Microsoft

Complaint: ***I am rejecting this response because:
Good Afternoon Microsoft,
While I appreciate your eighth deflection, but this is not going to cut itI'm going to give you the two numbers I received that were labeled as my "Microsoft Support Ticket Number" during my first account recovery requestI did not keep any of the following numbers given with my later requests as this number appears to do nothing but provide hopeThe numbers are the following - *** - ***I received no other identification numbers with my issue (any of the three other times it was submitted) and the two times I contacted Microsoft support I was given no identification number for my issueIf you can't find anything associated with these numbers (I assume you won't) I wish to open a new complaintI hope that isn't so difficultNot having access to many of my personal accounts is proving to be quite a headache, I hope you understand why when I say I will never be purchasing Microsoft products again and I will never be using even their free services.
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your recent purchases and gift codes. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I did contacted Microsoft support regarding this inquiry but no one helped me.I want my money back or at least a partial credit should be issues to me as I previously statedI was also suppose to get a $gift card which was part of the promotion at Microsoft website at that timeSincerely,*** ***

Complaint: ***I am rejecting this response because:
What service request, your company makes it impossible to dispute the new reputation system and therefore causing people to prevent you from playing something you pay for Sincerely,*** ***

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/01) */
Dear ***,
My name is *** and I am contacting you from the Customer Relations Office at Skype, your complaint to the Revdex.com was forwarded to my attention
Some banks, and apparently your bank as well, include an
International Service Assessment, a so called ISA fee on international transactionsThis is also known as a foreign transaction feeCredit card company regulations require this charge to be disclosed separately on your statement
We would like to emphasize that this fee is not part of Skype's charges
It is likely that the reason your bank is charging you an international transaction fee is that Skype is not a registered US companyIf you need additional information regarding this fee, please contact your bank or financial institution
Thank you for your understanding and please let me know if you have any additional questions or concerns
Kind Regards,
***
Customer Relations Office
Skype
About Skype
Skype is software that enables the world's conversationsMillions of individuals and businesses use Skype to make free video and voice calls, send instant messages and share files with other Skype usersEvery day, people everywhere also use Skype to make low-cost calls to landlines and mobilesDownload Skype to your computer or mobile phone at skype.com
This electronic message contains information from Skype, which may be privileged or confidentialThe information is intended for use only by the individual(s) or entity named aboveIf you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibitedIf you have received this electronic message in error, please delete it and notify me, using the contact details above, immediately

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with MSN. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unsolicited phone calls you are receiving. We are very sorry to hear about the phone calls you have been receiving. Microsoft DOES NOT make unsolicited phone calls to customers. Microsoft will only call customers who have contacted Microsoft to request technical support. Microsoft does not monitor individual computers for technical problems the way the caller is describing. The person calling you is NOT calling from Microsoft and does not represent Microsoft in any way. You have done the right thing by not giving this person any of your personal information. Microsoft recommends that you never give your personal information over the phone unless you know for certain who you are speaking with. Because the person calling you does not work for and is not associated with Microsoft we do not have the ability to stop the calls. I recommend that you contact your phone provider for assistance dealing with harassing phone calls
If you ever need technical assistance with a Microsoft product, we encourage you to visit support.microsoft.com to get immediate assistance with your product
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:The company requested ticket numbers for my support request and I'm supplying what they requested.
*** *** *** *** ***
There were also or other times where I received no ticket support number despite being told I would and that hacked me of.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox accounts. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: the Global Escalation team has offered to replace the hardware of the Surface Book device There are thousands of online testimonials on Microsoft and non-Microsoft forums explaining that this proposed resolution by Microsoft has failed, time and time again Microsoft continues to issue new hardware for the Surface Book for affected clients, but this does not resolve the issue in any way There are hundreds of users who have replaced their Surface Book hardware multiple times through Microsoft, with no resolution The Surface Book has software and hardware defects, and replacing the hardware with identical hardware is not an acceptable resolution I will be contacting a class action lawsuit attorney to address this issue, of which there is significant evidence of a class action claim based on the online evidence As there is no real resolution to this issue, the legal claim will include a request for retribution for "time spent" due to the significant amount of time that customers have and are continuing to spend to resolve this issue Microsoft has continued to deceive its customers through this deceptive process of identical hardware replacement, with the knowledge that this is not a realistic resolution to the problem Microsoft has chosen this path, as it is much less costly to replace customers' SurfaceBook with refurbished parts than recalling the hardware or providing refunds for affected clients
As this will complaint will be publicly posted to other customers who have suffered similarly, please search for "Microsoft Surface Book Class Action" on your preferred search engine in the coming weeks for information on next steps
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Microsoft's response is not helpful, nor of a resolving natureThis is in now way a direct imdication of how they will fix my issueIve already contacted support several times, no helpCalled Microsoft and no one will helpTerrible support for such a huge coporationNo one should lose thier personal information permanently due to changing phone numbersThere has to be an option given to regain acesssI want answers directly, and resolveNot some generic response about further investigation or contacting support which was done long before making my conplaintUntil im geuinely helped, and given access to my account, my complaint will remain enforced!Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your laptopAs the surface warranty terms state, repairs or replacements of in-warranty devices may be with new or refurbished devices, or use new
or refurbished parts. We apologize that we cannot guarantee a brand new device in this case.If your laptop is still experiencing issues, please let us know and the Global Escalation Services team will be happy to further assistWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned. Please understand that the
Enforcement links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: The box was not tampered with and there no one purpose or accidentally damaged the box Until I get a real answer I will continue disputing this claim Sincerely,*** ***

Dear *** ***, Thank you for responding regarding this issue. We apologize that we are unable to verify your account or locate your service request with the information provided in your claimWe would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: I have received contact from your agentI have also tried to re-establish contact with your organization, without luckI've been bounced around and around between xbox and microsoft customer serviceMy initial complaint was that the xbox website advertised a console bundle for $on July 11thI clicked add to cart and was sent to checkout - with no options to change or pick another consoleI was shipped a different console than advertisedI called to discuss and was offered a "deal" for the error on xbox/microsoft's endI was offered $off with expedited shippingThat is not the "deal" that I wound up being charged forI was charged the full $At this point, I feel baited and switched by the company twiceIf this is how the company treats customers I will be taking my business elsewhere.
Sincerely,
*** ***

Dear *** ** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft virus issueIf you have not yet contacted support about this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Kinect power adapter. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/19) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding some duplicate chargesWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your service request number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation