Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Tina ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11786106, and find that this resolution is satisfactory to me.
Regards,
Anthony C***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the $gift card today and, in addition to the prior giftcard which was never fully funded, this makes me whole. It is astonishing to me that it took Kohls so long to resolve this matter.
Regards,
Roy ***

We apologize for the experienceA full refund for the customer's order will be issued to the customer's original method of tenderIf Kohl's Cash was redeemed in this order, the return credit may be refunded in the form of a Kohl's Merchandise Credit, which will be mailed to the customer

We are more than happy to research our customer's concernPlease have the customer provide an order number for further review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[They didn't answer anything, they gave me a number to callI have already spoken to themI want to know why they have to cancel orders and cannot call people back like every other business does? How is it that hard? It is a poor business tactic that leads to awful customer serviceAll they said was "all complaints are directed here"Well maybe it is time they were the ones to put forth the effort instead of the customer.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but they have not picked up the items that were sent to me in error as of yet
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do hope that some of the suggestions that I encouraged you to consider may change some of your policiesJust an FYI that the debit card number has been discontinuhopefully the bank can still link to my accountIf not, please forward a check to me to cover the problem. Thank-you for your timely response
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. A grumpy person dropped off the Kohl's cash yesterday in person
Regards,
*** ***

The customer has provided various accounts of why she does not have transaction detailsThe customer even advised the Executive Office she did not have the receipt information because the transactions were on her daughter's credit cardAt this time the customer is advised to provide receipt information or we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I do not have a copy of the order number any longer but if they go to my account that I had set up they have the original order that was submitted and here is one of the conversations I had with their rep.*** B.: Hi, my name is *** BOne moment while I review your question*** B.: I apologize for the inconvenience caused to youDo not to worry about it, I will check the status of this for you right away*** B.: May I have your order number please? *** ***: the store said that since I didn't pick it up right away that it would be put back in stock and they would put back the cashI don't have the number didn't print it up but I see the order in the account and now they want me to pay for it*** B.: I completely understand your concernCould you please help me with order number, I will check that for you? *** ***: I dont have the original order number*** B.: Do not worry, I will check thatMay I know the date of order? *** ***: 12/*** B.: Thank you for the information*** B.: For verification purpose, may I have your phone number which is on billing address? *** ***: *** *** *** *** B.: Perfect! Thank you for verifying your details*** B.: ***, I have checked your order status and I see that the order has not completedI would request you to complete the orderI will also assure you that your Kohl's cash is also not used on this order*** ***: I tried to put in the kohls cash and they said not valid they wont let me *** B.: May I have the Kohls cash number, I will check that for you? *** ***: *** B.: Thank you for the information*** B.: One moment please while I look into this for you*** ***: what is strange online it said order complete *** B.: Thank you for staying onlineI appreciate your time and patience*** B.: I truly understand your concernI have checked your coupon and I see validI would request you to place an order by calling our sales team at :###-###-####They will help you in placing the order without any issues along with the Kohl's cash*** B.: Please be rest assured on this*** ***: the item is no longer on sale will they honor the original invoice *** B.: Do not worry, I also will add a private note from my end and will explain everything about your issue, our concern team will look into this and will help you with the best possible options*** B.: Please call our team, whenever the product is back on stock*** ***: thank you it is really strange because it had told me order complete and I couldn't print the invoice at the time I will contact them and place the order again thank you so much *** B.: You're welcome! *** B.: Is there anything else I can assist you with today? *** ***: no thank you again for your help You have disconnectedI called the number provided the next day and she assured me that they were honoring the rewards amount and their error that it was not processed and now the item was not in stock but as soon as it arrived I would be contacted to pick upShe also stated that she made a notation on my account of the problem and error made.I have made at least inquiries and jumped a number of hoops that they tossed at me and my frustration is beyone belief from how they handle the treatment of their consumersWhen I went into the account I accidently lost the initial order then I realized the item was in stock at the store and could be picked upBut now they are not honoring their original agreeement

I had separate coupons and people shopping were kidsThThe manager would not let the kids use a coupon

We are unable to accommodate the customer's request for a Kohl's Gift Card as the $Kohl's Cash credit has already been applied to their Kohl's account ending in We advise the customer to log in to their My Kohl's Charge account or review their next statement to confirm the credit

We have reached out to the Store Manager in which the transaction took placeThe manager confirms she has attempted to get a hold of our customer on numerous occasions, but has yet to be successfulThe store has applied a $credit to the customer's Kohl's Charge ending in Please allow
3-business days for it to reflect

We apologize for the inconvenience the
customer experienced when attempting to place an order on Kohls.com We
did apply a $credit to the customer's Kohl's account ending in The
credit will post within 3-business days

We apologize for the disappointmentOn December 10, we processed a reorder for the four damaged items, in the amount of $0.00, which will be delivered to the address on the original order in an average of 3-business daysTracking information can be obtained using your Kohls.com Shopping Account,
and referencing order #***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It is unfortunate that this took nearly four months to get resolved, but I'm thankful that it now has, and this restores some faith in Kohl's, where I have always been a loyal shopper. Thank-you to Kohl's and the Revdex.com.
Regards,
*** ***

We apologize for the inconvenience our customer experienced when making a return at her local storeUnfortunately, the person who the prepaid Visa cards were issued to need to call in to have them reissuedWe are unable to override that on our end Our customer can contact ###-###-####

Our records show there is no record of any pending authorizationsAdditionally, Kohl's does not charge an over the limit feeWe apologize fro any inconvenience

We apologize for the inconvenience regarding our customer's most recent Kohls.com orderIt is not a fraudulent transactionOur customer authorized for Kohl's to submit an orderIt is a pending authorization, which will fall off within 5-business days