Microsoft

Complaint: ***
I am rejecting this response because: there was no resolution just a "PC" garbage replyNo acknowledgment to the problem, just trying to brush it off
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console repair. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***. Attached is a letter of explanation with the Microsoft Case Number#***Thank you
Sincerely, *** ***
Dear Sirs:
I was not able to reach a human today at any of the Microsoft Customer Service numbers listed on your website so I am sending this letter. I have already filed a complaint with the Revdex.comI will continue to pursue this issue until it is resolved
Last night Windows was installed on my computer without my permissionThe computer is in my home and I am the only person with access to itMy operating system is Windows and I have ignored all aggressive attempts by Microsoft through the annoying messages to upgrade my system to Windows 10. Yesterday I was using Windows and this morning I looked at my screen and was shocked to see Windows 10. I could not reach a human at Microsoft to remove it so I had to pay $to Dell’s Technical Support to uninstall and restore I DID NOT REQUEST IT AND DO NOT WANT IT
I do not know anyone who is happy with Windows and there is a 100% preference by almost everyone for Windows
Microsoft should reimburse me $for this unnecessary expense due to this unfair and possibly illegal practiceI have a home business and I also wasted a full day on getting uninstalled and restored
Microsoft should be held accountable for this action. From the calls I made today, I learned that many other people have recently had this same experience
Please contact me to resolve this as soon as possible.
I appreciate your prompt attention to this matter
Sincerely,
** *** ** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely, Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your account, it appears as though the error you are receiving indicates that the console was tampered with and cannot be connected to the Xbox Live service to install a system updateAt this
time, Microsoft considers this matter closed as this is a non-supported scenario and the console is almost seven years out of warrantySincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. Since Gamertag violations are a Terms of Use Violation managed by the enforcement team, you will need to contact them through the forum at https://enforcement.xbox.comMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your customer service experienceWe appreciate the time you have taken to provide your honest feedback regarding your experience with Microsoft Customer Support, and apologize
that it was unsatisfactory. Due to Microsoft policy, we are unable to offer you a refund, but your comments have been recorded and will be forwarded to the appropriate department.
If you are still experiencing issues with your Microsoft product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with unauthorized charges to your Xbox account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I updated my claimSincerely,*** ***

Complaint: ***I am rejecting this response because:
The problem and MANY OTHERS are not resolved because I can't contact anyone from Microsoft that has an American accent that I can understand. And just based on the time it took for Microsoft to respond to this complaint it is quite obvious to me that Microsoft does not care about supporting its users.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
We give refunds in
accordance with our refund policy in Skype’s Terms of Use
You can get a refund if:
You haven’t used any Skype Credit purchased and you make a refund request within days of that purchase (EU only)
You have a subscription that you haven’t used and that hasn’t expiredLearn more about Skype Number subscriptions
You’re experiencing technical issues, which we determine to be Skype’s fault
We can determine that your account has been taken over by a third party and used fraudulently
We can determine that Skype has charged you in errorBe aware that you must contact us within days of such charge being processedWe cannot give you a refund for charges that are more than days old
Refund payments will be made using the same payment method you used to make the initial purchaseSkype cannot complete the refund if the original payment method is no longer available, for example your credit card expired, the PayPal account is closed, or where the payment method doesn’t allow a refundOutside of the 14-day period in the EU, refunds are at the discretion of Skype
Unfortunately, these orders are older than days and therefore we are unable to issue a refund
You can contact your credit card company for a chargeback or use the Skype Credit you have on the account for Skype services
Please find a list of all Skype features here: https://www.skype.com/en/features/
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges on your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: a minor signed up for this account. I would appreciate a refund!Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Downloadable Content. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft
Corporation

Complaint: ***I am rejecting this response because: You haven't addressed the issue of the complaintThis is not a complaint regarding your product, this is a complaint regarding the fact that your company made an unauthorized charge to my credit card without my knowledge causing a fraud alertThat fraud alert caused my credit card to be have to be reissued right in the middle of the Christmas season which caused a seven day delay in my ability to use the card! In addition, the card is a cash back card which also resulted in the loss of my cash back rewards When I contacted Microsoft regarding the fact that they had caused all of these issues, their response was essentially, "oh well" So one more time Microsoft is NOT addressing the issue and it has been now six months since the issue occurredThe lack of customer service and the inability of Microsoft to address the complaint speaks volumes to the original complaintPerhaps they should reread the complaint before responding! Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation