Microsoft

Complaint: ***
I am rejecting this response because: They asked for further information.Here is the email I got from the tech line that further discusses the issue that Microsoft can look up:Thanks for contacting Answer Desk. It looks like our chat was interruptedIf you’d like to reconnect, just copy and paste this link into your browser: *** If now’s not a good time, come back to Answer Desk another timeJust mention *** and we’ll be able to pick up where we left off
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueThe Global Escalation Services team is now handling your case, and will work with you directly toward a resolutionOur records indicate that the agent working on your case, Toyia, has sent multiple e-mails to the account listed in your claim to confirm your reception of the link needed to recover your accountPlease double check your e-mail, including directories such as the Spam folder that it may have gone to
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comIn the photo you provided, there were two asterisks next to the word “Games”This leads to a footnote on the same packaging that states the following:
“**Select Xbox games are backward compatible and playable on Xbox One, see xbox.com/xbox-one/backward-compatibilityGames requiring Xbox accessories or Kinect are not compatible with Xbox One consolesXbox Live and Broadband internet required for initial download of game to console.”
Due to this information, the previous reply from Microsoft regarding a select number of games that are available does not include the title you had intended to play using the Backward Compatibility feature of the Xbox OneAll information was provided on the packaging included on the retail packaging
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 3. The Surface Escalations Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The only theft that occurred was the theft of my account and the money taken from my credit card when the thieves were given access to my account by Microsoft representativesI will never purchase anything for XBox or Microsoft again and will dispute the purchases I legitimately made because Microsoft has now taken my ability to use those products with their banning my accountI am extremely disappointed in how Microsoft expresses not only a blatant disregard for their customers but also a willful and negligent disregard for their customers' account securityGood bye Microsoft.Sincerely,*** ***

Complaint: ***I am rejecting this response because the avenue that Microsoft is stating for me to obtain additional information has not replied to any of my requests for contact.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,Please refer to our last response:Thank you for responding regarding your Windows purchase. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear * * ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding Office for Mac. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office Professional Plus issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been created for you when you used chat with our customer service supportSincerely, Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I DO NOT want "The Struggle" periodWhen clicking on purchase Metamorphasis, The Struggle downloaded instead
Please credit my credit card the purchase price as the chat window with Sheila will say that Microsoft would do
Chat window content below;
Shiena S
Microsoft Answer Tech
Shiena S
Hi, thanks for visiting Xbox Support! I'm Shiena S
11:am
Shiena S
Welcome to Xbox Customer Support! My name is Shiena and I'm glad to work with you todayMay I have your name please?
11:am
Me
Hi
11:am
Me
Just purchase what I thought was Res Evil episode but xbox downloaded the EXTRA game
11:am
Me
Extra game called "The Struggle"
11:am
Me
Do not want that game, episode is what I want
11:am
Shiena S
Oh, I'm truly sorry to hear about thatI am glad you took the time to bring this up to us so we can address this for you
11:am
Shiena S
Before anything else, can I have your name please so I can address you properly?
11:am
Me
*** ***
11:am
Shiena S
I'm pleased to meet you, ***
11:am
Shiena S
Can I have your gamertag please so I can have your account checked?
11:am
Me
***
11:am
Shiena S
Thanks a lot for that one
11:am
Shiena S
I'd like to set proper expectation, ***, that purchases made online are deemed final and non-refundableIdeally, refunds are not possibleI will need to check on your account first and see what I can do for you
11:am
Me
I should get a credit for microsofts problem, not my problem that xbox tries to get more $$$ by downloading wrong items when buying
11:am
Me
window said episode 4, not the struggle!!!
11:am
Shiena S
I understand where you're coming from, ***
12:pm
Shiena S
It's only that it is very unlikely for these cases to happenI would really love to have this item refunded for you
12:pm
Me
If this is not taken care of, I will go to corporate and any other government agency to get it straight
12:pm
Me
I don't play games with corporations excuses
12:pm
Shiena S
For me to have this refunded, ***, I will need you to purchase the correct item (ResEvil Ep4) first before I can have the refund option available
12:pm
Me
Bull!!!
12:pm
Me
More $$$ then oops sorry! NOT A CHANCE!
12:pm
Shiena S
I can certainly process the refund for you, ***That is if you have the correct item purchasedWe will need it as the reference so that the refund option will be available
12:pm
Me
After I put more $$$ in microsofts pocket?
12:pm
Me
Then a chance that the refund option is not available for that, lol
12:pm
Me
Microsoft knows how to scam for sure!
12:pm
Shiena S
I am only trying to make sure that we are on the right track for this refund process so that once the higher management looks through the request, they will not see any reason to enforce any sanction to the account for any fraudulent request or account activity
12:pm
Me
fraudulant? more corporate bs microsoft comes up with!
12:pm
Me
Can you take care of this WITHOUT a purchase or notShould I go higher up than this chat window?
12:pm
Me
Like I said before, I DON'T PLAY GAMES!
12:pm
Shiena S
There is a need for us to purchase the correct item, ***That is the only way possible for us to have this refunded
12:pm
Shiena S
Once the purchase is made, I guarantee you we can refund the RERExtra Episode: The Struggle
12:pm
Me
We'll seeThank for trying to helpMicrosoft is the BIGGEST scam on the internetPeriod!!!
12:pm
Me
Have a nice day, this chat is copied for further use
12:pm
Shiena S
I understand, ***
12:pm
Shiena S
Let Xbox Customer Support team know if you need anything else, we'll be here to back you up!
12:pmSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear ** ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read
that and I will gladly assist you further
We take every precaution to ensure that only genuine transactions get processed; however, criminals have developed a number of techniques, such as random card generators or using stolen card lists, to gain access to an individuals' credit/debit card information
If your card is a credit card, you are not liable for this transaction in any wayAll major credit card companies have policies that protect you against this kind of fraud
If your card is a debit card, your financial institution is required to reimburse you for fraudulent transactions
We strongly recommend that you contact your card issuer immediately regarding any unauthorized transactions and ensure that no further fraudulent charges are made with your card
We want to emphasize that this action will only stop the fraudulent orders in our system - it won't solve any other fraudulent charges on your cardIt is therefore vital that you contact the financial institution that owns your card
You can contact Skype also if you do not have a Skype account, please follow the FAQ: https://support.skype.com/en/faq/FAXXXXX and choose the bottom option for Customer Support
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no way to get into contact with Skype through the "Customer Support" only a blog for asking the communityIts absolutely ridiculous!
And yes, I should be able to take care of it though my credit card or bank card, but they did not use either of those, and I should be able to easily follow up with the company and resolve this matter rather than getting hours of being run around on a web pageNo interest in talking to your community of users who do not work for the company and can't resolve this matter
How about a direct e-mail or phone number for customer support so this can be addressed?
Final Business Response /* (4000, 9, 2014/08/12) */
Dear ** ***,
Thank you for your reply
As explained in the previous response, You can contact Skype also if you do not have a Skype account, please follow the FAQ: https://support.skype.com/en/faq/FAXXXXX and choose the bottom option for Customer SupportThis is a direct link that leads to the support flow where you can choose the issue and insert the description, in order to connect you to the right Customer Service Agent specialized in handling the specific issue
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Initial Business Response /* (1000, 5, 2014/10/07) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console issueWe would like to investigate your issue further but were unable to locate a Service Request Number
within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
they do not get it I have no number that why I ent to the Revdex.com