Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a recent purchaseWith the information provided in your claim we were able to locate your account and a service request for this matterAs the agent you were in contact
with explained, one of the two free games is mandatory and the other is the customer's choice, which is why it would not allow you to select two toward the promotional price
We apologize that we are unable to provide your desired resolution, and consider this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your license. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I contacted a mic soft supervisor and provided her with all the informationAnd they have failed to contact me back to resolve the issue with the band I purchased with a warranty And the warranty is still in affectSome customer serviceThank You.Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:I am very disappointed in the way this has been handled by the Microsoft company, as a customer who paid close to for a tablet that I was unable to use for even a year (because it has a defective charging port) I find this to be a great unfortunate situation, especially when my tablet is still under manufacturers warranty! One would think a huge corporation such as Microsoft would stand behind their productsYour customer service depttold me that my pictures are unable to be retrieved if the tablet can not be charged, so I am going to loose all of my vacation photos, as well as a very expensive tabletEnough said, I can promise you I will tell everyone I know about the extremely poor experience I had and continue to have with microsoft! Guess I should have bought an ipad, at least they stand behind their productsThank you for your time. Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. According to our records, a replacement Hard Drive was sent to you on January 20th, Due to this, Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because I would like the account cancelled I am unable to change the password due to a flawed account recovery process Please cancel the account immediately, as it has obviously been compromised and is being used fraudulently. Sincerely,*** ***

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox exchange. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***
I am rejecting this response because: I fully realize that the terrible elite controller isonly warrantied for months, I would like an option to fix said device, I will even pay to have it fixedInstead you offer nothing for an expensive, poorly made "Pro level device" am I supposed to buy a new one every months?! That's over $a yearRidiculous if that's the thought behind all this
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office subscription. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support to open a service request about this issue, visit support.microsoft.com or call 800-642-
Additionally, please know that authorized Microsoft agents will NOT reach out to any of our customers UNLESS the customer has reached out to us about an issue first. This is a strict Microsoft policy in order to protect our customers and is important to remember when talking to potentially unauthorized callers. We appreciate your continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: *** I am rejecting this response because: I want a refundI was charged for two xbox live subscriptions for the same gamertag/accountAnd I was charged for a game that I did not buyThe xbox live account's email address is ***@outlook.com.Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your accounts with Microsoft. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface issueAfter reviewing your account history and service request number (***) it appears you have already been in contact with our GES Tier Surface teamIt also
appears that you have exchanged your Surface Pro at one of our Microsoft Stores on 9/If you have any further questions at all during this resolution process, please respond to *** email (sent 9/2) and he will get back to you promptlySincerely,Microsoft Corporation

Dear ***,
Thank you for responding regarding your complaint. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. Again, we would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comOur records indicate that you have had both the Xbox One and the Surface Pro repaired or replaced through our service centerIf you continue to experience issues with the devices, please contact support
through***At this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue streaming your games on Xbox Live. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: This isn't a sufficient response whatsoeverI want my money back for all the games I bought that I won't ever get to play again or sell, becuase of the suspension of my accountMicrosoft is anything but reasonable, and has zero integrityYou bully your own consumers out of your productsSounds to me like Microsoft is breaking their own Terms of UseSuch hipocrites. Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation