Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: your representative hung up on me before a service request number could be generated! Typical response that I expected from Microsoft is for the company to put it back on me. Seriously, when your rep hangs up on me, I am given NO OPPORTUNITY to respond or get help! In the meantime, I am waiting for my laptop to be repaired!Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, **

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox console. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office billing issueAfter reviewing your service request number it appears our GES agent was able to resolve your issueIf you have any follquestions please respond to our agent’s email which was sent today 7/ Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have spoken to escalations and the mistake was mineI was given a bit of incorrect information from a chat representativeThe billing was for a different game
I apologize for the inconvenience,Sincerely, *** ***

Revdex.com:
MostlyA representative from Microsoft did contact me last night, and I have obtained a quote for $for what it will take to correct the issue with my laptopI will most likely lose use of my laptop for day while it is repaired, then another day at the very least while I reinstall all of my software and filesWhile I am pleased that Microsoft has stepped up to assist me, it is not certain that they will compensate me for the cost or my time
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is MOSTLY satisfactory to meSincerely, *** ***

Hello,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.I’m verysorry to read that and
I will gladly assist you further.I haveissued a refund for the order for the EUR Skype CreditThe funds will bereturned to the credit card used to make the purchase.Instructionshow to change the forgotten password can be found here: https://support.skype.com/en/faq/FA109For anyassistance, please visit Skype Support page: https://support.skype.comAgain, weapologize for any possible inconveniences caused by this.Weappreciate your patience and understanding.Kindregards,Kaisa

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox repair. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. We appreciate the time you have taken to provide your honest feedback regarding the functionality of Windows Your comments have been recorded and we appreciate your
continued support of Microsoft products and servicesSincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I can guarantee no one actually looked into the matterI spoke at length over the phone last year with Meredith on the Xbox Advocacy and Listening team, and she said she would look into it, but I never heard back and after a few weeks with no response, the email address that I originally was given to respond to stopped accepting emailsI request a human being look into this case, and actually understand my point of view and where I'm coming fromPut yourself in my shoes for a momentI have spent nearly years trying to get a human response for what I truly believe was a wrongful account suspensionI've done everything I can to prove that what was claimed did not happen, and cannot possibly happen in the future eitherI had been an upstanding member of the Xbox Live community for nearly a decade at the time, and a few months prior to the incident, I made a poor decisionA genuine human errorI modified my Xbox to be able to modify gamesI was caught and punished at that time, twiceAfter that, I had ceased all activities that could be deemed a violation of the ToSI did not even have my Xbox plugged in sinceI was playing on my Xbox One at the time when I was disconnected and banned for a violation I did not commitI had been playing clean for months so I was astonished, confused, and frustrated that I was banned at that timeIn a good faith effort to prove that I had zero intention of violating the ToS, I disassembled and destroyed the only modified Xbox I owned, and photographed it with timestampsYou may view the photographs at ***
I request that a human being with compassion and understanding read what was written above, and take it to heartAgain, I maintain to this day that the permanent suspension was wrongful and quite frankly, excessiveEven if you believe that double jeopardy is warranted and acceptable, I've been disconnected for nearly two years and the mental anguish I've gone through to regain access to my account so I can talk to my friends I've made over years, I feel like that's punishment enough for a crime I truly believe was never committed
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT ACCEPTABLE to me!
MY CASE # is ***
This business is a disgraceMy case was open 7/1/is now 7/8/and the issue has yet to be solveI haven't even received a single call! They claim they been contacting me to my cell phone and email but I haven't received anything.
This are the only communication I have got:
Hi ***Per our call today, we discussed account compromised and have escalated the matter to our Tier department for investigation and further resolutionThey will be in contact with you in the next hours (via the contact information we discussed today.)Thanks so much for being a part of the Xbox Family!BrandieXbox Customer SupportGet all the latest news, information and support by visiting http://www.xbox.comManage your subscriptions, billing information, and view your purchase history by visiting http://commerce.microsoft.com
and
Hi ***
I am needing to do more on the case *** that we spoke of 07/01/I need to put your case in the system another way to get it escalated to tier please provide me a good time to call or feel free to call in at 1-800-4my-xbox, if you call back in provide the number above to the agent, I will be out of the office on the dates of 07/03/and 07/04/
Thanks
Brandie
Xbox Customer Support
I have called multiple times and every time is something differentThey claim that my case has been move to "Tier 3" and they will contact meIs been a week and no contactMy Xbox has been off for more than a week nowI have no access to my account and all they could tell me is wait for a call that's not acceptableThis is not how you treat your paying customersThis is no longer about my xbox account! Is about my personal information floating out there! I had to replaced my credit card I had to shut down my email because I was getting activity from China and England! I'm fed up with this service and I hope this issue gets resolved asap!
Sincerely, *** ***

Complaint: ***I am rejecting this response because:
I received a email from Microsoft offer me a free upgrade to
Windows Pro I would like them to contact if this upgrade is
still available to persons who already have Windows Home.Sincerely,*** ***r

Complaint: ***I am rejecting this response because: I am not getting anywhere with Global Escalations I will keep rejecting your responses until my desired resolution is met in its entirety Time is of the essence If the resolution is not met in business days, I will be suing. Sincerely,*** ***

Dear *** ***,
Thank you for responding regarding this issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe do still need a valid service request for billing issues, as these issues are investigated by our support agents who provide you the service request number when they are contacted.Without it, we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft did not notify me of discontinued service for Zune So I did contact them for a refund withindays of learning about the discontinued service They had no problems taking my paying for a service they no longer provided and not telling meThat to me is theft by deception What a piss poor way to do business but because they are big business they can get away with robbing people blind I will no longer be using any of your services or products and I will make sure everyone I know is aware of my experience and Microsofts ethics...or lack here of! Unbelievable that you're willing to lose a long standing customer over $ Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***I am rejecting this response because:When I orginally contacted Microsoft about the fraudulent charges, I was not given any type of service request number, nor was my issue escalated on their end at at that timeAs a company they kept trying to pin these charges on me and did nothing to research the issueThe only recourse they gave me was to contact my credit card company for reimbursementI need to note that because of these erroneous charges I have had to close the accout that they debited and had a new card issued to meThis whole ordeal has been no fault of my ownThe fact that they did not escalate this issue or try to resolve it directly with me just adds to the fact that they do not follow good business practices and were not willing to resolve this issue themselves.
Sincerely,*** ***