Microsoft

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMicrosoft has fixed the problem and did so immediately after receiving the Revdex.com complaintPlease close this caseThank you for your assistance.Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface book pro issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue We found that you are currently working with our escalation team to get this issue resolvedAt this time, we will monitor this interaction and contact you directly if needed.Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft's advertisingWe are unable to provide a concrete response date, however your comments have been recorded and will be reviewed At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear *** [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I did not include the Service Request numbers in my original complaintSo as per the company's response, here they are, chronologically: SR# [redacted] , SR# [redacted] , and SR# [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sincerely, the resolution describes a shield and not the band I paid dollars forSome escalation process [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues upgrading to Windows We have created a service request for this issue, logged under SR number [redacted] The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your replacement Surface We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: They are requesting a service request number I have attached an email that I received from Xbox support when I called to try to resolve the issue directly with them. It appears that they there is a reference number in the subject field of [redacted] . Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a potential Support scam The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 10, 2014/08/13) */ Dear [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further From time to time, we do retire older versions of Skype to focus our efforts on improving the most recent versions of Skype We want everyone to experience the best Skype has to offer - from enhanced quality to better reliability to improved security - and the newest version of Skype is the way to do thatSo everyone can benefit from the latest improvements, from time to time we retire older versions of Skype across all platforms, including mobile devicesIt's easy to update Skype; once you do, you'll have access to the latest features our team has worked hard to deliver When we retire older versions of Skype, if you are still on an older version, you would be signed out of Skype automatically and won't be able to sign in again until you upgrade to a new versionSimply follow the steps below to download, install, and sign in to the latest version, and you'll be back in Skype in no time In order to get support for the operating system you are using, please follow this FAQ: https://support.skype.com/en/faq/FAXXXXX I hope the response has been helpful You can redeem the voucher codes by signing into your account here: www.skype.com/go/voucher We apologise for any possible inconveninces caused by this I appreciate your pateince and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue accessing your Hotmail account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the RevDex.com regarding your Skype issue. Unfortunately, after reviewing your latest comment we will not be able to refund your remaining Skype credits as refund requests must be made 14 days after purchase. Once your credits become inactive they remain on your account and can be reactivated when you decide to do so after logging back into your account; this is outlined at the following link: (https://support.skype.com/en/faq/FA10378/how-do-i-reactivate-skype-credit) We were unable to find your service request number with your provided email, if you could update your complaint with your service request number it would be much appreciated. Please provide any information requested of you by our Skype customer service agent. If you are to get back into your account, our agent’s outlined steps will be the only channel to do so. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from Skype.com and the Microsoft Services Agreement Section 9, part (g):“You can get a refund if: You haven’t used any Skype Credit purchased and you make a refund request within 14 days of that purchase” “ all purchases are final and non-refundable... We reserve the right to issue refunds or credits at our sole discretion.” (https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund) (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:I have now tried for weeks to contact the Microsoft Store and when trying to reach them using the virtual agent I am now asked for a Microsoft Surface device serial number to even allow access.I will not connect any other way.Your support portal shows it trying to connect chat and that fails UNTIL...You place a Surface product in the sales basket and go back to the exact same page and amazingly it connects but they say they cannot help, chat # does not exist or they drop the chat and never attempt to at least send a transcript. I would like a email address to contact as I am out of options. Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate the agent working on your case last reach out to you on 3/Please double check your inbox and reply directly to the agent's email directly to continue working toward a resolutionSincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your compromised account issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionThey may send an email to your [redacted] @outlook.com alias if your gmail is affected, so be sure to keep an eye on that inboxSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The product key given for Office doesnt work and I would like a refund please Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: there is no information about settlement of the complaintThe response is just asking to connect to their customer supportThis was done long back and created this Revdex.com complaint after no satisfactory solution was arrived atSincerely, [redacted]

Dear Mr***,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.Please kindlyprovide me with the Skype Numbers you have experienced issues with and I willgladly look into this in order to assist you further.We apologize forany possible inconveniences caused by this.I appreciate yourunderstanding.Kind regards, [redacted] Customer RelationsOfficeSkype