Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing Search results. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Elite controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store Gift Code issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update
your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue signing in. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** *** you said in last post it was temporary so why is getting a refund for a game that you pay for so you can buy it again theft if I did something els I want proof and it better be good evidence my sister in law got on my laptop and chase my account to be enforcement team so and she come forward and her gamer tag is *** ** she used one of my old account ***@hotmail.com

Initial Business Response /* (1000, 5, 2014/11/05) */
Dear Mr ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
According to our records the subscription free trial hasn't been activated on your account as the request hasn't been completed
To check the order number and status of an order:
Sign in to your account here: https://secure.skype.com/account/
In the Account details section, click Billing & payments > Purchase history
All of your orders are listed, and the right column shows the status of each order
You can find the table explaining the order statuses in our FAQ: ***
Unless the subscription has status Delivered - the subscription benefits can't be used on the account, no payments have or will be taken
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Date: November 12,
To: Revdex.com
*** *** ** *** **
*** *** ***
Cahokia, IL
***@gmaail.com
(XXX) XXX-XXXX
Revdex.com Case ID: XXXXXXXX
Dear Revdex.com:
I have reviewed the response provided by Skype and find that their claim that I never activated the "Subscription" is incorrectI did activate the Skype Subscription, but each time I tried to use it I was told that I needed to "add credits" even though the first days are free
Truly,
*** ** *** **
Final Business Response /* (4000, 9, 2014/12/03) */
Hello,
Thank you for your reply
With Skype Unlimited World you can call mobiles in countries/regions and landlines in 63your first month is freeHowever, in case you don't activate the subscription trial correctly or there is a glitch/error, the subscription won't be activateIn your case - the subscription trial on the account "live:***" wasn't correctly activatedThe subscription is shown as "sent to PSP" in the system and not delivered
You claim your free month here: http://www.skype.com/en/offers/free-unlimited-world-calling-subscription/
As mentioned previously, the Unlimited World subscription isn't a subscription to call anyone anywhere for free but you can call mobiles in countries/regions and landlines in countries
You can:
Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, United States
Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela
This information is also provided on the Skype.com page: http://www.skype.com/en/offers/free-unlimited-world-calling-subscription/
Calling mobile numbers in Ghana is not included in the package and therefore you need to have either Skype Credit or a subscription for Ghana
I hope this response has been helpful
Again, we apologise for any possible inconveniences caused by this
I appreciate your understanding
Kind regards,
***
Customer Relations Office
Skype

Complaint: ***I am rejecting this response because: I did not request service or repairI requested a call from the helpdesk who then called me at 11.34AM from 800-642-7676.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I have to say that YEARS of waiting for a response from Microsoft concerning the Revdex.com request is a bit ridiculous. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:Microsoft sent yet another defective unitThey did not resolve the issue
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Live SubscriptionWhile we understand your frustrations, we apologize that we are unable to take the action you have requestedDue to Microsoft policy, refunds cannot be
issued for purchases made more than days prior, and your purchase of the Xbox Live month subscription was made in December,
We apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have
a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** ***)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. Once a device
is replaced, it is given a day warranty during which in-warranty repair and replacement options are still availableHowever, if your device was purchased more than days prior, the warranty has expired and your best option may be an out of warranty repair or replacement. If you need help doing this, please let us know and an agent will be more than happy to provide further assistance.We apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because I do not work for Microsoft and am not bound by your protocols
Please send me an email address, I'll send you the details of the Bing profile with the incorrect information so that you can remove itTo me, this seems the best way to proceed
Sincerely,*** ***

Complaint: ***
Service Request Number:
***
Email addressfor service was ***@hotmail.com
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and we apologize that we are unable to fulfill your request. Our records indicate that we have offered a promo code as compensation for your issue, and stand by this as the best possible resolution we can offerWe consider this matter closed and will no longer be responding to further requests
For more clarification on promo codes, please visit https://msdn.microsoft.com/en-us/library/aa545686(v=cs.70).aspxWe appreciate your continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***, Our records indicate that an alternate e-mail was being used to contact you, but we see that since the e-mail was corrected, you have been in contact with the agent working toward a resolution for this issueWe are happy to see that one has been reached at this time, as the agent's request to have a check sent to you for the refund of your device was approved and will be in the mail this week if not alreadyThe agent will keep your case open until you confirm that it has been receivedWe appreciate your patience with this matter and your feedback has been recordedSincerely, Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your recurring Xbox Live charges. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to the Xbox One having external damage we will not repair or replace the console. This damage has voided the
warranty We consider this matter closed per our Warranty Terms (see link below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows drivers concern. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
Microsoft should be aware of updates that they send out
to consumers who use their services..I was sent out a email to
upgrade to Windows Pro bit.I loss or accidentally deleted
the email so I'm closing this complaint in the matter as unresolved
and negligence on Microsoft part..Microsoft is good for sending all
kinds of emails out to consumers and they should have this on file
Sincerely,*** *** ***