Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues repairing your device. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Elite Controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Windows upgrade. We appreciate the ***e you have taken to provide your honest feedback regarding the Windows upgradeYour comments have been recorded and we appreciate your continued support of Microsoft products and services.
For any future issues, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Stephanie, from global Escalation Services helped me resolve this issue.Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issueAfter reviewing your complaint and service request number (SR: ***), it appears one of our tier post-sales specialist agents has been assisting youIn her most recent note (9/8) she states that the manager from the Microsoft Store at Westfield Valley Fair in Santa Clara, CA will be reaching out to you to follow up on this issueIf you have not yet heard from the manager, please contact the Westfield Valley Fair Microsoft Store and mention your service request number and the Microsoft agent you have been speaking withThe manager will outline your Surface Pro service optionsSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft failed to support their product.Sincerely,*** ** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band replacement order. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***I am rejecting this response because:
The Case Number provided by the MS tech is ***After leaving my computer at the Willow Brook store in Wayne NJ, it was determined that Windows cannot operate on my Dell LaptopTechs restored it back to Windows In doing so, several software and programs were removed including my virus protectionI had to go back to my local company, Telstar Computers and have them reinstall the lost virus softwareThis cost me $for a new virus software license any my timeI can provide receipts for this upon requestI also spent my own gas and time driving to a store (two 2-way trips for a total of miles)In total, I was without the use of my computer for nearly a month and half due to MS automatic scheduled upgrades from Windows to Windows This virtually rendered my computer uselessI had to spend hours of my own personal time to try and get in touch with MS supportMS support is very difficult to get in touch with and literally takes over an hour at times to reach a person, just to get transferred around and then the call gets disconnected
I would like to be reimbursed for the expense of the virus software and for the miles I spent driving to bring this computer into MS store for repairs ($for virus software and $for driving miles - please note IRS current business expense for reimbursement for mileage is $/ mile)Additionally I would like to be compensated due to loss of use of my machine for 1-1/months due to MS unjustified and unauthorized upgrade which damaged my computerThis is a terrible thing Microsoft has done and I am a victimI still have many more hours of re-downloading software and getting my computer back to the state it was in prior to Microsoft destroying it
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with an Xbox game promotionWe were able to validate your account and locate a service request with the information provided in your claim, and we see that you have been in
contact with Microsoft Support regarding this issue. As the agent explained, this promotion is no longer offered which is why you are seeing the full price charged at checkout. At this time, your best option is to purchase the game at standard price, or wait for another promotion in the futureWe apologize that we are unable to offer your desired resolution and appreciate your continued support of Microsoft productsMicrosoft considers this case closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: the time frame has been two years now and still no resolution. The company does not intend to settle the complaint by refunding my paid funds of $149.00. Just bad business practice of prolonging settlement. In other words, Microsoft take no responsibility for its defrauding customers using its incompetent employees providing poor customer service
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your e-mail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:
Even though I was on a renewing subscription, microsoft continued to charge me for xbox live after the initial year, even though my play time had expired and microsoft was unable to charge the credit card which was associated with my account because it had expiredWhat is the limit to these charges? it could have gone on for years and I would not have knownI assumed I would stop being charged if my credit card was not active, not continue to wrack up a bill for a service I was not using
When I paid for another year, microsoft charged me for weeks after my credit card had expired when I was not using the serviceThis is unacceptableAn acceptable resolution is to credit me for the full year that I paid for or refund the entire transaction
I have been an avid mirosoft fan, purchasing a surface on launch day, a microsoft phone, and holding stock with the companyThis experience has led me to rethink my relationship with microsoft.
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding malware issues. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:I am very disappointed in the overall performance in your products and I am even more disappointed with Microsoft not fixing a problem with their product because it shows that they do not care about their products and is not willing to fix common issues with your productsThis just looks bad for Microsoft due to the fact that they don't believe in the functionality of their products and is not willing to fix the problemI am still looking for a new tablet in order to complete the typed portion of my summer assignment before August 15thIf I do not recieve a new tablet, I will cease patronizing you and I will switch over to Dell
Sincerely,
*** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to the following information from the Microsoft Store Terms of use, Microsoft will not be taking further action on this claim:
23. ERRORS ON SITE
We work hard to publish information accurately, update the Website regularly and correct errors when discoveredHowever, any of the content on our Website may be incorrect or out of date at any given timeWe reserve the right to make changes to the Website at any time, including to product prices, specifications, offers and availability
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with harassing calls. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
They did not resolve anything yet, just had me email them a copy of my receipt from groupon and have yet to respond.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I have contacted Microsoft Support on numerous occasions and have been very unsuccessful in getting the help or resolution to this ongoing issue.I have even gone as far as going into the forums on xbox.com to ask for help from support on the site with this issue and stay nothing.I would greatly appreciate this matter be looked into further and hopefully resolved in a satisfactory and successful manner
Thank you,
*** ***