Microsoft

Initial Business Response /* (1000, 5, 2014/10/08) */
Hello,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I
will gladly assist you further
Unfortunately this was a temporary technical incident but has been resolved on October 3rdThe Unlimited World subscription rules haven't changed
I hope this response has been helpful
Again, we apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Complaint: ***I am rejecting this response because: Microsoft said they can not pull up my info regarding the warranty work My email address for Xbox is ***@live.com Here are some claim numbers so they can look up the account.*** *** *** *** *** ***Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our customer support, a service request number should have been made for youIt is usually ten to eleven digits longSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Lumia phoneAs previously stated, all that is left to resolve this issue is to send your phone into the Service Center, where they will be happy to provide a repair or replacementPlease use the shipping label sent to you by the agent working on this case. As this is our best offer for resolution, if you choose to reject it, we are unable to offer further assistance
At this time, Microsoft considers this case closed as resolvedWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number and conversation history with our customer service agent, our agent is correct in stating we will not be able to issue a refund for
your phone billAs explained in our agent’s email, sent 7/20, the number you called is toll free, hence there should be no charge for calling itPlease check with your telephone service provider’s policies regarding this matter to dispute the chargesIf you are having any other issues we may be able to address, please visit support.microsoft.comMicrosoft now considers this cased closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: This is the same exact response I received from the customer service agentsI've done all of these stepsThis provides me with absolutely no resolution, which is why I've complained in the first placeI have received no reason as to why they can't verify my identityI have NO financial information on fileI don't pay for the serviceThere's no reason for me to have financial information on my accountI've verified everything else AND I've been sent emails to my email address I've had since when I started college. Forgetting your password is a common thing when you rarely use an accountIt doesn't mean anything fraudulent is happeningDo you really think a hacker or thief would go through all of this trouble so they could make FREE international callsI don't think soYour verification process has flaws if it can prevent an owner from accessing their accountMost companies allow tries of your password before you're locked outI only got chancesAfter that I clicked the link to get the email to change my passwordThen it told me to contact customer service, and they have been of no help to meIt should've just let me change my password without locking me outI just changed my password with the Department of Education after getting my password wrong twiceAll they did was send me an email so I could create a new passwordI want my account cancelled if you're still unwilling to help meI am not going to have an account open that someone else could get into, and I would never know because I can't access it myselfYOU are creating a security issue for me, not the other way aroundSincerely,*** ***

Complaint: ***I am rejecting this response because:
There is no resolution at this point. Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)No where on the website does it say thatAnd I was told it would not expire until June of They just keep repeating themselves, have yet to even provide a link to this

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSkype needs to realize that I came to the Revdex.com because their own customer service refused to help meIt also took them days to get back to me both times I reached out to them when they promise a hour responseThere are many other solutions to Skype out there in the marketplace, and as a voip engineer I can steer customers and businesses to many of themI shouldn't have to come to the Revdex.com to get a routine support request answered in a timely fashion.Regardless, thank you for your help.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I wonder why this wasn't filed under important so this right here was the only means to contact me not via message or anythingSo you promptly advocated an acknowledge of sending and receiving the data but have no means of acknowledging the program you work forYou had more then enough evidence and proof to signal law enforcement but refused to do so can I get an email of acknowledgement on that
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/10/23) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refundWith the information you provided in your claim, we were able to locate your service requests for this matterOur records indicate you were in contact with a
couple of agents, and most recently, one of them resubmitted the request for the shipping refundIn the same service request, our records indicate you have now received the refund for the device that was returned
Please confirm that this information is correctIf so, because the refund request was resubmitted yesterday (12/8) it may take a few business days to go throughPlease let us know if there is more we can assist with, or feel free to reach out to the agent you were in contact with for further requests or commentsWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you
have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
At Skype, we have
systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore, the Skype account was blocked in order to protect the account information from unauthorized access
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification
I have now changed the restriction settings on your Skype account and restored the email address
You can now easily just recover your password here: https://login.skype.com/recovery by requesting a password recovery token to the registered email address
In order to secure the account, please make sure to use a strong password and change your password on a regular basis
Please do this as soon as possible
I hope this response has been helpful
Again, we apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
Your Skype
account has been blocked for paid service use because we have received notification from your financial institution related to your credit card that has been added to the account
At Skype, we have systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our Users
Please kindly contact your credit card company in order to resolve the issue
At the moment, we have unblocked the Skype accountHowever, unless the issue will be resolved, the account might get blocked again
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: In my opinion, XBOX is taking the easy out vs doing the hard right I deserve the right to know why my console was banned for several reasons First, providing a reason for the ban is just the right thing to do Secondly, this console belongs to my year old son I need to know what he did knowingly or unknowingly to ensure I can respond proper as a parentAlso, if this he did something unknowingly, which I believe is the case, I need to take measures to ensure his XBOX does not get banned I still go back to an email I received from an XBOX Customer Support Rep stating this is a known issue He clearly stated: "after completing our session, I conferred with colleagues only to discover this was a known issue that XBOX was working to resolve" I look forward to posting this email online if I don't get a proper response from XBOX As I do research online, I found numerous cases of wrongful banning XBOX needs to step up and take proper actions and not hide behind responses like the one provided I don't plan on dropping this issue like I'm sure many people As a year Army veteran, I deserve betterMore importantly, my son deserves better.Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
First no solution was provided Second I purchased the license for Office Home and could not use it I contacted everyone, no one helped me I could not get the license key given to me so I could use the product I could not use the product that I paid for no one would help me Very conveniently as I won't renew now I have recieved like 30-emails from Microsoft asking me to renew to pay them more money for something that does not work This sounds a bit criminal to me charge me money but provide no service Thanks Microsoft I also like how timely you responded to the Revdex.com complaint Pathetic My resolution would be for a two year extension to my original purchase and provide me the license key in an email How sad is it that this happened? What's worse, look it up too, this is not my first Revdex.com complaint for the exact same issue The first complaint received no response whatsoever Can you see the trend here? Microsoft sucks and its doesn't know what its doing I would really like you to fix that going forward Please stop sucking I am sorry I am being so polite these are not actually the words I would use if he were face to face I would be a bit more aggressive as this is a complete and utter joke This is not how business is done I trust you agree IF Microsoft refuses to provide a resolution I respectfully request an arbitration hearing as I consider this fraud and the crime of theft of services My phone number is still *** and my email is still ***@aol.com
Sincerely,
*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand
that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation