Microsoft

Complaint: ***I am rejecting this response because:
Not resolved you never contacted me until now this matter again is not resolved this letter is the first correspondence I received in this matter my phone number ***-***-*** ?please foreward this message to supervisor to contact meThis matter should not be closed cc: ***
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:I still have this issue.Sincerely,*** **

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have
a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade experience. Your complaint indicates that our technical support team has successfully helped you uninstall Windows 10. We have recorded your feedback about
the upgrade process. Microsoft considers this matter closed
Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Their explanation is not helpfulBut I don't care anymoreI just don't want to deal with their customer service
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account banWith the information you provided in your claim we were able to locate your account and Gamertag connected to the e-mail providedWe do not see any evidence of an account
ban or suspension, so if this is the correct account, there should be no problem using it
However, if it is suspended or banned, and confirmed to be in violation of the Terms of Use, Microsoft and the Enforcement team are under no obligation to provide reason, details or explanation regarding your account banAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Hello ***,
We apologize for the delay in responding to your Revdex.com complaint and hope that you will remain a valued customer. If you are still seeking assistance with Windows, please reply and we will reach out assist you further
For any future issues, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear *** *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your missing packageWith the information provided in your claim, we were able to locate your account and a service request for this matterYour case is still open and the
Global Escalation Services team is investigating your issueFor further requests or questions, please feel free to reach out to the agent working on your case by replying directly to their most recent email, sent on 2/28, and she will be happy to provide further assistance.Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***
No, I do not have a service request numberWhen I called and to the person in India,
he refused to give me a case number. He only said that if I would not allow him to take
over my computer Microsoft could not help me remove the Windows upgrade worm
from my computer. Is Microsoft saying here that the lack of my having a service request
number which their tech support rep refused to give me, I cannot get any assistance from
them? They are the only ones that have the capability to remove this mess from my computer
I, in good faith, signed up for the Windows upgrade, but that was before I was told by
Dell Computer, my computer's manufacturer that my model is not approved for Windows

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueUnfortunately, after reviewing your service request number and conversation with our agent, our agent is correct in stating the only option would be to grant your Microsoft account
credits to be used towards a future purchase on the Microsoft StoreIf you would like to take advantage of this option please respond to our agent’s most recent email sent (7/28) and they would be happy to assist youWe now consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Hotmail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.If you discover evidence of
suspicious activity on your account, you shouldreport this activity to SkypeWe’ll take the appropriate steps to make surefurther malicious activity is prevented, and you can secure your account.Signs your account has been hackedUnexpectedpayments leaving your account.Inabilityto sign into Skype with a known password.Unknowncontacts or conversations appearing in your Contacts or Recent list.Calls madefrom your account you don't recognize or didn't make.Unexpectedmessages being sent from your account to known contacts.Increasedor reduced account balance (Skype Credit).What to do ifyour account has been hacked If you suspect your account has been compromised, please contact our Customer Support team immediately so we cansecure the account for you, and determine what further action needs to betaken.If you suspect that someone else has your Skype Name and password (or yourMicrosoft account information), you should do the following:Run yourcomputer’s anti-virus security to remove any malicious software orviruses. Changeyour Skype password or change your Microsoft password immediately.In some cases, we may temporarily suspend your account to protect you fromfraudulent activityIf this happens, the easiest way to recover your accountis to submit an account recovery request online.You can also contact our Customer Support team to help you resolve thisissueBefore we can recover your account, we need to verify your identity.Please read more about how to stay secure online here: http://www.skype.com/en/security/I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.We appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: You didnt address my complaint. Sincerely,*** *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Quantum Break purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

I was never provided with a service request number your customer service associate simply stated first to wait longer then said it was gamestops fault

(The consumer indicated he/she DID NOT accept the response from the business.)I think this is like the 5th time I have changed the passwordYou talk about security, but honestly nothing about skype is that important to me.Now that it is going to be unlocked I want a list of questions and answers so that I can go through the AUTOMATED PROCESS in the future.This info should be sent to my ***@gmail.com account as should have enough information to unlock the skype account

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Skype. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation