Microsoft

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a
Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/04) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/14) */
Hello,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will
gladly assist you further
You are always able to get support on Skype.comupgrading to a newer version in Skype client doesn't affect your ability to contact Skype support via Skype.com website
In order to get support for the operating system you are using, please follow this FAQ: https://support.skype.com/en/faq/FAXXXXX
From time to time, we do retire older versions of Skype to focus our efforts on improving the most recent versions of Skype
We want everyone to experience the best Skype has to offer - from enhanced quality to better reliability to improved security - and the newest version of Skype is the way to do thatSo everyone can benefit from the latest improvements, from time to time we retire older versions of Skype across all platforms, including mobile devicesIt's easy to update Skype; once you do, you'll have access to the latest features our team has worked hard to deliver
When we retire older versions of Skype, if you are still on an older version, you would be signed out of Skype automatically and won't be able to sign in again until you upgrade to a new versionSimply follow the steps below to download, install, and sign in to the latest version, and you'll be back in Skype in no time
In order to get support for the operating system you are using, please follow this FAQ: https://support.skype.com/en/faq/FAXXXXX
I hope the response has been helpful
We apologise for any possible inconveninces caused by this
I appreciate your pateince and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 12, 2014/09/05) */
I was out for a week and couldn't answer in time
But I'm absolutely unsatisfied with reply and now I lost ALL my contacts with family members, I can't login into Skype and I'm going to seek big money compencation
Final Consumer Response /* (4200, 16, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello
This paragraph doesn't specified damage that your action can cause to end user as me
You should send a notice before upgrade to let me make a free decision if I like to continue or terminate my relation with SkypeBut you didn't aware your end users of any changes that you plan to make - you just remotely disable my login to Skype prior I could made any decision
Therefore you were remotely intruded into my private property - my house where computer located and into my private machine
After you remotely disable my access to Skype I couldn't do anything and I lost my chat history with my family members for over yearsThat is a total disaster for me and my family
Now I can't do anything, I can't upgrade, I can't access to save chat history, I lost direct connections with two my sons who live in other country and it's all because you forced your changes without any prior notice
I would like Microsoft to fix my access to the Skype so I can save my conversions history and make unforced free decision upgrade or terminate my relations with Skype
Also I'm seek compensation for emotional distress
Final Business Response /* (4000, 19, 2014/10/09) */
Hello,
Thank you for your reply
All Skype users have received an notification email prior to the upgradeEmail notifications were sent to the emails registered on the Skype account
Please kindly check your email and junk folder and also make sure that the email address provided on your Skype account is up to date
Its up to the user to make sure that the information provided on the Skype account is up to date
Again, we apologise for any possible inconveniences caused by this
We appreciate your understanding
Kind regards,
***
Customer Relations Office
Skype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your connectivity issueFrom the Microsoft Services Agreement:
“bWe strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and
Microsoft is not liable for any disruption or loss you may suffer as a resultIn the event of an outage, you may not be able to retrieve Your Content or Data that you’ve storedWe recommend that you regularly backup Your Content that you store on the Services or store using Third-Party Apps and Services.” (https://www.microsoft.com/en-us/servicesagreement/)
Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your devices. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:the games are Microsoft product that are sold by third party's The repair and continuance game play falls on Microsoft shoulders but still they are unwilling to resolve this issue .Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed. We apologize that we do not offer installation
disks for computers purchased that have Windows preinstalledHowever, your comments have been recorded regarding this issue and will be forwarded to the appropriate departmentSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox One update. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***
I am rejecting this response because:My Skype username is ***.*** and I am spekaing about order # ***I want VAT invoice for my business and I am not required to pay VAT tax Beside this I would like to warn you that failure to issue VAT invoice is considered tax farud in the most of member states of EU
Sincerely,
*** ***

This is a response to complaint *** which was closed before I had an opportunity to respond (I was not accessing my email for a week)The company responded to my complaint saying there was no account under my email but the email they used was the one I contacted the Revdex.com with - ***@hotmail.com - which is not the email that the account is attached toThe account is attached to ***@hotmail.com and the username is *** and I am definitely still getting them and they are definitely from Xbox rewards and I don't want to get them anymore
Take my email address off the account as I did not give anyone permission to use it and I don't want their account statements

Revdex.com: I have finally received my refund After months of frustration and numerous responses through the Revdex.com I think Microsoft needs to reevaluate the customer service system This issue should not have taken this long to resolve.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your replacement orderWith the information you provided, we were able to locate your service request and see that it is still open and waiting for approval from one of our
teams within Global Escalation ServicesThe Escalations team is aware that your case requires action and will be taken care of as soon as possibleWe appreciate your patience with this matter
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.All Skype subscriptions
are recurring by default but can be cancelled at any timeThis is stated in Skype Terms of Use and also during the purchase flowPlease go to the FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881Please kindly let me know Skype account name you have experienced issues with, the Order numbers that you wish to have refunded and the subscription nameI will gladly look into this.You can get in touch with Skype Customer Service when you follow the instructions provided on our support page here: https://support.skype.com/en/faq/FA1170Please visit Skype Support page for any assistance you need: https://support.skype.com/en/I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: ***I am rejecting this response because: The company was unwilling to remove my email address from the account of the person using it as their alternate billing email addressThis leaves both Microsoft and me at risk of future financial fraud by that account holderSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account suspension. We have reviewed this matter and verified that your son’s account was in violation of our Terms of Use and subsequently suspended. Please understand
that the Enforcement links below are the only avenue to receive more information regarding your son’s account suspensionYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your son’s suspension, please visit: http://enforcement.xbox.com/ You can visit the following link to submit a case review: (https://enforcement.xbox.com***) Please refer to the snipped quote below from enforcement.xbox.com: “Every enforcement issued by XBLPET is rooted in the Microsoft Services Agreement and Code of Conduct, but it’s not practical to list every possible scenarioIf you’re ever concerned that an activity may not be permitted on Xbox Live, please review the high-level rules (don’t cheat or tamper, don’t engage in fraud or unauthorized transactions, don’t harm or harass, etc.) and consider the values that they represent.” (https://enforcement.xbox.com/***) No refunds or credits will be offered for the time your account is suspendedMicrosoft now considers this matter closed and will no longer be responding to any further requests concerning your son’s account suspensionSincerely,Microsoft Corporation

Hello, My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.I have issued a refundfor the
last recurring order and the payment agreement has been cancelledThefunds will be returned to your credit card account and there will be no furthercharges.Please note that all Skype subscriptionsare recurring by default but you can cancel a subscription at any timeTherules are the same also for the free trial and stated in the termsYour firstmonth is completely free, and unless you cancel your subscription within 27days from the start of your free trial, your subscription will automaticallycontinue and the current rate will be automatically charged to your credit cardat the end of your free trial and every subsequent subscription term.You can find information aboutsubscriptions on the Skype support page: https://support.skype.com/en/faq/FA10414Skype doesn’t offer any phone support,however there are different ways to get support for Skype and get in touch withSkype Customer Service.Please read detailed instructions how tocontact Skype Customer Support and get in touch with support here: https://support.skype.com/en/faq/FA1170I hope this response hasbeen helpful.Again, we apologize forany possible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue redeeming your codeWe have reviewed your situation and understand your frustrations, however we are unable to fulfill your request at this timeAs the agent you spoke with explained, used gift codes cannot be replacedWe understand this is not the answer you were hoping for, but we are bound by Microsoft policy regarding this matter
We sincerely apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to the following portion of the Microsoft Services Agreement, Microsoft will not take any further action on this claim:
“gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic.”
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issueThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation