Moore-Built Construction & Restoration, Inc.

To
investigate further, please attach a copy of the original purchase receipt
and/or the even exchange receipt

Our records indicate Kohls.com order #*** was delivered on 10/09/to the shipping address on the orderWe apologize fro the delay and lack of customer service

We regret to hear of the inconvenient and disheartening situation regarding the customer's engagement ringWe have forwarded this complaint directly to the Regional and District Managers for immediate follow up and resolutionWe sincerely apologize for any inconvenience

We apologize about the frustration our
customer experiencedWe have processed a gift card in the amount of $
that will be issued via mail in 7-business daysAdditionally, we have
processed a credit in the amount of $to our customers Kohl's Charge card
Please allow an average of
seven days for this credit to be visible

I am sorry but I honestly don't understand what exactly Kohl wants me to do at this point?Do I have to order something online, pay in full, and wait for Kohl to issue a credit back to my credit or debit card? That's quite more challenging than simply issue a gift card or simply a new kohl cash email since it was never redeemableHaving to use my debit or credit for a larger amount and then what I would use if I had the discount already in hands and then, wait for a refund it 's already by default an inconvenience and I have already been inconvenienced enoughI really don't understand Kohl's offer to resolve this.I went to many stores many times just to be told to call corporate and no one is even refunding me gas mileage for all the back and forth

An additional credit for Kohls.com order #*** was processed on 12/02/We advise our customer to allow 10-business days for the creditWe apologize for the error

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon review of our customer's concernWe will not be reissuing our customer's Kohl's Cash since we were able to locate the original of the Kohl's Cash redeemedIf the customer wishes to discuss further, they would need to contact ###-###-####

We
forwarded feedback to the Eden Prarie, MN store, where the item shipped from,
for corrective action purposesAs such, we consider this matter resolved

We apologize for the disappointmentWhile we make every attempt to fulfill every online order, there are instances that require us to cancel an order based on low inventory countsAs such, we canceled the order ending in *** in accordance with our Kohls.com Terms and ConditionsHowever, our
records indicate our customer placed another online order for a similar item, which went through successfullyAs a courtesy, on November 15, we credited the new order in the amount of $11.56, to reflect the price our customer would have originally paid on her first order, which will post in an average of seven days to the Kohl's Charge card ending in ***

We apologize for the inconvenience and frustration our customer experienced due to their Kohls.com orderA new order was replaced for our customerPer notes, more information needed to be verified at the time the order was replacedAt this time, we consider this matter closed

Upon
review of Kohls.com order number #*** we have processed a return for
the towel on 06/15/back to the original form of
tenderPlease allow 7-
days to receive the credit We apologize
for any inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I paid for the order with several Kohl's merchandise credits. Upon Kohl's cancelling the item in my order I have not received a refund back to any of the merchandise credits I used to pay for the order. I was charged $on card ending in x***, $on card ending in x*** and $on card ending in x***. The returned value has not been credited back to any of these merchandise credits. Upon calling Kohl's customer they stated I would be issued a new merchandise credit for the refund, but I have not received this. Thank you Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not right and is advertisingThe FTC needs made aware of this violation
Regards,
*** ***

Our
records indicate we received her complaint through a different channel and have
addressed her concerns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I actually was able to get someone on the phone today and was informed that my refund has been processed and that I should receive it in the mail within days, as long as I do receive it in days I am satisfied
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I paid $for the order which they have not never shippedWhy did I only receive $instead of full amount? I sent an email and asked for a explanation, nobody replied back to meI have attached their return email for your reviewIt is unlawful for what they did to customer.]
Regards,
*** **

Upon review of Order ***, we processed a refund for Order *** to the customer’s Visa card ending in Our records indicate a credit was processed on March 13, At this time, the customer would have to contact his bank or dispute the transaction with his bankWe apologize for
any inconvenience this may have caused our customer

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***