Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

I was given a total of service numbers the first one is [redacted] They said that the information was updated and gave me a new number the new number is [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

there have been no calls to my skype number and when purchasing a skype subscription it statest the the subscription allows for calls from your skype number with this subscription so this is very misleading so skype lied and is lying at any rate I want my money backComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, I believe as a consumer that for the inconvenience of time passed since claim was filed that the business should reimburse me for inconvenience[redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding your issue with Xbox Live. After reviewing your account history and previous conversations with our agents, we would encourage you to reach out to your bank to pursue a refund. Since you... entered in your credit card information to pay for an account, this means you had access to the account you were paying for. Therefore this is a case of user error rather than fraud. For these reasons we considers this case closed. Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: they just continue sending the same response without ever attempting to resolve the issueWhy does the Revdex.com accept this behavior? It only serves to undermine your credibility Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I had spoken with someone from XBOX / Microsoft on Saturday 9/regarding this situation XBOX / Microsoft either hung up on me or there was a disconnect They have / had not attempted to contact me back This is horrible customer service And I am very dissatisfied considering all of the time I have invested into this situation Sincerely, [redacted] ***

Dear ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding your hardware issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding this issue. The agent working on your case has received your reply to his e-mail regarding archiving the case, and has kept it open. A reply was sent today (08/09) requesting a confirmed callback number and time. Please continue working with him directly to reach a resolution. Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Flight Simulator activation The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I do not have service request, nor have I saved the emails from years ago I got nothing but the run around from them when following their procedures for asking for a refund I have attached a file showing the product that I was charged for I had a code to get the digital copy free since I already had a paid subscription I removed my card from my account so that they would not keep charging me for something that was already paid for Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Although (finally) you do show that you have actually read my complaint, you have made no effort to respond to it other than to say, "Sorry" Obvisously, I'm underwhelmed by Microsoft's proactive customer service culture It's not anymore.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been emailed to you when you called our supportSincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding an issue with your Band. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have... provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am disabled and have few if no resources at my disposal to challenge this disputeThe legal route will take months to resolve the issueMeanwhile, Microsoft continues to block my legitimately acquired internet protection softwareSince my last post, I am left with only the firewall that hasn't been blockedUpdates are pending that will disable it alsoI haven't rebooted my computer in days to avoid further disruptionThey will eventually force a reboot and I will restore my computer to an earlier restore point to regain some controlThis cat & mouse game has gone on for over monthsI need immediate relief, not delayed or canceled possible actionsI need any pressure available to be applied against MicrosoftThey are a huge corporation with vast resourcesI am just a little ant compared to themThey are in violation of federal anti trust lawsPlease notify them of thisThe Justice Department is ignoring this issueThe rich & greedy are immune to prosecution apparentlySincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account currency With the information you provided, we were able to locate your account as well as a service request for this issueOur records indicate you were in contact with one of our agents, who explained that these are promotional points, which we are unable to convert to permanent currency These were deposited on 7/1/15, and expire one year later, on 7/1/ We apologize that we are unable to offer an alternative solution or take the action you have requestedAt this time, Microsoft considers this case closedWe appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely,Microsoft Corporation

Skype solved my problem, this complaint can be solved

Dear [redacted] , Thank you for responding regarding this issueWe apologize that we are still unable to verify your account or locate your service request with the information provided in your claim If you are unable to provide a service request number, please provide more detail on the issue you are experiencing with your Xbox gift card and we will be happy to further investigateSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely, Microsoft Corporation