Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with advertisements in your inbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows upgrade Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs previously stated, because your replacement device's warranty ended in August, after days, we are unable to provide an in warranty exchange option due to Microsoft policyThe out of warranty exchange option is still available to youTo create an out of warranty exchange order, please reply directly to the agent's most recent e-mail who was working on your case, or visit support.microsoft.com and another agent will be happy to assist This case is now closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue Please reach out to the agent with whom you have been in contact for further questions and requestsWe appreciate your time Thank you, Microsoft Corporation

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further I have checked our records and can see that you have redeemed Skype Credit vouchers on your account each for USD on December There isn’t a USD gift redemption on your account The USD on your account is the credit from the vouchers that you redeemedPlease note that Skype does not offer a refund for prepaid cards or vouchers purchased from retail stores Some stores offer a refund – you can try returning the prepaid card or voucher to the retail store you bought it from, and depending on their store policy, they may issue you with a refund You can add Skype Credit to your account either by redeeming another voucher or by making a Skype Credit purchaseYou can purchase USD, USD or USD from Skype directly on www.skype.com when you sign into your Skype account and choose „Add Credit“ on the My profile page I hope this response has been helpful We apologize for any possible inconveniences caused by this Kind regards, Kaisa Customer Relations Office Skype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comUpon investigating your claim, it was determined that your resolution was within Microsoft policy Our warranty agreement indicates that for this situation, the customer is responsible for returning the merchandise to MicrosoftUpon receiving the merchandise, Microsoft will proceed with the appropriate resolution to provide you with a working product I have provided a link with more information regarding the warranty terms for the Xbox One and accessoriesPlease refer to section of the following link for information regarding your specific concern: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ [redacted] We apologize that we were not able to provide you with the resolution you have requestedYour feedback has been recorded and Microsoft considers this case closed Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because I have contacted Microsoft directly about the issues over a year ago nowThere was no reference number given, nor is there a support outlet who would deal with this issue - hence my jumping through hoops to talk to anyone as Microsoft has chosen not to support their hardware issues on any of their support platforms So the default boiler plate response from Microsoft that they cannot investigate further because there is no reference number is redundantIt would have been great if ANYONE at microsoft had provided me with a reference number Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: this did not solve my problem it actually further proved how bad and unfriendly consumerism Xbox is enforcement department isI have been for the last months trying to defend my account from unjust suspensions going all over the place and coming here proves how ridiculous this has come tooI've been a customer for years founding the jobs the enforcement team has and this is the respect I getI haven't seen any company treat it's loyal customers like this beforeI will continue to peruse my crusade of fair practice because this is corruption at it's finest by letting users exploit the very system to protect individuals is unfair Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated your Surface Pro issueWe are under no obligation to grant you a refund per our refund policy and your warranty will not be extendedWe consider this matter closedPlease refer to these snipped quotes from the Microsoft Services Agreement Section 9, part (.g) and the Surface Limited Warranty, Section 3, part (C): “No refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) “After repair or replacement, Your Microsoft Hardware or Accessory will be covered by this warranty for the longer of the remainder of Your original Warranty Period, or days after Microsoft or the retailer ships it to You.” (https://www.microsoft.com/surface/en-us/support/documents) (Standard Limited Warranty English) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I do not have any ongoing services through microsoftI suspended my office account one year ago.Sincerely, [redacted]

Dear [redacted] ,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the RevDex.com. The Global Escalation Services team has thoroughly investigated this issue. Upon reviewing the service request there was no mention of a new surface device to be delivered as a replacement and the warranty expiration date for your Surface is correct as 11/27/17 is one year from your original purchase date. For these reasons we consider this matter closed. Please refer to these snipped quotes from the Surface Limited Warranty, Section 3, parts (B) and (C):“Replacement may be with a new or refurbished unit” “After repair or replacement, Your Microsoft Hardware or Accessory will be covered by thiswarranty for the longer of the remainder of Your original Warranty Period, or 90 days afterMicrosoft or the retailer ships it to You.”(https://www.microsoft.com/surface/en-us/support/documents) (Standard Limited Warranty Canada-English) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Claiming the technician has "thoroughly investigated" the issue is a blatant falsehood He (they) were not able to thoroughly diagnose the problem as 1) your remote technology did not allow the technician to even see the extent of the problem, 2) had no explanation for the issue and 3) gave up trying to resolve the issue Despite his ability to see or understand the issue your technician concluded that the problem must therefore lie elsewhere This only shows Microsoft's unwillingness and inability to "thoroughly investigate" issues related to your software Further, stating the matter to be "closed" only reinforces Microsoft's unwillingness to take responsibility As asked in prior correspondence, is Microsoft suggesting that their software does not work with specific systems or certain monitors? If so, why is that not disclosed prior to purchase? Why, if your product does not work, are you so eager to abdicate responsibility and consider all faults to be someone else's? Frankly, disgusting business practices Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I was never given a service number which they are requestingthe person I spoke with basically told me their was nothing that could be done unless I had a Windows computer with Internet or I attached a new hard drive to the systemI told him I did not have the means to do either of those and he said their was nothing that could be done and if something changes and I have access to do either to contact them backalso, he said even if I had access to those, the issue still may not be fixedHe was just guessing at issuesI I'd only a year old system which is lightly playedthere is no reason I should be having issues like thisI just want my money back at this point to buy a different system because customer service has been horrible Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your problem with gameplay in The Division The Xbox Listening & Advocacy Team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Windows operating systems The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: When my son went on to load xbox cards he got for his birthday he immediately noticed that games were downloading that he didn't purchase We immediately went to the web to look for support number It first tried to make me login, but it couldn't find our account We then after a lot of searching finally found a phone number After hours of sitting on the phone and them really saying over and over that they can't find our account, user tag, or credit card The next morning I get an email saying they are declining to help Declined? Then you say I can go on and look at my subscription and transaction history in the next sentence, but my account is wiped on YOUR side of the system I can't log on to look at my account!!!!!! How do you propose that I do that very thing? I now have charges that hit my card for items that I didn't buy, while I was on the phone with xbox live telling them that our usertag has an email that isn't ours We never got anything noting that I had "changed" my email on my usertag And my usertag is wiped off your system I have pictures of the user tag from my side of the system, that supposedly doesn't exist I have pictures of games that are under that usertag too I can't believe that when we now have to create a brand new account that we will now lose all those games I purchased I can't believe that you won't even give him those games again under a new usertag and xbox live account I'd love to fill out your survey! I can't believe that you don't stand by and make a loyal customer whole when they have purchased tons of games and systems Sincerely, [redacted] Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding your Xbox replacement. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Kinect promotion We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox billing The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation