Microsoft

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issueAfter reviewing your service request number it appears our GES agent was able to resolve your issueIf you have any additional questions please respond to their most recent email, sent 7/26, with your service request number [redacted] and they will be happy to helpSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I already advised to reach out state attorney for this issue. So I don't want to take further action on this BBB . Sincerely, [redacted]

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your repair issueThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have been contacted by Microsoft and resolution is currently in processOnce everything is completed, complaint will be closed-out and response will be accepted Sincerely, [redacted]

Dear [redacted] , Thank you for responding regarding concerns with the Windows upgrade We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support for this issue, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Dear [redacted] , We apologize that we are unable to locate your service request regarding this matter with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further action Additionally, please provide further detail regarding your concerns or issues with your Microsoft product or service so we can further investigateIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I don't understand what service request number they are requesting or where to get it. Sincerely, [redacted] ***

My son only has 1 account. There are not any other accounts. The one account he has a mastercard was being used. My visa card was being used for someone elses account. I would like this refunded to me. If this cant be done I would like the account name and information so I can take legal action to get these funds back. Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have already tried contacting Support as you suggesting, in fact over times The first times they refused to help saying they could not confirm who I wasThey called me " [redacted] " and said my Id could not be confirmedThe 7th time I was told to find and send my order confirmation but THAT is the problemI have no order because I DID NOT ORDER ANYTHINGI have attached an image showing the withdrawal from my bank account Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/11) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an unauthorized chargeWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never contacted by Microsoft, and was charged again Final Business Response / [redacted] (4000, 11, 2014/07/22) */ Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe would like to assist in investigating your claim, however without a valid Service Request Number we are unable to take further actionIf you have not yet contacted support, you can reach Xbox support at X-XXX-XMY-XBOX (XXX-XXX-XXXX) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Please be aware that as of Monday June 13, 2016, THE PROBLEM HAS BEEN DEALT WITH BY MICROSOFTThe young man Rahul called me and he fixed the probem, so far I am very pleased with the outcomeOnly time will tell if it happens again but he took it out completely from what I understand Problem resolved thank you Microsoft, its almost a year since I spoke to their tech in the US who did nothing but delete the X Revdex.com, I really do appreciate you hanging in there this long with me, YOU ARE A GREAT BOON TO PEOPLE WHO CANNOT RESOLVE ISSUES WITH THE COMPANYThank you again, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype phone issueUnfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating we will not be able to refund the price for your Skype phonesMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part g and support.skype.com: “We reserve the right to issue refunds or credits at our sole discretion.” “Note: Skype phones, and adapters may still be available to purchase through third party retailers, but are no longer supported” (https://www.microsoft.com/en-us/servicesagreement) (https://support.skype.com/en/faq/FA34763/which-skype-enabled-devices-or-platfor...⇄ Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/ We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am once again rejecting the companies response because they have offered no resolution. The email address on file is not relevent as they can and should be able to easily reach me by phone at [redacted] or search for the account by my name listed in the complaint. Instead they chose to do nothing but direct me to an 800 number where I must wait to speak to an operator for an extended period of time upwards of an hour and often no one picks up or the call is disconnected. Microsoft will resolve my complaint or I will let the complaint stand and contact my bank to reverse all charges. Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account currency We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a code for Quantum Break We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your deliveryWith the information you provided in your claim, we were able to locate your account and service request and see that you have been in contact with an agent regarding this matterOur records indicate you have been provided with a $gift card as compensation, and directed toward the FedEx online claims, as this may be the only way to track the lost package Beyond this, we are unable to provide further assistance as the claim should be filed with FedExWe apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with Bing. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have... provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation