Microsoft

Complaint: [redacted] I am rejecting this response because: I spoke with Microsoft last week and they were supposed to get back to me again after I explained my situation to them and sent them an email I have from a manager of one of their stores What do I need to do now? This hasn't been resolved in any way I have only spoke to them once about this issue and it's not close to being resolved.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with SkypeWith the information you provided in your claim, we were able to locate a service request for this issue on your account and see that an agent is working with you toward resolutionShe last e-mailed you on Tuesday (8/16) requesting that you fill out the form again to pass the verification processUntil this step is completed, we are unable to discuss any specifics regarding account closure Please reply to her e-mail at your earliest convenience to continue working toward resolutionWe appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Hello [redacted] , Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Bing local We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support and received a service request number about this issue, please call 800-518-or visit https://advertise.bingads.microsoft.com/en-us/bing-ads-support Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: As previously stated, I will not hold for minutes on your "help" line, nor will I pay extra to receive faster service All you have to do is remove me from your spam mail [redacted] @netzero.net Sorry that is so hard for a computer expert!Sincerely, [redacted] ***

Hello ***, We apologize for the delay in responding to your Revdex.com complaint and hope that you will remain a valued customer We were reaching out to verify whether or not you are still experiencing the issue you described with Windows If you are still experiencing an issue, please reply with your most recent service request number For any future issues, please visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype billingWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedBecause of the way the system works, if your billing settings switch to the new pricing, we are unable to manually switch back to monthly payments at the previous price, as the agent you were in contact with explained We apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:Microsoft claims that they received my xbox in a broken state and because of that, my warranty is void. This is a lie. I sent in my xbox in pristine condition and it was damaged by Microsoft in some fashion. I have attached pictures of my returned xbox. Why would I take a tool to break up and bend the back of my console and then send it in like nothing happened? I have seen other posts online where people are experiencing similar situations. As a side note, I believe it is illegal for Microsoft to void warranties for such issues. So to my understanding, not only is Microsoft lying about my console by breaking it and denying the repair, they are violating the Magnuson-Moss Warranty Act. https://www.ftc.gov/news-events/blogs/business-blog/2015/06/latest-word-warranti...⇄ Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with advertisementsWith the information you have provided in your claim, we were able to locate your service request for this matter which explains that this happens when 3rd party cookies are disabledIn order for the changes to persist, 3rd party cookies needs to be enabled as the browser opt-out functionality relies on cookies to maintain the preference.If you are still experiencing issues after enabling 3rd party cookies, please let us know and we will be happy to further assistWe appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I have been in contact with Montana Attorney General Office of Consumer Protection, and with a Microsoft Rep., Aman T*** I want $for the money I had to pay to repair my computer to restore it to working order and Windows Please see attached invoice I also forwarded this complaint to my private attorney, [redacted] Sincerely, [redacted] ***

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows An engineer from the Global Escalation Services team reached out to you and explained that malware on your computer showed information advising you to contact Microsoft, providing you a number for a scam company We addressed your feedback, and while Microsoft could not assist any further, we provided you a promo code for the Microsoft Store as a gesture of goodwill for the time you invested in this issue Thank you, Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received yourcomplaint via Revdex.com saying that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.When you go to thecurrency exchange page on Skype My Account, you see the following message underthe new currency selection tab:By changing your currency here you willautomatically change your Auto-recharge currency and recharge amountYour newAuto-recharge amount will be AU$However,changing your currency here will not change the currency setting on your [redacted] or Skrill accountSkype uses an exchangerate similar to major credit cards and this may involve a small feeTo avoidthis fee, first spend your existing Skype Credit balance and then change yourcurrency before buying more credit.The same is also explained on the Skype Help Support web https://support.skype.com/en/faq/FA499Visit https://support.skype.comto find help and support for Skype.I hope this responsehas been helpful.Again, we apologize forany possible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards,Kaisa Customer RelationsOfficeSkype

Dear [redacted] ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below Xbox has no obligation to provide you with specifics regarding your violation We will no longer be responding to any further requests concerning your enforcement action as this matter is closed You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your experience We appreciate the time you have taken to provide your honest feedback regarding concerns with your Technical Assistance subscriptionYour comments have been recorded and we appreciate your continued support of Microsoft products and services Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to provide your desired resolution, but after a thorough investigation, the Support Escalations team stands by the conclusion that this issue is not with Microsoft's software and therefore they are unable to fix itWe understand your frustrations, but at this time can offer no further assistance with this matter We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Office issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The service agreement quoted by Microsoft covers software, it is a software agreement, not licensing and does not apply to the operating system license The software license is not an appropriate legal document as the Windows operating system and that license is the legal agreement covering my complaint I've attempeted to attach both the service agreement which the Microsoft rep quoted but the file would not attach, neither would the Windows Licensing Agreement They are differentThe Services agreement does not apply to the Windows operating system The operating system upgrade ruined my computerInstead of a lawsuit which is stated as an option under the Windows License Agreement, I chose to use the less costly Revdex.com solutionMicrosoft should reconsider my request based on the that, and the Windows licensing document, not the software services agreementAnd an apology is still part of my demand.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issueWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have providedIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceYou may contact our support by visiting support.microsoft.comWhen you contact our support a service request number should be provided for you, it is usually 10-digits longSincerely,Microsoft Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***