Microsoft

Complaint:
***I am rejecting this response because: I have spoke to xbox agents several times and they always have a excuseThen they sent me a email giving me a day xbox live credit but didn't include the code for itSo once again I contacted them and they refused to make good with the credit offer they sentMy console sopped working on December 10th, and I entered it to them and they sent a replacement to the wrong address when I got it days late because of address I hooked UT up and it didn't workSo once again I had to send it to them and they again and they being rude about itI've been paying for Xbox live for months wthout a working consoleThen they call me about the issue with console and credit for Xbox live and refuse to do anything about it and are rude to me.Sincerely,*** ***

Dear Mr*** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype invoice issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: it is now an OLD issue and it too you way too long to just try and sweep it under the rug.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: this is a poor excuse to have the Revdex.com close this complaint, nobody had contacted me still, I don't know who will contact me so that I may follow upPlease don't close this complaint until the business gives a contact number and name, this is the very reason why I'm complaining in the first place, nobody ever had gotten back to me and the clock keeps ticking and all the business does is ignore the fact that they sold me a defective laptop and don't want to reimburse me my money
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I have no desire to spend hours on the phone arguing with people who are rude, dismissive and don't speak English very wellThey did not fix my problem and whatever they did ruined my computerI just want my fee refundedI prefer this to handled by the RevDex.com.Sincerely,*** ***

I have been trying to recover my hotmail email account that I had for yearsI put in the wrong password on my phone and was locked outI do not have the telephone number associated with the account but I finally contacted the soldier who has that number (it was suspended for years when he was overseas) and he gave me the code to get my account backI was able to add another email to the hotmail to get the email backNow I get a message that my account has been temporarily suspended and the representative that contacted me states he cannot find my email addressI am unable to contact someone in Escalation Services to help meI feel like my account is being held hostageThe reason this account is so important to me is that it is the first email my husband and I had togetherHe passed away years ago very suddenly and I have been trying desperately to get my account back because of the emails and pictures that are in that email accountAny help will be appreciated. I would like to have my email account backI entered the code that they needed to verify the email account belongs to meI had to contact the soldier who just came back to the states and he was kind enough to give me the codeAny help is appreciatedI feel like I have lost my husband all over again

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issueAfter reviewing your account history and service request number, it appears you had a conversation with one of our customer service agents back in May regarding this issue
Our agent was correct in stating that by visiting the following site you will be able to purchase a Kinect adapter and that we will not be able to provide one at no cost, as the promotion involving free Kinect adapters for the Xbox One S ended in March 2017: (www.xbox.com/en-US/xbox-one/accessories/kinect/kinect-adapter) Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” (www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:The company (Microsoft) asked me to update my claim with a "service request number." At no point during my phone calls was such a number ever provided to me, so I have no such number that I can provide. All I can say is that I made several calls to their support center on Feb at 5:PM EST and 5:PM EST from ***
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your replacement. We apologize that the device you have received is not as it should beA case has been created for this issue under the service request number *** The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Office issueAfter reviewing your complaint, and service request number (SR***) one of our agents correctly mentioned that we were not selling Microsoft Office
from our store last year as we stopped supplying Office when Office came outIf you purchased Office from a legitimate third party retailer, you should have been given a product key at the time of purchaseIf you have a proof of purchase, one of our agents may be able to look up the product key for you and help you get Office activatedWe would like to suggest that you reach out to our support again at support.microsoft.com if you have a proof of purchase or require any other technical assistanceSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
The issue was never resolvedI received the last response from a help desk member under ticket # ***They told me there is nothing they can do and to let them know if they can be of more assistanceObviously, if they said they can't do anything for me, how can they be of more assistance?
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The solutions proposed were not really solutions. Your solution to the length of time of the battery will last was basically that you only said "up to" 11hours depending on usage. Even with minimal usage, we have only been getting HALF of that usage. The other solution proposed was that we BUY a better battery. Why would we do that? If we buy a better one, it will still perform "up to" whatever you advertise and it will still depend on usage. There is no assurance that our actual result would be any better than the current battery. What a scam!Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox repair. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requestedAs the agent explained, if it is determined that the console has been tampered with by our repair center, the decision is final and the repair center is no longer able to service your deviceFor this reason, we consider this matter closedWe apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedbackSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your compromised account issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because: ( Code of Conduct) does not apply to Kids playing M-rated games like call of duty screaming and cursingWomen dressing provacitivly on Mixer for viewersSocial clubs that gang up on you and report you These are just some examples.
Sincerely,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
I have checked our
records and can see that the current balance on the Skype account is $
We give refunds in accordance with our refund policy in Skype’s Terms of Use
You can get a refund if:
You haven’t used any Skype Credit purchased and you make a refund request within days of that purchase (EU only)
You have a subscription that you haven’t used and that hasn’t expiredLearn more about Skype Number subscriptions
You’re experiencing technical issues, which we determine to be Skype’s fault
We can determine that your account has been taken over by a third party and used fraudulently
We can determine that Skype has charged you in errorBe aware that you must contact us within days of such charge being processedWe cannot give you a refund for charges that are more than days old
The latest Auto-Recharge Order was made on August 05, and therefore is non-refundable
You can use the credit on the account or make a Skype Credit gift to someone in your contact list
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype