Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your recent call with our Support Team. The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office 2016. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your promo codeWith the information you provided in your claim, we were able to locate your service request regarding this matterOur records indicate you have continued to
work with an agent toward a resolution since first filing this complaint, and he is happy to continue assisting youIf this issue has not yet been resolved, and you are still experiencing issues with your product, please reach out to him with any further questions or requests
If you are still unable to resolve this issue, please let us know and we will be happy to further investigateWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:
they didn't resolve anythingDespite my request to speak to an engineer that actually understood the problem, it never happenedDisappointing indeed
Sincerely,
*** ***

Complaint: ***
The reference number is ***Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Windows update. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
gave me the customer I.Dnumber ***Sincerely,*** ***

Dear *** * ***,Thank you for contacting Microsoft Corporation via the Revdex.comMicrosoft considers this matter closed and will no longer be responding.Sincerely,Microsoft Corporation

I have received no resolution from company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:It doesn't fix the situation and my lost digital product(Games, movies, and other) from Microsoft account are lost/stolen with no resolution other than having information that is inaccurate in microsoft "security" systemInformation was provided to your excalation team, but when talking with your support team all information that was suppose to be private was given and proving it was my account, but your system continues to deny my accessCustomer support is not helpfulEven providing proof that outside source has access to my account through email saying someone from China is attempting to change my passwords and security information and Microsoft still does not belief my email or account is mineUntil I have full access, or money refunded, I cannot accept Microsoft attempts to resolve the situationSincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent charges issueAfter reviewing your account history and service request number, it appears our unauthorized access team has reviewed your complaint and sent you a
resolution email on 8/The Xbox which the charges occurred on was previously used at your locationOur UA team will be unable to process refunds pertaining to a sold, discarded or traded console unit as outlined in the Microsoft Services AgreementIf you have any further questions you may respond directly to our UA agent’s email or contact Xbox support at the site below with service request (SR) ***: (http://www.xbox.com/support/contact) Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 4, part (i) and Section 9, part (g): “You are responsible for all activity that occurs under your Microsoft account…” “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:*** is the request number started with Microsoft talked with microsoft personnel directly and did not get any help to resolve issueAttached are pictures from my email of my information being deleted and changedNow I can't get access to my account even doing thier recover processAlso, had to cancel all credit card information as they tried to make purchases without my authorizationi also got emails of purchases on my account with a credit card that is not mine and I will not be liable if the card used was stolen.
Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue on your account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
if customer support was easy to use then this issue would have been fixed Have someone call me
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleIn our last response to your claim we presented the options available for your console issueIf you want to have your console repaired at no cost, you can use the prepaid label that was provided to you when the last repair order was createdOnce our service center receives your console, it will be repaired and sent back to youSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your compromised Skype accountWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: This is a vague response to my DETAILED complaintI have filed a claim with my bank and they have graciously investigated this further as deceitful business practices via MicrosoftMy bank has refunded my money and Microsoft has not filed a rebuttalI see this as admitting to their corrupt & sham business dealings regarding my situationI WILL NEVER buy another Microsoft product again due to my experience and have been letting everyone I know about my experience. To further note, we received a new battery for the replacement computer because the batteries were recalled, an obvious sign that my daughters computer's battery was the problem not the horrendous lie of a claim that her computer was damagedIf a computer won't charge and then the battery is recalled because computers are having trouble charging seems kind of obvious, don't ya think? Seriously, Microsoft needs to grow up and take responsibility of their failures.Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comAccording to the Terms and agreement for the Preview Program, Section states the following: “Like with everything on Xbox Live, the Xbox Live terms of use apply to your participation here.”In accordance
with the terms above, Microsoft considers this matter closed.Sincerely,Microsoft Corporation