kohl's Charge account ending in in an average of seven daysWe processed another order in
the amount of $for her replacement order and is scheduled to ship via UPS one day delivery ( 1Z3YA1901320000245)Please note that our customer received a goodwill credit in the amount of $24.23, for the difference in the return amount and what she re-ordered the item for

We apologize for the inconvenience our customer experienced on their most recent orderIn order to resolve our customer's concern, we will need some informationCan the customer confirm the store location where he spoke to a Manager as well as a name

We regret to learn that the advertised item was not available when the customer visited our storeWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on occasion, an item may out-sell our expectations or we may not receive the anticipated
stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyersAdditionally, we apologize the store was not emphatic to the customer's concernsWe apologize for any disappointment

We apologize for the
disappointmentCertain product categories and brand aren't eligible for
promotional discounts of couponsFor a detailed list on what products and
brands are excluded from percentage
off coupons, please visit the follow
website; https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusionsAs
such, we respectfully decline the desired settlement request

We
apologize for the frustration; however, for security purposes, we cannot change
the billing or shipping address once an order has been submittedFurthermore,
orders are unable to be canceled after minutes from when they are submitted
To avoid instances like this from happening again, we
have removed the old
address from the shopping profileAlso, on December 7, we credited the full
order, in the amount of $93.09, which will post in an average of seven days to
the VISA card ending in ***We respectfully decline any compensation on top
of this credit

[A default letter is provided here which indicates your acceptance
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The clerk and even the store manager were confused as to why the register showed a refund that was less than I paidI paid $for the skirt and expect to get the full $backThey handed me a $coupon to use at a future dateI did not use the cash coupon on this purchase - therefore the application was sneaking and unknown on the part of the purchaser (me). Kohl's promotes "no hassle" returns, though they are arguing return of approximately $to satisfy a customerWithout a refund, I plan to never shop there again because I don't know that I can expect a full refund on an item if I return itIf they are willing to lose a customer, that's up to themThey already have stored closing and a history of shopper complaints - maybe their policies are the reasons why
Regards,
*** ***

I'm not happy with your lack of resolution in this matter You didn't stock any of the advertised Roku's in that store for the Sale Out of all the coupons you offer daily (I'm always getting 30% off in the mail), you're not even trying to make up for you not stocking the item we wasted &1/hours in line for & another hour+ while we tried to locate it? Can't find what isn't there They could've posted a notice they were out, but that would be admitting the Advertised merchandise isn't stood behind I have a Kohl's credit card, & until now...have been a very active customer & have never complained even when things weren't rightSad that you're willing to lose my business over this; I really thought your company was better than this. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Once I get my check I will retract complaint
Regards,
*** ***

We are partnering with a vendor directly to confirm the customer's refund has been processedOnce we receive confirmation, we will be reaching out to our customer directly

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We previously responded to this incidentPlease reference complaint #***, which was also sent by you, to see resolutionAs such, we consider this matter resolved

Revdex.com:
Let the Revdex.com record show that Kohls has not made a reasonable attempt to resolve this complaint and lacks total and utter integrity It's difficult actions have led to the loss of a long time customer over its failure to honor a Kohls issued merchandise credit
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Joan ***

We apologize for the inconvenience our customer experienced with online Order We have processed a refund in the amount of $which will be applied to the Visa ending in Advise our customerto please allow 7-business days for it to post