Moore-Built Construction & Restoration, Inc.

We apologize for the
difficulty she is having in contacting our Corporate Refunds Department,
however this is whom she would need to contact to have her issue addressed
They can be reached at ###-###-#### Monday through Friday 7am-7pm CST.
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Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records show the customer spoke with our Corporate Refund Department on 01/15/The customer was advised that a Kohl's Merchandise Credit was mailed on 01/18/16, and please allow 5-business days to receive this

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Can you provide the business with my updated mailing address to properly mail the refund check to: *** *** *** *** ** ***
Regards,
Jamie Fortson

We
apologize for the disappointmentWe verified the address on the Kohls.com
order ending in was missing part of the street nameAs such, the order was
undeliverableAccordingly, on December 28, we credited the full order in the
amount of $79.10, which will post in an average of seven
days to the Kohl's
Charge card ending in ***Additionally, Blue Kohl's Cash in the amount of
$was issued, via email, with a redemption period of daysTo avoid instances like this from happening again, we updated the address on the shopping profileFinally, we
respectfully decline the request for additional compensation and consider this
matter resolved

Upon review of our customer's concern, we have agreed to apply a $credit to our customers Kohl's Charge ending in Please advise our customer to allow 3-business days for it to post

We have applied a credit to our customer's Kohl's Charge in the amount of $Please advise our customer to please allow 3-business days for it to appear

Upon review of Order 3500346271, it appears we did apply a credit in the amount of $on April 13th, The original order amount was for $We did process an additional credit for $to the Kohl's Charge ending in to make up for the difference that was not applied when the item
was returned originallyPlease allow 5-business days for this to reflect on to their Kohl's Charge

In order to research our customer's concern, more information is needed
Please advise which store location was the jewelry taken to for it to be
sized

We regret the
customer's Kohls.com order arrived in the wrong colorRegrettably our
warehouse sent the customer the incorrect item, and we apologize for the error
In accordance with Kohl's standard practices, and our desire to keep our loyal
customers completely satisfied with their shopping
experiences, we would be
more than happy to facilitate a return and refund if the customer is not
completely satisfied with her purchase.
The customer may return the merchandise to her local store for a refund,
or because of the Kohl's error, we are more than happy to schedule a UPS
pick-upUnfortunately, the desired merchandise is no longer available for
the customer to repurchaseWe apologize for any inconvenience

As our customer was credited accordingly for the return, no additional compensation is warrantedAs such, we consider this matter closedFor late fee reversal requests, please have our customer contact Kohl's Charge Customer Service at 1-800-564-

We have already processed the anticipated refund back to the customer's Kohl's Charge accountWe advise the customer to check their My Kohl's Charge account online, or their next statement to verify the credit

We
apologize for the inconvenience our customer experienced upon receiving her
Kohls.com packageIn order for us to determine a discount for her item, we are
requesting the customer attach photos with her complaint so we may review
further

We are more than happy to research our customer's concernWe did attempt to contact to contact our customer directly to advise her how we are going to attempt to resolve her concern

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** kohls store credit number under the barcode:***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I just want no problems when I get to the store and need something to validate this refund- I also feel that I spent an additional to get new strings on this, before I was told it was warpedPlease send me something to guarantee when I get to the store, I ill have no problems as I frsee problems, thanks
Regards,
*** ***

We apologize for the disappointmentAs the address was inadvertently changed, on December 1, we credited $for the missing items, which will post to the Master Card ending in in an average of seven days

We apologize for the disappointmentTo avoid instances like this from happening again, we removed the old address from the shopping profileWe also issued a credit on December 13, in the amount of $197.73, in compensation for the two orders that were lost, which will post in an average of seven
days to the Kohl's Charge card ending in Lastly, we issued Blue Kohl's Cash, in the amount of $20.00, via email, which has a redemption period of days

We
apologize that the customer did not receive the mailed merchandise credit
ending in *** for the amount of $We have now cancelled the unreceived merchandise
credit, and we are reissuing and mailing a new one to our customer

We
apologize for the disappointmentFor convenience, we do recommend having at
least one saved payment method on fileHowever, Kohl’s Customer Service Representatives
are able to remove all saved payment methods, via phoneAs you are unable to
remove saved payment methods, via mobile phone,
we have taken the candid
feedback into consideration for possible implementation in the futureTo
avoid having a saved payment method on file, you are welcome to use "guest
checkout" when shopping on Kohls.com