Microsoft

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.I have checked ourrecords and
unblocked the Skype account linked to the email address providedYouhave access to all services again.Again, we apologize forany possible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows software issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because: I WANT A FULL REFUND
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I received an email stating that I would not be charged Following that email, I was charged $ I would like an answer as to why this happened I do not understand why I was charged after I received an email saying that I would not be I also want to know what the alleged damage was No one has been able to tell me If you claim my product was damaged, I want it returned to me Please read the attached letter It explains everything in GREAT detail As of now, my subscription with Xbox have been cancelled Until this is resolved, and my money is returned to me, I will not be reactivating it I know, without a doubt, that there was no damage to the Kinect that I returned for repair Its only issue was that it was powering off There was absolutely no cosmetic/visible damage There are only possible explanations for Microsoft to claim damage: 1.) There was an error made (Due to the lack of answers I have been able to get, I feel like this is the most likely.) 2.) The Kinect was damaged in shipping (Even if this is the case, I do not feel as if I should be responsible as I was not the one who paid for the shipping Insurance is they payers responsibility.) 3.) Xbox is stealing money from its customers by fraudulently claiming damage to repairs sent in(I do not believe this to be true, but if the other reasons are false, this is the only possible explanation.)Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. The attachment provided has no information on it that we are able to seeAs stated in the previous message, the Accessory Exchange Process does not include a provided shipping labelIf you would like to continue your exchange, please send in the headset to complete the processMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Hello,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.I havechecked our records and
can see that Skype Customer Support agent has alreadyreversed the Order in questionThe payment will not be taken and ordertogether with the payment agreement is cancelled.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations OfficeSkype

Complaint: ***I am rejecting this response because:You really don't care apparently cause you keep sending the same response.Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the problem you are having with your account. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a headset replacementWith the information you have provided in your claim, we were able to locate a service request for this issue on your accountOur records indicate you have been in
contact with an agent, who most recently sent an e-mail yesterday (8/17) with instructions on how to get your shipping labelPlease refer to this e-mail for the next steps in resolving this issue
If you have any further requests or questions regarding this order, please reply to the agent's e-mail and he will be more than happy to assist you
Sincerely,
Microsoft Corporation

Dear Mr ***,My name is Kais and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further.I have checked our
records and can see that the unauthorized orders have already been charged back and returned to your *** accountI have also restored your Skype account Credit balanceUpon checking our records we can see that your Skype account was accessed by a third party who used your Skype credit for calls and used the payment instruments for unauthorized purchases.This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password.Choosing a secure password to access your Skype account is crucialHackers use lists of common passwords to access accounts (not only on Skype but across all websites)It is therefore critical that you use a strong, unique passwordI strongly recommend you to change your Skype password regularly to make sure that you have a secure account.Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or notAvoid this by following these tips:Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you knowWhen in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight.The Skype account "***.***"has currently a restriction on the account and therefore the paid services can't be usedIn order to make sure that you are the only one who has access to the account, please change the password on the account as soon as possiblePlease follow this link as soon as possible, enter the email address registered on the Skype account and we will send you an email with further instructions: https://login.skype.com/recoveryYou will receive an email with a temporary code - please check your junk or spam folders if you don't see the emailTemporary codes last only hours.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.I have checked our
records and can see that you have changed the password, therefore I have unblocked the Skype account and you can use the paid services again.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue updating Windows. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:The escalation team did get in touch with me and they are working toward finding a resolution to this issue.Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your warrantyWith the information you provided in your claim, we were able to locate an account and service request for this matterOur records indicate you have been in
contact with an agent from the Global Escalation Services team and working to resolve this issueOur most recent update states that our agents have received the necessary information to create an order via e-mail and have forwarded it to the appropriate department to have a new exchange order placed for you
For any further questions or requests regarding this matter, please feel free to reach out to the agent with whom you have been in contact and he will be more than happy to assist you furtherWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Consumer supplied email: ***.com

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade. We would like to investigate your issue further but were unable to verify your account or locate a service request number with the
information you have provided. If you have a service request number or can have one created for you, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com or call 800-642-
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely, Ok But Still Thats Not A Good Way For A Manager To Talk To A CustomerI Still Want To Be Copensated For A Service Credit $DollarI Think Microsoft Hire Employees That Dont Care About Its CustomersAnd Now That All This Money I Done Spend With Microsoft Xbox Shouldnt I Be Treated Like ThisHe Downright Insulted Me On PhoneI Called In For Customer Service But I Didnt Get That At AllAnd I Have The Phone Call RecordedP.S I LoVe Microsoft XboxAnd I Just Hope Yall LoVe As A CUSTOMER ***!!!

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Surface Pro replacements. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation