Microsoft

Dear ***Thank you for contacting Microsoft Corporation via the Revdex.com. Upon review of your service request, it appears that it was suggested that you uninstall and reinstall the title that was crashingIf you have not yet completed this step of troubleshooting, please do
soIf you continue to experience problems with the game, please feel free to call 1-800-4MY-XBOX for further assistanceMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

I understand your blanket response MicrosoftYou guys are full of crap and you have no customer service to speak of, just provide links of bs for us to scroll throughI want to talk to someone from your legal team immediatelyThis is not an acceptable responseI will not be giving up on thisI will seek legal means to bring the fight to you if need be.Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I never stated that the charges happened because of a sold/ traded or donated XboxI simply said this could be a possibility but I am positive that I removed my account information before I donated my old Xbox. Customer service has already told me before that the charges were NOT made on any xbox that I have ever owned so your tech support team is mistaken or not telling the truth. Some of the charges were refunded and I was told my credit card was removed the first time I made a claimThis was also not true because if you look at my account records you can clearly see more charges were made later the same day(from a different console in a different state) I actually had to go in and remove my cards and change my passwords myself to stop the chargesI don't feel that I should be responsible for these charges after Microsoft has already acknowledged that they were fraudulent, refunded some of my money, did not remove my card as they stated and are the cause of more of my money being stolen.
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows upgrade. We were able to create a service request for you regarding this issue under the service request number ***The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I Buy At Walmart Store And Was Told To Contact Xbox About Replacement And Xbox Has Not Called Or Emailed Me Over This I Won't My Replacement Xbox One Sincerely,*** ***

Complaint: ***I am rejecting this response because: My account is already closed and the funds were rejected by the bank since it is closedI don't think this is fair please return my funds to my *** accountWhich is ***.***@yahoo.com. *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We appreciate the additional information provided, and were able to create a new service request for this issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I feel it is wrongI have different emails from Xbox stating we were the victims of unauthorized accessI have went through the enforcement department several times and was never given explanation of what occurred that resulted in the permanent ban and the date this occurred as the account was out of our access since July 18thNOBODY from your enforcement team will even give me the courtesy of a phone call even though I have asked several times because I believe the "violation" occurred while our account was taken over by a hackerSincerely,*** ***

Complaint: ***I am rejecting this response because:this DOES NOT FIX MY ISSUE. Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have already followed these steps and they are saying I am banned for something I did not do my account was used by someone else and they are avoiding thatThere is record of calls I have placed even stating that my account was accessed in another country I have always lived in the united statesI will keep filing complaints until someone listens to methey always reply with the same response and that is not fair they say I violated and there is notes on my account that my location was changed and it was not me that changed it so what ever went on with marketplace theft was not from me I have all bank statements for items that have been purchased with my debit card and the rest I used xbox gift cardPlease help me I cannot believe this is the way I am treated after having that xbox account for yearsplease help!Sincerely,*** ***

Complaint: ***I am rejecting this response because: the xbox was not damaged by any means by myselfI took it to *** *** at *** *** and they now told me that the problem is with the computer board To fix would cost me to dollarsThis xbox is not even years oldI have invested a lot of money in xbox products for it and ***'t feel that I should have to pay more for a product because the way it was manufactured caused it to crash Had I had it for some time, one can expect it to be worn out and possibly stop working, but it hasn't been long by any means that I have owned it I feel there should be a warning on the packaging then if it is to be expected that a new xbox will not last two years Sincerely a very disappointed xbox customer/ Microsoft customer Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store purchaseIt appears you have not been returning the phone calls or emails from our GES agentIf you would like to continue working on your issue with our agent, please respond to their email which was sent on 6/23/For future issues please visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacementWith the additional information provided, we were able to locate your service request for this issueOur records indicate that the agent has explained Microsoft's policy regarding exchanges, and specifically that because the device had a crack on it when sent in, it would have to go through the out of warranty exchange process
Additionally, our records indicate you have taken legal action on this caseWhile we support your decision to do what you feel is necessary, once legal authorities are involved, we are unable to further assist with this matter through the Revdex.com
For that reason, at this time we consider this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with MSN. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this issue, please visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We have escalated your case for further review by our team The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
My issue still has not been resolvedI purchased the Xbox Live month membership almost months ago & still have been unable to access or use it
The email associated with my Xbox account is ***@outlook.com
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Halo Our records indicate you spoke with an engineer who provided multiple options for resolution, including troubleshooting, and months of Xbox Live free, both of which you refusedAs the engineer explained, we are unable to offer a refund/replacement because the product was purchased at Best BuyWe have exhausted all options and at this time are unable to take the action you have requested
If you would like to continue working toward an appropriate resolution, please feel free to reach out to the engineer with whom you were in contactWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Technical Support Experience. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Exchange Online Protection installation
Sincerely,Microsoft Corporation