Moore-Built Construction & Restoration, Inc.

We apologize for the inconvenience the customer experienced with online Order ***We have applied a credit in the amount of $to the Kohl's Charge ending in ***Please advise our customer to allow 3-business days for this to appear on their credit account

An even exchange can be done with a receipt at any register
for the same item and same priceIf the same item is not available, then a
return must be done at our Customer Service deskIf you do not have a receipt
then a refund in the form of a Kohl's Merchandise Credit will be provided for
the item's return valueKohl’s return/exchange policy is posted in our Customer
Service areas, on the back of our sales receipts, and on our web-site at
Kohls.com for your convenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Michael ***

Our records show a return for Kohls.com order #was processed on 01/19/Part of the return was credited back to the customer's VISA ending in 1818, and the remaining part was sent as a Kohl's Merchandise Credit via USPSWe advise our customer to allow 10-business days to receive
thisWe apologize for any inconvenience

We apologize for the inconveniencePlease have our customer attach photos of the one received so we can partner with a buyer and have them update the web site with the correct merchandise information

We apologize for the delay in responseOur rebate department has agreed
to mail our customer their prepaid Visa cards in totalling $Please allow
4-weeks to receive via USPS

That's fineI'll get my kohl's cash worth plus more in other formsYou'll regret this decision in not helping the customer.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the inconvenience our customer has experienced due to our mailersWe have forwarded all of the information provided to our marketing departmentPlease advise our customer to allow 5-business days for this to take effect

We deeply apologize for the disappointmentOn February 1, we scheduled a pickup requestConsequently, UPS will be in contact with the customer, via email, regarding further instructionsOnce the return is picked up, a credit in the amount of $will be generated to the original form of
tender and will post in an average of seven days from the date of pickup

Our customer has reached to us via a different channelWe can confirm we
have reissued his gift cards as requestedAt this time, we consider this matter
closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The guitar was not altered, the description was a misrepresentation of what I receivedthis is a kids guitar, becausevit didn't sound right, I took it to a professional, who at that time, told me the neck was warped, not only is it just representation, but it was defecrptive as well, this is fraud , an inaccurate description of the purchase, disgusting reply on their part, wil, never shop there again, and I am pursuing their fraudulent actions , with other means as well
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] As I stated in the original complaint it was not one order that was late or did not arriveThere were severalThe three order numbers were *** which totaled after coupons (I paid $in Kohl's cash and the rest was charged on a Visa), *** which totaled after coupons, and order *** which totaled $after coupons and was charged to my VisaI have in the last couple of days received two letters from Kohl's and thus was notified of refunds for order *** This still leaves order *** not addressedAs stated above this order totaled and I paid $in Kohl's cash and the rest was charged to my VisaThis order was the most upsetting as it contained the majority of my son's gifts (all ***)This item should have arrived on the 19th of December (as listed as the last date for delivery); however, it did notNot only did it not arrive but the customer service about it was awful as stated in the original complaint, and yet again even with this complaint not all issues have been addressedThe communication has been very difficult and unclear, I have had to reask the same question numerous time before getting a response- if I get one at allI was never even notified of the refunds I recently received being processedHad I gotten an email about them or a response to my inquiries stating the refund was processed that would have been greatly appreciatedInstead I was just told to please be patient
Regards,
Jennifer *** ***

Our cus***er has reached out to us through a different channel and it appears their concern has been resolved on our endAt this time, we consider this matter closed

We apologize for the inconvenienceWe are
partnering with our vendor to resolve this for our customerAs of August 01,
2016, they informed us they will be reaching out to our customer to deliver
this item and set her items up for her as agreed on her initial orderWe are
awaiting a response
as to when this will be resolved by our vendor

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience this customer experienced in regards to her missing itemWe have processed a credit to her Kohl's Charge account ending in in the amount of $for SKU # If our customer still would like this item please have her reorder it, as it was lost
in transit

We have partnered with our vendor and they advised Kohl's they will be
contacting the customer to schedule a pick up for the defective itemWe did
advise the vendor of the condition of the item

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***

We
apologize for the delay; however, additional research was neededOn January 3, we were able to verify
the initial purchase transaction detailsAs such, we issued a check, on
January 5, in the amount of $Please allow an average of 7-days to
receive this, via standard
mail. For late fee inquiries, please
contact Kohl’s Customer Service, via phone, at ###-###-####

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Can you send the gift card via email to ensure I receive it? I am currently away from home on active duty military service
Regards,
*** ***