Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your GamertagAs the agent you spoke with explained, every Xbox user is given an autogenerated Gamertag when they sign up and create an Xbox accountWe understand the Gamertag
given to players may not be their first choice, which is why customers are provided with one free Gamertag change - so that you are able to personalize your Gamertag how you would likeBecause you have done this, due to Xbox policy, any following Gamertag changes will require paymentWe apologize that we are unable to provide your desired resolution, however we stand by our policies regarding this matterAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with some recent purchases and promo codes. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because the effort has alreay been made to contact Microsoft on this issueThe problem is that the account set up through Microsoft is not longer activeIt is a simple matter to remove the site with the out of date informationInstead Microsoft attempts to impose its bureaucracyIt is clear *** remains correct and it applies to Microsoft.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueUpon reviewing your case, our records indicate that the agent working with you to fix this problem updated the status of the service request today (5/12), stating that he has removed the blocked node on your account and at this time, we advise you to try signing into your account to make sure the issue is resolvedIf you are still unable, please let us know and we will be happy to provide further assistanceOtherwise, Microsoft will be closing this case as resolvedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your service request regarding this issue, it appears that you have been previously informed that the purchase window clearly outlines PLUS APPLICABLE TAXES, and therefore you would be
subject to sales tax for your specific region/country/state
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: While the complete failure of the Xbox occurred outside of the warranty the console has had many issues, which I reported, since its purchaseI don't feel that I should have to pay to repair what I feel is a defective product.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your new computer. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you are having issues providing the number, please check to make sure it is a digit number from Microsoft SupportYou may also try to enter it in the format SRXXXXXXXXXXID, replacing X's with the numbers, and perhaps your computer will allow it. Once we have the service request number, we will be happy to help
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:I am sorry that I was in the hospital and was fighting to keep my foot which I lost half the battleIt I also nice to know that BUSINESSES gets so much more time then we the consumer doseWow business get what to days and I got from the 4/to the 5/and I got out of the hospital and was going to be sent to a rehab place but could not goAttached it a screenshot of the case number and stuffBut look I put in the claim the problem and they will not help with the idea to be able to opt out of advertisements all togetherNow I can opt out of customized advertisements to my likeings but that is what I want to do is opt out of advertisements that I like so I can be even more disappointed in getting advertisements I don't wantBut you see they did not even answer the question, so you will mark it as a response which was no response because did you see even them even address the complaintThey are telling me to file a complaint with them but how? Did they put in a link to go to a complaint section to do what ever the want me to doSo MICROSOFT maybe I would put in a complaint in to a place you want me to fill one out atBut all you do is send me to the FEQ and other was nothing come up with what I was speakingThen I have sent feedback and answered to your question did this article help you and I would say no and never hear anything back from you trained monkeyWhich they are smarter then that but they can only answer what you say and if there is nothing then they say nothingSo thank you for taking my hard earned money and then employ people who may not even have a Windows computerSo please read the complaint then answer the question why is that so hard to do. Thank you*** *** ** *** *** ***
*** ** ***
***
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: issue is still open and after years they are replying even issue with their serviceSincerely,*** * ***

Complaint: ***I am rejecting this response because:
This problem was NEVER resolvedThe last time we contacted Microsoft, their telephone reps were so abusive and rude, we experienced emotional distressIn fact, we were promised a callback, which has NEVER happenedAfter months and months of Microsoft failing to respond, we threw away all notes on thisHowever, detailed information was already provided to the Revdex.com, when we initiated this Revdex.com Complaint
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOnce again, we sincerely apologize that we are unable to fulfill your request, but we are bound by Microsoft policyMicrosoft products and services cannot be provided free of charge, and as stated previously, we are unable refund purchases made over days prior
Microsoft has closed this caseWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust this morning I had heard back from microsoft via email, with more detailsXbox has a function where you can share your account with others in your householdIt allows families to give each person their own section, but it all falls under one paid accountOne of the members of my household did infact, break the code of conductUnfortunately they don't care to even hear any details of what happenedThere is still no way to communicateYou can click a button to request a review, but thats itThank you Revdex.com for your serviceI am dropping this complaint because I am tired of fighting thisI will no long give ANY business to microsoft.
Sincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate that an agent reached out to you regarding the terms of your purchase, and explained that the earn was only available in a select few states which do not include California. As compensation, you have been sent an eVisa gift card for $via e-mail. The agent with whom you were in contact has made multiple unsuccessful attempts to contact you for follwhich have not been answered, so this case has been closed as resolved
For further questions or requests, please reach out to the agent directly. We appreciate your time and continued support of Microsoft Products and Services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
My Windows computer stops working at regular intervals due to a problem with the Windows updatesI have computers having the same issues and rendering my computers absolutely unusable for hours if not days at a timeFor months I have been trying to get support for Microsoft for which I paid full licenses of their productThe Microsoft support team never acknowledges or resolves the problem and they then put you on hold until you hang upIF you have not hung up after one or two hours on hold then they hang up on youI contacted Microsoft's corporate office who refuse to do anything but forward you to the support group that does not provide any supportI have lost countless work days because my brand new computers are useless when Windows does thisThe problem happens when Windows tries to find and install updates on it's ownMicrosoft go as far as blocking all Google software from operating when updates are running in the backgroundYou can't stop the update process or control it and it can run for hours without endI have spent thousands and thousands on computer equipment and none can be used when this happensI have lost thousands of dollars in pay due to this specific problemI can not resolve the problem myself as I purchased more computers in hopes of getting one to work but they all have the same symptoms from this Microsoft issue
I want Microsoft to acknowledge this issue and resolve it HONESTLYI want them to also stop blocking Google Chrome from operating when this issue happens and force you to use Microsoft Edge which is NOT a substituteAnd honestly I wish they were sued for the illegal behavior of blocking competitive services at will.Sincerely,*** ***

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
At Skype, we have
systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore, the Skype account was blocked in order to protect the account information from unauthorized access
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification
I have now unblocked your Skype accountIn order to secure the account, please make sure to use a strong password and change your password on a regular basis
You can easily just your password here: https://login.skype.com/recovery by requesting a password recovery token to the registered email address
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,KaisaCustomer Relations OfficeSkype

Initial Business Response /* (1000, 5, 2014/10/02) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's virtually impossible to locate the phone number for support on the Microsoft Xbox website and nobody answered the online chat session
The gamertag for this account is ***
I have since retained my gamertag back but it took several days and I lost all my points
Final Business Response /* (4000, 9, 2014/10/07) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountBased on your latest update to your claim, it appears your issue has been resolvedYour comments have been recorded and we appreciate your continued support of XboxMicrosoft considers this matter closed
Sincerely,
Microsoft Corporation