Microsoft

Revdex.com:The only number I was told about was [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am still unable to use Office This is due to their updatesAll of my expense sheets are no longer availableSincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueAfter reviewing your complaint and conversation history with our customer relationship manager, it appears you have declined the exception that has been offered to you on multiple occasions regarding your out-of-warranty Xbox OneNo further resolution can be providedMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Xbox One console warranty, Section 5, part (e): “Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is scratched, dented, etcor shows other cosmetic damage” (support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-warranty# [redacted] ) Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because additional information was requestedThis is the only information I received from Microsoft regarding the order: Order [redacted] Sincerely, [redacted]

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the RevDex.com regarding your lost console order. We would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have provided. If you... have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:This is a simple situation that Microot fails to recognizeThe company has had no problem accepting $50+ dollars a year from me for the past years with this name, even with the latest acceptance of my membership dues a couple months agoThe whole time they accepted monies nothing was said in regards to the unacceptable nameThis is a total racket where Microsoft is able to draw even more money out of the consumer in a forced fashionI could totally understand the situation if this were day one, but we are talking yearsThere is nothing protecting consumers from getting money stolen from them in the futureThis is my last recourse and if nothing is done I WILL FILE IN SMALL CLAIMS and possibly seek class actionI would like to solve this dispute civilly but if my hand is forced then I have no other optionEither reimburse for the name change or see me in court Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I got the same answer from them and the enforcement department and still doesn't give me any information Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I would like some Kind of apology for what happened.Sincerely, [redacted]

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox controller We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue We understand that this may not be the answer you were hoping for, however Microsoft is unable to fulfill your requestThe one year warranty is honored for hardware defects and malfunctions, and unfortunately support has concluded that the damage was done by wear and tear Therefore we are unable to offer further assistance with this matter Microsoft considers this case closed and will no longer be responding to requests regarding this issue We appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ Dear [redacted] ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Upon checking our records I can see that you had two different recurring subscriptions: Unlimited united States and Skype NumberBoth are recurring by default and need to be cancelled separately I have issued a refund for the Skype Number recurring order and the funds will be returned to your credit card accountThe number and payment agreement are therefore cancelled Please note that all Skype subscriptions are recurring by default May I please also refer you to our Terms of Use, Paragraph that each user has read and accepted prior of receiving access to any of Skype services: http://www.skype.com/intl/en/legal/terms/tou/#payment Recurring PaymentsWhere you purchase Products on a subscription basis (monthly, every months or annually (as applicable)), you acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Product is terminated by you or by Skype You can cancel your Skype Number subscription at any time I hope this response has been helpful We apologise for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.comWhen a console is deemed tampered, the only option would be an Out of Warranty paid repairThe service center found that the console had been tampered with and flagged it as such Due to this, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: as listed in the complaint I did call I wasn't helped at all after given the answer that I basically could use the cards I was told by Microsoft this was a Xbox issue then transferred them Xbox claimed it was a Microsoft issue immediately and transferred be back then after explaining this to the next person that answered they claimed you had fine print claiming this on the card well unfortunately for them I had the card in my hand and yet that made up fine print was not there then was again told it was a Xbox issue and transferred again with no help after mins of being transferred and being on hold so can you please explain how me calling again will help with this how transferring be back and forth will fix the issue or is it so I will eventually give up and just allow you to steal my money in the end? Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comThe customer advocacy team investigated the issue and provided refunds when they were warrantedAt this time, Microsoft considers this matter closed as all available information has been provided to you Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com The Global Escalation Services team has thoroughly investigated this issue and due to the Microsoft Surface Warranty Terms we consider this matter closed.Upon review of your account, it was determined that the original Warranty of the device as well as the replacement warranty of the replaced device have expiredIf you would like to set up a paid replacement of your device, please visit https://support.microsoft.com/en-us/devices to set up an out-of-warranty replacementSincerely,Microsoft Corporation

Dear [redacted] , Thank you for responding regarding your Windows issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I called MS and they refused to do anything, which is why I filed the complaint.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/09/08) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding a request for a refund. We would like to investigate your issue further but were unable to locate a Service Request Number within your... claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account. If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays. Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response as this has been an ongoing issue. I have spoken to customer support, first to cancel the account with Xbox and then on several occasions to get my refund. The support team, some rude explained that I would need access to the email address or phone number that was used to set up the account 6 or 7 years ago. I do NOT have the email account. It was probably deleted over the years. The phone number is my home number but it is a landline so they cannot text me a code that they insist I need. Mu issue is this, the person I originally spoke with found my account, deleted my credit card information and then sent me an email detailing that my refund would be credited to my account. I have that email and I have sent it on with other correspondence included to Microsoft on July 12, 2014. I have received no response. My name, address, home phone has not changed in 15 years. I can't believe that they would not have any information on me regarding this account. Additionally, I have my credit card statements that they have charged every year. I wonder where this money goes that they take from customers. Is there fraud going on? I will not be satisfied until my refund is applied to my credit card. Final Consumer Response / [redacted] (4200, 11, 2014/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again Microsoft is giving the same information regarding my account. They are ignoring what I have told them, which is I do not know account information. The account was opened under my name with my credit card info. There employee [redacted] found my account, deleted my credit card and emailed me that my refund was forthcoming. I am frustrated as I have been dealing with this since May. As I've said before my address hasn't changed, nor has my name so I'm sure they can find the account info they need. The email address that [redacted] contacted me through is [redacted] @aol.com. My son's user name was [redacted] on Xbox. This is all info that I have given Microsoft. I would appreciate it if they would stop with the run around! They had all my info and their employee deleted it. They need to be responsible! Final Business Response / [redacted] (4000, 28, 2014/10/08) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding your request for a refund. Our refund team investigated your issue and discovered that our refund system failed to complete the refund process as you mentioned in your claim. We apologize for the long delay in completing the promised refund to you. Our refund team has now started the refund process, and indicates the refund should be completed within the next 3 business days. In some circumstances, the refund may not go through for up to 30 days depending on your financial institution. Please update your claim when your account balance reflects the refund. Sincerely, Microsoft Corporation