Microsoft

Complaint: ***
I am rejecting this response because: I've spent far too much time having my cases mishandled by your staff and having promises failed to be kept. In order for me to accept any sort of resolution, I want to be contacted directly by a member of Microsoft upper customer support team. I expect to be contacted within the next business days so I can once more try and resolve this problem. You can reach me, as you have in the past, at ***@aim.com
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/01/13) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. Thank you for providing the additional informationWe have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. As stated previously, please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueWe would like to apologize on behalf of our customer service representativeIf you are still in need of technical support you may visit support.microsoft.com or call
our tech support at 1-800-642-Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 12, Section 7, part (b) and the Windows License Terms, Section 6: “You understand that use of the services is at your own risk and that we provide the services on an ‘as is’ basis ‘with all faults’ and ‘as available’You bear the entire risk of using the services.” “Sometimes you’ll need software updates to keep using the ServicesWe may automatically check your version of the software and download software updates or configuration changesYou may also be required to update the software to continue using the Services.” “The software periodically checks for system and app updates, and downloads and installs them for youYou may obtain updates only from Microsoft or authorized sources, and Microsoft may need to update your system to provide you with those updatesBy accepting this agreement, you agree to receive these types of automatic updates without any additional notice.” (microsoft.com/***) (microsoft.com/***)Sincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding malware on your computer. The situation you are describing is malware that claims to be from Microsoft but is not. We recommend that you do not contact the number on your screen again
and that you do not provide any personal information to the people at that number. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you had spoken with Microsoft Technical Support you would have been provided a service request number. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Please contact Microsoft Support for assistance with removing this malware at 1-800-microsoft (1-800-642-7676)You can also visit support.microsoft.com for additional support options
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have been waiting a few months and no resolution has been madeI have never waited this long for a responseI don't even receive updatesThis is completely unacceptable.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I SIMPLY NEED TO SITO MY MSN WEBSITE, AND MSN DOES NOT NEED TO DISTURB MY INTERNET

Dear *** ***,
Thank you for responding regarding issues with Microsoft Office. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding potential support scams. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing issues linked to your replacement device. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Hello,Thank you for your reply and for the information providedIhave been able to locate the payments on the Skype account „***“ wherethere has been a Unlimited World monthly recurring subscription.Please note that all Skype subscriptions are recurring bydefault as stated in our Terms of Use and also stated to customers before weask to confirm the purchase.I have now cancelled the recurring payment and issued agoodwill refund for the Credit card payments for the last ordersThe fundswill be returned to your credit card account.I hope this response has been helpful.We appreciate your understanding.Kind regards,***Customer Relations OfficeSkype

Complaint: ***
I am rejecting this response because: Your Techs have already told me they can't fix the computer your Technician broke. It's time to get this computer to a technician that can fix my computer and because of the gross negligence from Microsoft they need to pay for the fix. Maybe it is also time to send your technicians to technical school.
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
Sincerely,
Microsoft Corporation

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface issue. We have been able to find your account and see that you have had multiple interactions with support regarding this issue which appears resolved. If you are still
experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:
As I previously said, microsoft continued to charge me after my credit card had expired for a service I was not usingWhen I went to purchase a new year, microsoft took weeks of my subscription away because my credit card had previously expired when I was not using the serviceThis is unacceptableAn acceptable resolution is to extend my game time to the full year I paid for, Nov 8th,
I have been an avid mirosoft fan, purchasing a surface on launch day, a microsoft phone, and holding stock with the companyThis experience has led me to rethink my relationship with microsoft.
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issues you’re experiencing with your computer. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: *** I am rejecting this response because:Thank you for reaching out to me to help resolve the issueI am not sure what the service request number is or where to find thisI searched my emails to see if I was ever sent this, but I didn't find itI did find a Microsoft account name: ***Does this help you? If you are in need of the service request number, please give me detailed instructions on how to obtain this.Thank you, *** ***

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.All SkypeNumber subscriptions are
recurring by defaultYou cancancel your subscription at any time when you sign into your My Account page onSkype.com.Detailedinstructions are available on Skype support page: https://support.skype.com/en/faq/FA12164Skypenumbers can be cancelled, but not refundedWe cannotrefund you for our paid-for products when they have been usedAs defined bySkype's refund policy, the nature of a Skype Number means that you can use itto receive calls from the moment it is purchased; therefore, no refunds can bemade for Skype NumbersThis is stated in our Terms of Use and Refunds Policythat has to be read, agreed and accepted before being able to download thesoftware: http://www.skype.com/en/legal/tou/#10Uponchecking our records I can see that you have received a goodwill refund for thelast recurring order and the payment agreement has already been cancelled.I can alsosee that the Skype Number subscription has been used successfully to receiveincoming callsI hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,*** CustomerRelations OfficeSkype