Moore-Built Construction & Restoration, Inc.

"line-height:115%Arial","sans-serif";background:white">Our
records indicate a return was processed for the order on 08/03/Regrettably
the product is not sold at Kohl’s but directly from the vendorWe are unable
to accommodate the customer’s request as the product does not include bed, bedding or a mattressWe are happy to extend 30% off the
customer’s next order for her frustrationsWe advise the customer to reply
with a new order number and we will credit the order accordingly

We apologize for the disappointmentOn March 2, Kohl's Executive Office replaced the order with the customer, via phone, for the stated $sale price with an additional $creditAdditionally, $in Kohl’s Cash will be received, via emailTo track the status of this order, please log
in to the Kohls.com shopping account and reference the order ending in ***

Revdex.com:i was using in yes you rewards and in kohl cash I compiled my order
to b less then my combined kohl cash and yesyou rewards online it would allow me to use my rewards so I called in explaining my issue and was told I should just be happy with the discount I was getting!! Thats fine fro kohl to be ok with that but I ordered solely based in the rewards I would get in return so yes I was saving money but if I would have been told using rewards would equal hassle and mistreatment I simply would have shopped else where and now I'm past the date of my kohl cash as it expired on the 5th so here I am begging to use what is already mine only to lose it because of rude people and advertisements!! so I would like to be refunded fro all my orders to make my kohs credit balance zero since I wouldn't have sent that had I know the kohl cash and yes u rewards ending up just being a bait and switch or I would like a gift card for my rewards and all the time and hassle I have had to deal with or I will simply close my account and never shop at ohs again I have bought 1000's at kohl the last year and a half but am treated as completely worthless I just want whats fair to be done fair thats it done promise it if your not actually going to keep the promisethanks I hope you make the choice to prove I'm a respected customer!!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:The business' resolution is completely unacceptable and insulting to its consumers.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review of the customer's complaint, since the customer is stating the items are being returned via FedEx, she would need to wait until the return is received to our fulfillment centerThe incorrect shipping address was not a Kohl's error She will have to wait until her return is
processed to receive credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, please note, Kohls did absolutely Nothing until I filed this complaint. It still took them just shy of two weeks to email me a simple return shipping slip for my return, of which I have returned. I will hope for an expedited refund for the merchandise and if not, I will be placing another complaint. Going forward, I will forgo shopping at Kohls
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have tried to return item to store #0377/ manager *** *** does not want to give me a refundI have a receipt for the item

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have processed a return for Kohls.com order #*** on 01/21/We advise our customer to allow 7-business days for the credit to appearAdditionally, we advise the customer to update the shipping address on their shopping profile before processing new orders in the future

We regret to learn the customer was unable to redeem their Kohl's Cash before it expiredOnce the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's CashIn the past, stores may have made an exception to our policy to honor expired coupons; however, going
forward this will not be the case and our policy will now be enforcedRegrettably, we are unable to accommodate the request to honor the Kohl's CashWe apologize for any inconvenience

We apologize for the inconvenience and frustration our customer has experienced due to Order On January 19, 2017, a credit was processed for our customer in the amount of $to the Visa ending in Please advise our customer to please allow 7-business days for it to reflect on their credit card statement

Our records show the customer redeemed the remaining Kohl's Cash on Kohls.com order #We consider this ***er resolved

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not receive a phone message from Kohl's, as they claim Today I called the number on the return receiptAs I write this, have been on hold for over minutes and still have not been connected to a live person I can't continually chase after them for this refund This is a ridiculous waste of time
Regards,
*** ***

We apologize for the inconvenienceWe are more than happy to research our customer's inquiry, but need more informationCan the customer confirm id they still have the gift card or Kohl's Merchandise Credit available?

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
A purchase was not made due to store trying to charge for each pair of panties in each set I was buyingNo other stores charges for each pair when you buy a bundle pack of socks or undies, Hanes for example does not charge for each pair in the pack, when pairs come in the pack, they charge price for the set/pack. I feel this is not right for Kohl's to do and that is why I submitted complaintAlso was very embarrassing standing in line and having to argue with cashier who waved the sets around like flags on a pole while I was asking about why I was being charged for each pair in the pack sets I have never seen any other store do this but Kohl's and not sure it was even proper to do
Regards,
*** ***

We have credited the remaining Kohl's Merchandise Credit balance to the customer's VISA ending in *** We advise our customer to allow 10-business days for the credit to appear

We
apologize for the disappointmentOur records indicate that the full order was
returned to the Erie, PA Kohl's store on December As such, $was
credited to the Kohl's Charge card ending in 0301, which will post in an
average of seven daysA new order would have to submitted by you;
however, we
are more than happy to price adjust the items back to the original sale pricePlease
respond back with the new order number, so we can adjust accordinglyAdditionally,
we respectfully decline the request to be compensated for one day shipping, as
standard shipping is the only delivery option available for these items

We
apologize for the inconvenienceWe verified the order was correctly packaged
and subsequently delivered, via UPS, on December If the item has been
tampered with or is missing, a police report would have to be filedAs such,
please attach a copy of the filed police report so we can
continue with our
investigation

We have reviewed our customer's concern and have confirmed the full order amount for Order was $This amount was charged to the MasterCard ending in If the amount is different on the customer order confirmation or credit card statement, we are requesting a copy to review further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I think it's sad to think Kohl's would blame a seasonal worker for a pre-printed price label with a upc code on it (not a price gun sticker) but I understand that it is the only option they have in this case and am glad they admitted an error. And I always have the option of returning the necklace and earring set. Kohl's is good about returns!
Regards,
*** ***