Microsoft

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that DUE TO YOUR POLICY OF DOWNLOADING WINDOWS WITHOUT MY PERMISSION, IT COST ME $TO FIX THE PROBLEM Microsoft did nothing to help me with this and I will remember that when I need to update programs for my business in the future You have done nothing to rectify this situation and your representative was rude by hanging up on me when I needed help Of course I have NO REFERENCE NUMBER, BECAUSE YOUR REP HUNG UP ON ME!!Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.comOnce again we apologize that we are unable to provide your desired resolution, however we stand by Microsoft policy regarding repairs and replacementsAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to provide your desired resolution, but Microsoft does not consider this case to be an exception to the Microsoft Services AgreementAt this time, this matter is closed Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unauthorized charges on your Xbox Live account The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

I DESIRE FOR THEM TO OPEN MY MSN/BING AND HOTMAIL, PLEASE? [redacted] ***Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hello,My name is Kaisa and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.I have cancelled the payment agreements on the Skype accountlinked to the email and there will be no further emails regarding the orders onthe account after July 29, 2015.All Skype subscriptions are recurring by default and need tobe cancelled on the Skype My account page.For any issues with Skype, please visit: https://support.skype.comI hope this response has been helpful.We apologize for any possible inconveniences cuased by this.I appreciate your patience and understanding.Kind regards, Kaisa Customer Relations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have always been willing to deal with Microsoft directlyTo date, however, this has failed as documented in my complaintThis email from Global Escalation, Microsoft is vague and does not leave me with confidence that a resolution will be genuinely forthcomingAs such although I am clicking that I accept the offer to deal with Microsoft directly, I reserve the right to return to the Revdex.com should this offer to deal with me directly continue in the similar manner that I have already experienced from Microsoft Sincerely, [redacted]

I have been contacted by Microsoft Global Escalation Services who have been both professional and reliable in their call backs I have a verbal commitment that Microsoft will compensate me for the damage caused by their service personnel

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that the agent working on your case has sent two e-mails regarding the URL and contact information to the e-mail address listed in your claimPlease double check your inbox and other directories such as your spam folder for any e-mails from the agent on 11/and 11/ Sincerely, Microsoft Corporation

Dear [redacted] ,Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe have no obligation to provide reasons for banning Xbox Live accountsMicrosoft considers this matter closed and we will no longer be respondingSincerely,Microsoft Corporation

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and the service request number is [redacted] . Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I never was able to get through I am filing now through Revdex.com The windows update and downloading just keeps running and it is a patch issue through Microsoft that needs to be fixed as it is an issue with many people Microsoft security updates and downloading has been an issue for months all over the place Many peoples pc are at risk because it is a Microsoft security update and downloading issue which needs a new security patch to fix this issue ASAP! Sincerely, [redacted]

Dear [redacted] , Thank you for responding regarding your Bing issue We apologize that we are unable to verify your account or locate your service request with the information provided in your claim We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Hello [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges from Microsoft The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because:The global escalation team stated to me that they will let the Revdex.com and Microsoft corporate handle this matterI will contact them one more timeSincerely, [redacted] [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the RevDex.com regarding unauthorized access to your account. With the information you provided in your claim, we were able to locate your account and a service request for this matter. Our records indicate your case... was escalated to our Global Escalation Services team and investigated by an agent who was able to confirm the unauthorized access and provide a resolution to regain control of your account. An e-mail was sent on 12/9 with instructions on how to do this. At this time, Microsoft will be closing this case as resolved. Please reply to the agent's last e-mail with any further questions, requests, or comments and he will be happy to assist you. We appreciate your time and continued support of Microsoft products and services. Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the RevDex.com regarding concerns with hacking. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have... provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely, Microsoft Corporation