Microsoft

Complaint: ***I am rejecting this response because:
It does not resolve my issueSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)Before accepting this offer I contacted Microsoft today to get my controller fixed via exchange as in their proposed resolutionUnfortunately, although the Advocacy Team told me it could be fixed, when I chatted with Microsoft person, (***) I was told differentThis was your service personnel response "If our advocacy team are already handling the issue they will be the one to contact you regarding your request*** the customer service knew of the situation as I had explained The Advocacy Team contacted the Revdex.com and had provided instructions on how to resolve this matterUnfortunately, It feels that the buck is being passedThe advocacy team says one thing while the xbox customer service people are saying anotherConflicting statements, seems the left hand doesnt know what the right hand is doing and unfortunately my problem continues without resolutionTHIS IS WHAT XBOX CUSTOMER SERVICE REP WROTE ALTHOUGH THE ADVOCACY TEAM SAID THE CONTROLLER ISSUE COULD BE "FIXED VIA EXCHANGE""(***) Since the advocacy team is directly communicating with you, you can report this to them as we already check all your available options as there is no options here on my end that I can process your replacement."Heart of the matter is Microsoft Advocacy Team proposed a solution which Xbox customer service is refusing to acknowledge and honorPlease, dont pass the buck any longer and resolve my problem via exchange as it was proposedThank you,

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with changes to the Xbox Live servicesWe would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have providedIf you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: I'm sure we'll go back and forth with Microsoft saying that "it is against company policy" Perhaps Microsoft should take note that their policy is completely unacceptable The key issue is that Microsoft operating instructions dictate that the customer receive peripheral parts within business days...especially in this case where Microsoft took well over business days (months to be specific) I can do this all day...bottom line: I will never buy another Microsoft computer ever again...you lost a long-time customer and will warn others considering your Surface line Stick to making OSs since there aren't many trying to return those Looking forward to seeing another company policy reply Thanks Microsoft :( Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, a fulfillment order has been made to replace your controllerIf you have not yet received it, you will very shortly. Because of this, Microsoft now considers this case closed and will no longer be responding to requests regarding this matter
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/11) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: the automatic renewal was set up to go to a minors email There was no consenting adult given any notice of renewal.Sincerely,*** ***

Dear *** * ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Account Suspension. Upon review of the account, the 24-hour suspension has been lifted at this timeDue to this information, Microsoft considers this complaint closed.Sincerely,Microsoft Corporation

This doesn't tell me anything other than violated terms of use the links they provided to the enforcement don't work I want to know when & how the violations occupied The account has been locked out and closed so there is no way to use the links provided and with the account locked out no way to contact anyone This is not right, I just want answers about what happened other than violated code of conduct They even locked out my hotmail account & I use it for work I know Microsoft has closed the account but I want answers
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe understand that the timing of this matter may be frustrating, however the enforcement team does not always immediately see the accounts or Gamertags that are in violationAdditionally, whenever found to be in violation, Microsoft reserves the right to force a change to one that complies with the code of conductWe apologize that we are unable to provide your desired resolution, however we stand by Microsoft policy regarding this matter. At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because there is NO resolution offered, other than to resubmit a complaint that is more than year old! Microsoft stonewalled a resolution and forced me into arbitrationSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Office product key. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueIn regards to copyright complaints, please visit the following site and follow the steps to issue a complaint: (https://www.microsoft.com/info/Cloud.aspx) This site is the only channel where this complaint may be properly addressedMicrosoft now considers this case closed and will no longer be respondingSincerely, Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. As previously stated, the program has already endedYou are still welcome to redeem the code for the game, but there is no option to trade in the code for a disc at this time
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
Our friendly staff is
available online and ready to help you by email or live chatWe don’t provide support over the phone
The options for contacting Customer Service depend on the specific issue you’re having, and whether or not you can sign in to your accountPlease follow the instructions here: https://support.skype.com/en/faq/FA1170The Skype account was blocked for security reason because we received information about a charge back request from your financial institutionThe order for Unlimited World month subscription was charged back in April.To protect our customers, we automatically suspend Skype accounts with a chargeback statusA chargeback may indicate an unauthorized use of a payment method to purchase Skype products or features
I have removed the block from the account and you have access to paid services again
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: ***I am rejecting this response because:I tried multiple times to get my refund from support without success before filing the complaint. Sincerely,*** ***

Dear *** ***Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a
Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call*** *** Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: The technician contacted me promptlyHowever I couldn't provide the exact request number for which my hardware replacement was cancelled, so they can't help meThey won't exchange or repair the device because it has been too long since the warranty expiredIf Microsoft had responded to my requests or complaints when I had the issues and when the device was under warranty, we wouldn't even be having this conversationIt's unfortunate that Microsoft doesn't have a record of all the calls I made regarding the issues I had with this deviceI learned my lessonI will never make the mistake of buying Microsoft hardware ever again
Thank you for your time even though a resolution was not reached.Sincerely,*** ***