Microsoft

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Elena A*** and her team are contractors with VMC consulting
NOT Microsoft employeesThere is no phone number to call backAll my emails in Febto her and her staff were NOT replied except oneShe made offensive comments several times and denied twice for the device to be tested by MS headquarter staff not her team since the 2nd replacement is also defective. She always calls during the window I informed her not to callI had to hang up on my health insurance to take her call a week agoYou and the contractors are dishonest, twisting truth and deliberately rip consumers with defective unitMy warranty deadline is closing and you have not honor my rights. Elena A*** continued to talk down to me and currently it is with tier two teamI demand this case be escalated to staff at headquarter not the contractor escalation team

Initial Business Response /* (1000, 5, 2014/09/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountsWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office Professional licensing issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/30) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your PCAs stated previously, the Global Escalation Services team has thoroughly investigated this case, and we have offered all we can to resolve this issue, however all offers for resolution have been rejected
At this time, we are unable to provide further assistance and will no longer be responding to requests regarding this matterWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: The website asks what the problem is "Your PC won't start" and their solution to resolve the problem "Use a recovery drive to restore or recover your PC", but the site doesn't say how to do soSince "If you’ve previously created a USB recovery drive" is listed on the page, which I did, I'm assuming the company knows there is an issue with recovering Windows when creating a USB recovery driveIf Microsoft had provided a copy (retail or OEM) of Windows, I would have reinstalled the software without submitting a complaint to the Revdex.com.https://support.microsoft.com/en-us/help/12415/windows-10-recovery-op...⇄ /> Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: As I stated, the booklet that came with my controller, as well as the information provided by your retailer, Gamestop, this product comes with a year warranty. Also as stated, this is clearly a well known defect as there are videos, blogs, endless posts, and photos of the same defects I am reporting. Due to gross negligence from Microsoft, I am currently exploring options into a class action suit as I believe Microsoft is responsible for willfully distributing faulty merchandise.
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The issue is not resolved This response only reiterates the original complaintMicrosoft was able to charge my credit card after it was removed from their systemInstead of crediting me for the purchases that I was complaining about on April 11, 2015, they charged my card again Their response states that they couldn't refund my card because it was not on fileHow were they able to re-charge but not credit? When I complained via chat on May 5, with Dee, I was told that if I put my credit card information back in the system she would correct the errors They only credited me for ONE set of charges I have multiple charges that I have paid in the past because it was such a headache trying to get them to reimburse for unauthorized charges I have made a point not to leave my credit card in their system and my son doesn't have access to it nor does he know the numbers I am trying to figure out a way to attach the chat conversations and I would gladly supply you with my credit card statements so you can see how many charges that I have received in the past Charges that I paid for because I was not sure if my credit card info was removedThe reason I am so enraged is because I KNOW I removed the card information myself because I was tired of having charges that my son said he had not made or that it was "free" I know Microsoft is huge and they don't care about me or my issue but it's the principle at this pointI will go out of my way to tell others how I was treated and how much money their company took me for*** ***

Complaint: ***
I am rejecting this response because I can not make a claim thru your support line because I do not have an account with microsoftYour support.Microsoft needs an accountI do not have have one to make the claim to get the claim #but I will try once moreYou guys are crooksWhy don't You take more time in creating a actual support line where people can just call inCAUSE THIS IS A FREAKIN JOKEIt's already been over month since you stole money outta my accountAll I want is the money backHow hard is this
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I am not currently working with the Microsoft escalation department I will accept Microsoft's resolution when my account is converted back to English instead of Italian.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe money was refunded to my account. Sincerely, *** ***

Complaint: ***I am rejecting this response because:I've contacted both ***, and my bank and they are both saying they have no records of a refund from microsoftThis complaint is not closed something on your end has an error someone has doneUntil I get what I deserve this will never be closed.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/12/03) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedThe currency that was on your account was added after the conversion process took placeThe points that were converted into local currency do have an expiration date in However, the currency that became expired was added after that conversionYou can always look at your account billing information through our website account.live.comWe consider this matter closedSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAt this time, we have offered all possible options for resolution and apologize that we are unable to fulfill further requests for this matter. Microsoft considers this case closed
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation