Microsoft

Dear *** *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Windows update. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your operating system. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your windows issue. The Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate you were in contact with an agent from the Technical Support team, who reached out to the Sales department to have an agent contact you regarding the resolution of this issueIf you have not been contacted by a Sales agent from the Escalations team, please confirm and we will be happy to further investigateSincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows 10 upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding access to your Xbox Live account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/04) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueAfter reviewing your service request number it appears one of our Tier agents attempted to call you twice on 7/but was unable to get a hold of youYou can
expect to be contacted again within hours and our Tier agent will be happy to assist youSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with hackers gaining access to your device. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refundWith the information you provided in your claim, we were able to locate your account and a service request number for this issue, and see that you have been in contact with an
agent working on your caseOur records indicate that she sent you a follow up e-mail today (7/1) and will continue to investigate your caseWe recommend that for any further questions or requests regarding this matter, you reach out to her directly for the fastest possible resolution
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: my complaint was in regards to the bank fees that were charged to me because of microsofts errorThis issue is not being addressed or acknowledged When I spoke to a manager regarding those overdraft fees I was told that Microsoft does not cover them even if they were responsible due to a billing error, as was the case here. Please address the issue at hand! Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Office activation. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have
requested. Due to Microsoft policy, we are unable to provide a product without a valid product key or proof of purchase. If these cannot be provided, your best option is to purchase a new one
We apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** I have no resolution ,,,,,,,,,,,,,,, as of yet , I have been told by microsoft I have to purchase another keyboard ,,,,, NO this one is less then a year , nope nope nope ,

Complaint: ***
I am rejecting this response because: Until I have a final resolution this will continue to stay opened
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
We have contacted the support desk already.The staff spoke very poor english and did not know what to do to helpWhen we called for support we gave my mothers email address which was ***@sbcglobal.netThey sent several passwords maybe 5-none of them worked.My mother has NO access to her computer at all.We were not given any other account numbers.All we want is to have access to the computer and get these downloads off.My mother is in poor health and the stress you have created is not good for her heart

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation