Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe sincerely apologize for the delay in contact by the Global Escalation Services teamWe have reached out to them, and someone will be in contact with you shortlyWe appreciate your patience with this matter Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBetween the closing of the complaint and the business responding, the business contacted me directly and agreed to replace the unit that was damaged during serviceSincerely, [redacted] ***

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:While you may have some legal clauses that allow you get away with such practices - dropping services I was related upon without any warning and leaving with useless devices which were bought explicitly to use with your service according to you advertisement / recommendations doesn't look like a acceptable business practice. While Microsoft is known for that - but for software at least there are some "end of life" announcements that allow to plan actions properly. Here the service I paid for and buy equipment explicitly for was dropped without any notice whatsoever.Restoring service is even a better option. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I full admit and understand that the warranty is expired. This complaint is about that exact issue. The warranty on this $150 controller accessory is the same length as the warranty on the controller that came with my console, and the $60 normal controller available for purchase. That is laughable. I expect that a premium product be premium both in quality (which it was not if it broke within a couple months) and coverage (which it is not if the warranty is the same as the normal model). This response is not acceptable from a customer perspective, as should be evidenced by the many, many, many complaints about this problem online.Sincerely, [redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live billing issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269) Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello,Thank youfor the reply and for the information providedUponchecking the vouchers, I can see that they have expired on March 31, Since thevouchers are purchased via [redacted] Store, you should get in touch with [redacted] Support(Skype and [redacted] support are different)The emailreceived after voucher purchase should include relevant information alsoregarding contacting supportCustomer Support information for [redacted] Storeis also available on [redacted] home page.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.I appreciateyour patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Complaint: [redacted] I am rejecting this response because: When I submitted my complaint, I included the following numbers or codes: 0x80016CFA This was the code that was on the warning report The message read that My windows7/server 2008R27I.EIEbrowser had been disabled The IE stood for Internet Explorer I did not gvie tne an y personal information This does not comfort me, as I was unable to and eventually failed the course, which I now have to retake and repay the cost of this class, which will go against my student account So if you think that I'm happy-GUESS AGAINSincerely, [redacted]

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comThe reputation system is in place to help everyone have a better experience on the Xbox Live ServiceThe only recommendation we have in this case is to continue to play safe and adhere to the Code of Conduct (linked below)Microsoft considers this matter closedXbox Live Code of Conduct: http://enforcement.xbox.com/Home/CodeOfConductReputation information: http://enforcement.xbox.com/Home/ReputationSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I made an official complaint after seeking help with microsoft support as well as hp supportI had to purchase recovery discs in order to revert back to my computers original version of windows All I wanted was a few numbers that had rubbed off the ill placed key code stickerThose numbers would have saved me roughly $If I had been informed from the beginning that I could revert windows within days it would have saved a lot of headache too Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Microsoft has made my computer worse then it was before they signed in Sincerely, [redacted]

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro We have determined this issue has been escalated to our Surface Support team on service request [redacted] You refused all options offered by the Surface Support agents for replacing your device We do not feel your situation warrants an exception to our established replacement policies If you would like to proceed with a standard exchange or a secured, advanced exchange we would be happy to reopen your case to assist the exchange Otherwise, we consider this matter closed Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response again because: Nothing has changedWhat kind of stupid game is this? They are still advertising a product that is simply not available anywhere for the advertised pricehttps://www.microsoft.com/en-us/store/d/surface-pro-4-i5-256gb-black-type-c...⇄ Sincerely, [redacted] ***

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.The email address provided is linked to one Skype accountIn case you have experienced issues with a different email address, please kindly provide me that email address, so we can look into this in order to resolve the issue for you.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges on your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding a gift card purchaseWith the information you provided we were able to locate a service request on your account for this issue, and see that you were in contact with an agent who explained the terms regarding gift cards and subscriptionsAs previously stated, the Xbox Live subscriptions must be paid with an actual credit card or with the paid 12-month card, whereas gift cards can be used to purchase TV shows, games, movies and musicWhile we understand your frustrations, we are unable to further assist with this matter as these details are a part of the terms of use At this time, Microsoft considers this case closedWe appreciate the time you took to provide your honest feedback regarding the advertising of our productsYour comments have been recorded and will be forwarded to the appropriate department Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Band issueAfter reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email to your @live.com address on 7/According to our agent one of your Band 2’s is out of warranty and therefore the warranty cannot be honoredThey are asking for purchase information for the other Band Please reply to their most recent email with your purchase information if you wish to move forward with the processFor your reference, please refer to this snipped quote from the Microsoft Band standard warranty: “Your new Microsoft Band comes with a one-year limited hardware warranty.” (https://support.microsoft.com/en-us/help/4000369/band-warranty) Sincerely, Microsoft Corporation